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Customer Service Accounting

Location:
New Orleans, Louisiana, United States
Posted:
November 12, 2017

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Jeffery Williams

**** ******** **., *** ***, New Orleans, LA 70131 504-***-**** ac292a@r.postjobfree.com

Objective

Pursuing a position as an administrative/program specialist, which I can utilize my leadership, customer service, computer and communication skills.

Education

[BACHELOR OF SCIENCE] [ACCOUNTING] [1987] [UNIVERSITY OF NEW ORLEANS]

Experience

[PRESIDENT] [JW BUSINESS SOLUTIONS, LLC [5/15 - PRESENT] [SUPERVISOR- SELF] [504-***-****]

Responsibilities: Provides consulting service for training and implementing accounting software obtained by small business and non-profits for over 2-3 clients per quarter. Performs client assessment of business and financial needs in order to select accounting software. Provides just-in-time training for clients and customer service. Currently, the company is certified as a QuickBooks Online Pro Advisor, Sage One Pro Advisor, and Wave Accounting.

[ASSISTANT GUIDNACE CENTER COORDINATOR] [HUMANA] [8/13 – 5/15] [SUPERVISOR- AMY BAYLOCK] [504-***-****] [METAIRIE, LA]

Responsibilities: Provided effective organizational support by tracking members and guests in the Guidance Center Manager System for 66 average per day, leading Health and Wellness Programs, support administrative needs, customer service, event set-up and break down, answering the phone, making copies, and run daily/weekly/monthly reports for leadership.

[MANAGEMENT ANALYST (RETIRED)] U.S. DEPT OF AGRICULTURE, RISK MANAGEMENT AGENCY [2/99- 8/11] [SUPERVISOR- DAVE BELL] [816-***-****] [WASHINGTON, D.C.]

Responsibilities: Provided expertise in managing RMA Wireless Device Program, which include monitoring monthly costs, device upgrades, inventory, billing, reporting and analysis of usage charges for over 200 wireless lines. Worked closely with Verizon Wireless Sales and Federal account Manager to resolve issues with devices such a Blackberry. Reported issues and concerns to upper level management. Skilled in MS Word, Excel, Power point, and Access.

[SYSTEMS ACCOUNTANT] [U.S. DEPT OF AGRICULTURE, FARM SERVICE AGENCY [10/95 – 2/99] [SUPERVISOR- GLORIA BROWN] [RETIRED]

Responsibilities: Served as a member of Accounting System Requirements Team for developing an integrated financial information system to comply with core systems requirements and other Federal standards for budget over $100 million dollars per year. Coordinated USDA Federal Financial Information system (FFIS) implementation activities with FSA team members in the area of budget execution, accounting reporting, conversion, interfacing, and training. Skilled in MS Word, Excel, Power point, and Access.

[STAFF ACCOUNTANT] [U.S. DEPT OF AGRICULTURE, FEDERAL CROP INSURANCE CORPORATION [8/92– 12/94 [SUPERVISOR- HARVEY WILEY [RETIRED]

Responsibilities: Assisted the Comptroller in administering and managing the financial affairs of the organization of over $40 million per year. Performed organizational planning, accounting, budget, financial management, and financial analysis, developed accounting systems and procedures, financial reporting fiscal plans, policies and standards and funds control.

POFESSIONAL ACTIVITIES

Score Advisor for small businesses, New Orleans Metro Area (2015- Present)

Volunteer for University of New Orleans, Alumni Association (2012 - Present)

Served as Acting President of Office of Dept. of Agriculture Professional Employees Association (2010-2011)

Instructor, Accounting Principles I, USDA Graduate School (1992 – 1999)

Member of Toastmasters International [1988-1999]

Member of Association of Government Accountants (1988-1999)

COMMUNITY OUTREACH ACTIVITIES

Meals on Wheels Volunteer for delivery of meals to home based Senior Citizens (2006-2011)

Agency Coordinator of the Combined Federal Campaign (2010)

Information Desk Representative for Sentara Potomac Hospital-Volunteer (2007- 2011)

Greeter for Harvest Life Changers Church, Woodbridge, VA ( 2006-2011)



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