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Admin assistant/ travel coordinator/ 5 years of experience in travel

Location:
Cairo, Cairo Governorate, Egypt
Salary:
4000 aed
Posted:
November 12, 2017

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Giza

Egypt

E-mail: ac291q@r.postjobfree.com

Phone: (0020) 128*******

OBJECTIVE To become an essential part of competitive and successful work environment of a well- reputed organization by maximizing the value of organization from all respects. Also to maximize my own capabilities and performance.

QUALIFICATIONS 5 years of experience in Travel field. 2 years of experience in assistant field.

Possess excellent PC skills.

Performed general office duties and administrative tasks. Provide clerical and administrative support to management as required. Ability to work under pressure,perform multi-task effectively EDUCATION Tour Guidance (English Dep.) September 2009 June2012 Ain Shams University

WORK

EXPERIENCE

Egyptian Travel Service November 2015 Present

Darts Travel October 2013 October 2015

Travel Consultant and Executive Secretary

Performed general office duties and administrative tasks. Prepared weekly confidential sales reports for presentation to management. Managed the internal and external mail functions.

Handling Amadeus .

Make reservations

Handle ticket issuance, reissue and refund.

Handel hotel bookings.

Make reservations on DOTW and other systems.

Handling part of the BSP accounts.

Support Fan page operations with customers.

Assist to analyze contracts, tactical promotions, monitor airlines. Communicate professionally with contracting, sales, operation directors. Ensure proper ticket authenticity, marked received tickets and maintained required documentation

Handle incoming calls and inquiries regarding ticket availability and provided accurate and through information regarding events. Handle Schengen visa documents and appointments.

Ticketing Agent

Handling Amadeus & Galileo systems.

Make reservations

Handle ticket issuance, reissue and refund.

Handling part of the BSP accounts.

Support Fan page operations with customers.

Rowan Mohamed

Mohamed Hamed

Rowan Mohamed Mohamed Hamed 1

Travel Days April 2013 September 2013

Egyptair April 2013 June 2013

Xceed August 2012 December 2012

Assist to analyze contracts, tactical promotions, monitor airlines. Check and analyze on sales and marketing.

Communicate professionally with contracting, sales, operation directors. Ensure proper ticket authenticity, marked received tickets and maintained required documentation

Maintain accuracy and balance of funds and provided high level of c ustomer service. Handle incoming calls and inquiries regarding ticket availability and provided accurate and through information regarding events. Ticketing Agent

Ensure proper ticket authenticity, marked received tickets and maintained required documentation

Marketing and sales processes for tickets.

Giving special offers and packages to the customers. Trainee (ticketing agent)

International Account Advisor

Handling English Calls

Handling inbound/outbound emails

COURSES - Professional diploma in ticketing and fares Certified passenger IATA fares & ticketing.

Certified Amadeus system.

Certified outlook & E-mail etiquette.

Certified business English for ticketing diploma

- English Conversation course certificate is offered by Reach Out

- ICDL certificate

- Presentation & Communication Skills at Resala Foundation

- Galileo professional at Travelport

- Saber GDS at Saber Travel Network

COMPUTER AND

LANGUAGE

SKILLS

- Excellent command of Microsoft Advance Excel program.

- Proficiency with Internet browsing, surfing and Emailing

- Arabic : Mother Tongue

- English : Fluent Spoken & Written

INTERESTS Music, Reading, sports

Rowan Mohamed Mohamed Hamed 2



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