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Human Resource Leader

Location:
Oxon Hill, Maryland, United States
Posted:
November 12, 2017

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TYRONE GREGORY

**** ********** ****

202.***.****

ac291h@r.postjobfree.com

PROFILE

Results driven professional with over 20 years of progressive management and policy experience in both private sector and government industry.

SKILLS & ABILITIES

Problem Solving Skills

Decision Making Skills

Business Administration

Client Building

Strategic Management and Business Planning

Conflict Management

Commitment

HR SUPERVISOR

UPS, SPRINGFIELD VA

2/2014 to 10/2017

Recruit and staff new employees to support UPS ground operation in Springfield VA and Waldorf MD.

Facilitate all new employee orientation to foster a positive team atmosphere. Process I9, Payroll Adjustments, ADA, and CBRA.

Support management in developing and implementation of personnel policies and procedures. Facilitate On-Boarding and Off-Boarding activities.

INSURANCE UNDERWRITING CONSULTANT

TORRENT TECHNOLIGIES, KALISPELL MT

2/2013 to 7/2016

Documented and established business process analysis and reengineering to meet evolving business and policy change requirements.

Established and implemented performance standards and priorities responsive to marketing, underwriting, retention and service requirements.

Performed competitor bench mark analysis and identified savings opportunities and potential product enhancements

UNDERWRITING MANAGER

TORRENT GOVERNMENT CONTRACTING SERVICES, LANDOVER MD

11/2008 to 1/2013

Led a team of 9 contract employees responsible for underwriting that directly supported the National Flood Insurance (NFIP) Bureau.

Facilitated underwriting training to Insurance Companies writing flood insurance through FEMA.

Developed and managed the coordination and implementation of the FEMA Flood Insurance Manual for updates and rewrites.

Managed ad-hoc projects and community outreach programs.

Established Claim office and answered calls in New York in support of Super Storm Sandy Assistance.

CONTACT CENTER MANAGER

HP, ROCKVILLE MD

2/2006 to 11/2008

Managed day to day support activities concerning call metrics, internal projects, and call center staffing.

Established escalation process and follow up within our organization in accordance with internal procedural guidelines for complaint resolution.

Implemented an industry-standard scorecard to track performance on leaders and employees supporting the Contact Center.

Recruited, staffed, developed, and retained 52 support staff members in Maryland, Kentucky, and India; who provided inbound and outbound client services.

EDUCATION

BIBLE FAITH INTERNATIONAL SEMINARY, SMITHFIELD NC, MASTER OF SCIENCE

Graduated in the top 10% of class

COMMUNICATION

Facilitate new employee orientations and workshops for UPS employees.

LEADERSHIP

The president of a non-profit organization called Soaring To Achieve Results (STAR). This organization is geared to enhance young adults resume writing, interviewing, and life skills.

REFERENCES

ANDREA GREENE, FANNIE MAE

Project Manager

ac291h@r.postjobfree.com

302-***-****

CYNTHIA PYNES, VENTECH SOLUTIONS

PMO Project Manager

ac291h@r.postjobfree.com

240-***-****

DR. KAYODE PETER, NATIONAL PRAYER GARDEN

President

ac291h@r.postjobfree.com

301-***-****



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