Crystal R. Norwood

*** ***** *** 313-***-****

Riverdale Ga 30274 ac28wv@r.postjobfree.com

Objective: Office Clerical/Receptionist Position/Medical Records. Core Competencies

• Comprehensive knowledge of the process and procedures of handling administrative tasks

• Possess good time management, organizational and customer service skills

• Excellent knowledge of computer applications like Microsoft Word, Outlook, Excel and PowerPoint

• Good written and verbal communication skills and work efficiently in a team environment Experience

Customer Service Representative

United Healthcare

09/2016-01/2017

• Review insurance policy terms to determine whether particular meds is covered by insurance

• Enroll customer in supplement plans.

• Educate customer on current insurance plans, updated and new supplement insurance plans.

• Received inbound calls only.

• Medicare customer only.

• Cerfied with HIPPA.

• CMS Cerfied.

• Medicare Cerfied.

• Schedule meetings, appointments, call backs.

• Educate customer on ambulatory service, clinical Labs, durable medical equipment, Federal qualified health center, home health agencies, hospice, hospital’s, pharmacist, physicians, skilled nursing facility, prescriptions.

Receptionist

MGM Grand Hotel

01/2015-07/2016

• Greet customers, patrons, or visitors.

• Report maintenance or equipment problems to appropriate personnel.

• Distribute materials to employees or customers.

• Make travel, accommodations, or entertainment arrangements for others.

• Verify accuracy of financial or transactional data.

• Maintain financial or account records.

• Discuss account status or activity with customers or patrons.

• Refer customers to appropriate personnel.

• Calculate costs of goods or services.

• Collect deposits, payments or fees.

• Execute sales or other financial transactions.

• Operate communications equipment or systems.

• Discuss goods or services information with customers or patrons.

• Provide information to coworkers.

• Prepare employee work schedules.

• Supervise clerical or administrative personnel.

• Clean facilities or equipment.

• Sort mail.

• Store items.

Receptionist/Medical Records

Community EMS

05/2010-07/2014

• Answered multi-line phone system

• Took accurate messages and directed calls to appropriate area or person

• Greeted visitors, determined nature and purpose of visit, directed or escorted them to specific destination

• Assisted co-worker in obtaining important information upon request

• Organized and planned using relevant knowledge making decision and solving problems

• Established and maintained interpersonal relationships by communicating with clients as well as co-workers

• Processed request for medical records from various law firms, insurance companies etc.

• Filed completed and pending medical records

Receptionist/HR Assistant

In the Morning Ministries, Detroit, MI

02/2007-12/2009

• Responsible for maintaining and recording official documents in an organized and accurate manner

• Receive incoming communications, by phone or by mail and distribute them to the various staff within the organization

• Perform all clerical tasks like typing letters and memos and maintaining filing system

• Assist with various program operations as requested as responsibilities permit

• Receive and direct visitors and clients

• Record personnel information

• Explain regulations, policies, or procedures.

• Interview employees, customers, or others to collect information.

• Administer personnel recruitment or hiring activities.

• Set up classroom materials or equipment.

• Compile data or documentation.

• Obtain personal or financial information about customers or applicants.

• Search files, databases or reference materials to obtain needed information.

• Issue documentation or identification to customers or employees.

• Train personnel.

Secretary

Grant Middle School

01/2004-09/2007

• Use computer for various application such as database management or word processing.

• Set up and manage paper and electronic filing system.

• Updating paperwork and maintaining documents such as attendance records.

• Operate office equipment, such as fax machine, copiers, or phone systems etc.

• Greet visitors or callers and handle their inquiries or direct them to the appropriate person.

• Main scheduling and event calendars.

• Complete forms in accordance with company procedures.

• Order supplies, materials and equipment.

• Mail newsletters, flyer and invitation or other information.

• Coordinate conference, meeting, luncheon and graduation ceremonies etc. EDUCATION

Washtenaw Community College, Ann Arbor, MI

Oakland Community College, Southfield, MI

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