Jennifer L. Johnson
719-***-**** - ac28u0@r.postjobfree.com
https://www.linkedin.com/in/jennifer-johnson-8767a08
November 2017
Tech-Connect
Attn: Human Resources
Dear Hiring Manager,
Thank you for the opportunity to apply for the Storage Architect role at your company. After reviewing your job description, it’s clear that you’re looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job efficiently and perform above expectations.
I am a senior level storage/IT professional with broad technical knowledge, leadership ability, complex problem-solving skills and the ability to communicate technical concepts and ideas effectively. I was an Account Delivery Manager for almost 10 years at HP which led to 100% client retention for multiple Fortune 500 clients. I have led teams of up to 10 global resources successfully to achieve operational goals, SLA’s and customer retention. My leadership duties included approving PTO, contributing to PIPs, performance reviews, and conducting weekly meetings to assign duties and ensure projects were achieving deadline. I have extensive experience in ITIL change management from CAB/TAB meetings to enforcing change control across shared and client infrastructures. I have also led Proof of Concepts for SAP Bull Hana and IPsoft configurations and worked extensively with the Engineering and Architecture teams at Atos.
After reviewing my resume, I believe you will agree that I am the type of competent candidate you are looking for. I would like to elaborate on how my specific skills will benefit your organization. Please contact me at 719-***-**** or via email at ac28u0@r.postjobfree.com to arrange a convenient meeting time. I look forward to hearing from you soon.
Sincerely,
J. L. Johnson
Jennifer L. Johnson
719-***-**** - ac28u0@r.postjobfree.com
https://www.linkedin.com/in/jennifer-johnson-8767a08
Professional Experience
ATOS, Colorado Springs, Colorado 2014 – 2017
Storage Team Lead/Storage Management Analyst
Managed and supported multiple Fortune 500 companies’ IT infrastructures proactively through design, implementation, troubleshooting, and disaster recovery scenarios.
Managed a team of 10 Level 2 and 3 global storage resources which included assigning daily duties, documentation of standards/procedures/WLIs, and proactively supported the 24/7 environment in order avoid outages and maintain a high level of availability to the customers.
Total of 50 storage arrays, 50 fiber channel switches, and 6 PBs of file and block storage including Canopy Cloud infrastructure. Supported two major Atos datacenters and 25 customer sites.
Successfully implemented multiple major changes per month with 0% downtime or outages.
Remediated security vulnerabilities for storage infrastructure to ensure 100% customer data integrity.
Responsible for all escalations involving storage performance issues.
Implemented automated storage reporting for capacity planning and management.
Configured and maintained the following equipment: EVA 3000/5000, IBM XIV, EMC VNX1/2, EMC RPAs, Hitachi AMS/USPV/VSP, Dell Equalogic storage arrays, Brocade 6505/6520/DCX and Cisco 9513 switches.
Handled all aspects of vendor management to include coordination of upgrades, hardware/software issues, and installations.
X-IO Technologies, Colorado Springs, Colorado 2011 – 2013
Level 3 Storage Engineer
Managed and supported multiple companies’ storage infrastructures using Salesforce and Webex.
Provided Level 2 and 3 support for customer attached storage including design, installation, configuration, maintenance, troubleshooting, performance monitoring, automation
Primary resource responsible for all customer storage migrations to include building the arrays, coordinating shipment and installation of equipment, and executing migration via webex to ensure customer data integrity.
Configured and installed the following equipment: Cisco and Brocade fiber channel switches, Mag3D, 4000, 7000, ISE-1 and ISE-2 fiber channel storage arrays.
Hewlett-Packard, Colorado Springs, Colorado 2001 – 2010
Windows & Storage Consultant (Technical Account Manager)
Managed and supported multiple Fortune 500 companies’ IT infrastructures proactively through innovative design, implementation, creative troubleshooting, and disaster recovery scenarios.
Provided Level 2 and 3 support for Windows 2003/2008 file/application servers and attached storage including design, installation, configuration, maintenance, troubleshooting, performance monitoring, automation, patching, and security.
Participated in multiple 100% successful disaster recovery exercises to include writing and executing recovery plans to hot site datacenters to achieve Business Continuity for HP clients.
Managed up to 10 Windows and Storage clients and achieved 100% customer retention.
Configured and maintained the following equipment: Proliant ML, DL and Integrity series servers, MSAs, HSGs, EVA 3000/5000 and 6000/8000 storage arrays, Brocade and Cisco switches, and ESL/MSL libraries.
20th Century Fox & Fairbanks Memorial Hospital, Los Angeles, California & Fairbanks, Alaska 1997-2001
IT Manager/Network Systems Engineer
Managed and maintained all areas of the production network including the desktop, network routers and switches, Windows/Linux servers, EMC/Netapp storage arrays, applications and helped design video infrastructures for transport to the Fox lot. Supervised a team of five desktop engineers and managed all IT vendors.
Jennifer L. Johnson
719-***-**** - ac28u0@r.postjobfree.com
https://www.linkedin.com/in/jennifer-johnson-8767a08
Skills
CRM – Salesforce
Service Now/SDM/WFM ticketing systems
Putty/Cisco WeBex/Lync
Knowledgebase articles with MS Sharepoint and Wiki
Leadership
Critical Thinking
Advanced Troubleshooting
Storage performance analysis
Proficient in all areas of ITSM/ITIL Framework
Cloud Computing
Disaster Recovery (DRP)/Business Continuity
Vulnerability Analysis
Capacity Management
Project Management
Proficient in all Microsoft Office software
Storage Migrations
Symantec Endpoint Protection
Compaq servers/HP C7000 Blade Servers/Dell servers
Brocade fiber channel switches
Cisco fiber channel switches and routers
Windows 2003/2008/2012
Unix (HP-UX/AIX/Linux/Solaris)
Dell EMC Unisphere and USM
Dell EMC VNX1/2 arrays
Hitachi Command Suite and Storage Navigator
Hitachi USPV/VSP/AMS arrays
HP Command View and StorageWorks
HP EVA and 3par arrays
Proof of concepts for SAP Bull Hana and IPSoft
NetApp FAS 2000/3000 arrays
Dell Equalogic arrays
IBM XIV
DOS batch and Unix shell scripting
Microsoft Office suite
Education
BS in Computer Information Systems from the SUNY Institute of Technology, GPA 3.5
Attended the University of Colorado from Freshman-Sophomore years
Certifications
Currently training and certifying on Dell EMC Cloud/Amazon Web Services
Currently enrolled in VMware v.6 Install, Configure, & Manage (ICM) online training at Stanly Community College and enrolled in A Cloud Guru’s AWS All-8 Certification Bundle
Brocade Certified Fabric Professional, Microsoft Certified Systems Engineer, and CompTia Security Plus certifications
Professional Development
Level 4 HP Storage Technical Workshop
Windows 2003/2008 MCSE Training & Debugging Workshop
Implementing and Servicing HP StorageWorks SANs
HP StorageWorks EVA Service and Support
Advanced EVA Internship
HP Network Attached Storage Internship
SCSI Nuts and Bolts
Brocade Certified Fabric Professional Boot Camp
Datacore SANSymphonyV
Implementing Microsoft Windows 2000 Clustering
HP-UX Administration
Servicing Compaq Server Products
Cisco MDS 9000 series switch training
Interconnecting Cisco Network Devices
Building Scalable Cisco Networks
VMware ESXi 5.1/vCenter Server 5.1 training
Dell EMC VNX 1/2 Series training