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IT Manager

Location:
Midland Park, NJ, 07432
Posted:
November 10, 2017

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ac28su@r.postjobfree.com

*** ******** *** *** * Midland Park,

NJ 07432

201-***-****

James Gilbert

OBJECTIVE

Seeking a position where I can maximize my management, program development, training, troubleshooting skills and apply my over 25 years of experience.

EXPERIENCE

IT and Telecom Manager

Secaucus, EmpireCLS August-1989 NJ - Worldwide October-2017 Chauffeured Services - Information Technology Roles

--Managed Active directory, managed and maintained Exchange 2010 and 2013, development of group policies

--Managed, updated company intranet site using Microsoft SharePoint 2007,2010,2013 and 2016. Using SharePoint designer, REST, JavaScript, SharePoint 3rd party web parts, OOB strategies.

--Developed corporate applications for Time Off, Mobile device inventory and deployment, Email distribution, corporate help desk ticket system, IT Staff on call process and procedure and On-Line Gift card process.

--Managed multiple technical projects for Los Angeles, San Francisco and Secaucus offices

--Provided desktop support and help desk for 300-computer LAN.

--Manage and maintained in house phone hardware, software and wiring. Prepared and executed testing of new software products from an employee perspective. Assisted team members with miscellaneous hardware and software projects. Specified, configured, and repaired desktops and laptops.

Telecom Roles

--Avaya/Nortel Telecom manager – Nortel Avaya PBX, Contact Center Management & Multimedia, Call Pilot

Managed Nortel CS1000 PBX

Managed, Scripted and Developed Avaya Aura Contact Center Multimedia

Managed Nortel/Avaya Call Pilot Voice Mail and IVR

Managed Nortel VPN Contivity Secure IP Services Gateway (VPN Phones and 221 Gateways)

Managed Nortel Call Recording software, Telstrat Call Recording software, TelOpti Workforce Management

Manage all the T-1, toll free and local phone lines in all locations.

Managed all Vendor relationships with ATT, Avaya, 3rd party phone vendors, Microsoft

2 Page

Director of Chauffeur

Relations

October 1992 - October-2003

--Pre-screened all applicants

Empire --Scheduled International and Conducted - Norwood, daily interviews NJ with driver applicants Hired, trained all driver applicants

--Correction and discipline of driver pool

--Managed an office and training staff of 10 Managed a driver pool of 300 drivers

--Developed driver benefit programs Instituted a driver safety program

--Instituted and managed company farm out program and procedures

--Supervised and Managed a staff of 5 Chauffeur support team.

--Coordinated Background checks, Workman Comp claims, Unemployment claims and other Human Resource responsibilities 3 Page

Worship Coordinator

August-1989 – May 2017

Organist and Assistant to the Music Director - Bethlehem Lutheran Church, Ridgewood, NJ July 2016 - May 2017 Worship Coordinator Sept 2011 – July 2016

Worship Leader and Pianist Emerson Bible Church, Emerson NJ

Worship Coordinator 1989 – June 2005

- Church Organist, Choir Director, and Worship Leader Pascack Bible Church, Hillsdale, NJ

RESPONSIBILITIES

--Planned worship services with the Senior Pastor in the collaborative context of the ministry team.

--Lead worship ministry team planning meetings. Provide decision- making for selection of music and other creative elements such as drama

--Planned and coordinated services using a variety of styles of music. Using a blended style service

--Lead/oversee rehearsals for instrumentalists and vocalists for all worship services.

-Encouraged high standards of spiritual

commitment and musical excellence for those

involved in the worship and music ministry

including instrumentalists, vocalists and

technicians.

--Recruited and trained

musicians/vocalists/worship leaders to be involved in the worship team.

-Provided opportunity for artistic development and growth of participants of all ages.

-Planned, promoted, executed and evaluated music for all special events or services such as Easter, Christmas, Communion and Outreach services.

--Responsible for music portion of worship budget. Oversaw décor and worship environment.

--Organized and oversaw choirs. Directed and rehearsal weekly choir for 8 years Selected weekly ensembles and choral anthems, as needed

--Provided keyboard and vocal support for all weekly worship teams Communicated as needed with Pastoral Staff and Worship Staff

--Supplied piano or organ accompaniment

Other Ministry positions

--Youth and Music Pastor, Cole Memorial Baptist Church, Hawley PA

--Choral Music / Bible Teacher, Hackensack Christian Schools, Hackensack, NJ Music/Choir Director, First Baptist Church, Hackensack NJ

--Worship team musician, Choir member and Quartet

member, Journey of Faith, Hermosa Beach, CA

EDUCATION

Bachelor of Music and Bible

Baptist 1984 Bible College - Clarks Summit, PA

4 Page

High School Diploma

1979 Hackensack Christian Schools - Hackensack, NJ CIVIC ORGANIZATIONS

Cathedral Choir – 150 voice choir – Tenor

Midland Park High School Marching Band – Pit Crew Chairman REFERENCES

Available Upon Request

SKILLS

Expert with Microsoft Office - 2000,2010,2013,2016 - All products, Expert in Microsoft SharePoint 2007, 2010, 2013, 2016, SharePoint Designer 2013, Expert in Microsoft Active Directory - 2000, 2010, 2012, Expert in Microsoft Exchange - 2000, 2010, 2013 Expert in Microsoft Skype for Business 2013. 2016, Microsoft System Center 2010, 2012 (SCCM, Orchestrator, Service Manager, OM) Knowledge of Microsoft SQL Servers – 2005-2016, Avaya Aura Contact Center Management & Multimedia, Amaya/Nortel CS1000 PBX, Avaya/Nortel Call Pilot, Nortel VPN Contivity Secure IP Services Gateway (VPN Phones and 221 Gateways), Nortel Call Recording software, Telstrat Call Recording software, TelOpti Workforce Management, Expert Traka Key fob software, Proficient in Customer Relationship Management software - Salesforce, MS CRM, ACT, Excellent training and verbal communication skills, Analytical, Adaptable, Quick Learner, Able to Build Relationships, Loyal and Discreet, Flexible, Responsible, Able to Operate Under Pressure, Efficient, Detail-oriented, Computer and Internet Skills, Troubleshooting skills, Written and Verbal Communication, Organizational Skills, Multi-tasking, Time Management, Proficient in Graphic Design - Adobe products



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