Elaine E. Schultz

*** ** *** *********, ** ***** ac28q0@r.postjobfree.com (Cell) 714-***-****

Highly personable Professional with over sixteen years of experience in account management, service, and daily operations within the service industries.

Proven ability to identify customer needs and recommend appropriate company products and services.

Experienced in customer service and support with recognized strengths in account maintenance, problem solving, troubleshooting and multi-tasking.

Progressive experience in Quality Assurance, as well as developed and implemented a Quality Analysis System, used throughout the company as a tool to track the progression of quality service.

Prepared Cost Estimates and Value Analysis for Statistical Process Control. Equipped to plan and coordinate production using excellent problem-solving skills and knowledge of Microsoft Excel.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®) and Lotus notes.

Professional Experience

IRS

C 2017

Clerk - Perform various clerical duties maintaining records, sorting, numbering of filing tax documents. Review and process undeliverable mail returns.

Healthcare Security Service 2015

Area Manager/Dispatcher – Recruited, hired and trained guards for security to protect ATM technicians while they repaired ATM’s. Dispatched for appropriate assignments, and documentation.

Plant Performance Services

Safety Technician – Contract position from 09/2014 to 11/2014 – Advised management and maintained records in regard to environmental and safety regulations standards and best practice. Managed all aspects of injury and illness reporting, Including OSHA recordkeeping observed and analyzed workforce performance about safety and recommend specific measures, changes in procedures or amendments to the safety program. Facilitated, arranged and conducted safety and environmental related training and safety orientation.

NCR – Houston, TX 2011 to 2012

Account Support II

Evaluated and improved ATM performance by reviewing reports produced from ATM monitoring systems and other applicable performance reports. Accountable for daily interactions with the customer as related to ATM maintenance escalations.

Fluor – Rodeo, Ca Conoco Phillips 2009

HSE Administrative Manager -Assisted the on-site Health Safety Environmental manager with day to day operations, collected and prepared bi-weekly Metrics. Prepared weekly audit reports for the Focus Team. Ordered HSE supplies and maintained HSE training matrix. Company Disa communicator coordinated drug testing per company standards, administered drug and alcohol testing. Handled work related injuries, coordinated doctor visits and interacted with medical professionals per OSHA standards.

Inserv – Rodeo, Ca. Conoco Phillips 2008

HSE Administrative Assistant- Duties included - assisting the Safety Manager with planning, directing and implementing an organizational safety program, to ensure a safe, healthy and accident-free work environment. Inspected job sites for potential or existing hazards and developed safety topics for employee Tool Box meetings. Follow up to ensure safety measures have been taken to eliminate hazards. Maintained and organized safety manual, training and maintained records to comply with company policy, state and federal laws and regulations. Maintained and tested H2S monitors. Attended weekly safety audits and participated in Weekly Safety all-hands meetings advised of any unsafe conditions.

PENDUM – Houston, Texas 2004 to 2008

Relationship Manager (In-House Rep at Cardtronics) - Provide quality customer service and to maintain the professional relationships between Pendum and Cardtronics as the on-site Relationship Manager.

Handle all concerns and requests of Cardtronics by establishing and nurturing the lines of communication, explaining company policies and procedures, updating and escalating service calls and resolving account issues as needed. Demonstrate ability to alleviate delicate service issues with professionalism and sensitivity.

DIEBOLD, INC. – New Orleans, La. 2000 to 2004 Fastline Supervisor - Served as the Fastline Supervisor of the Technical Support Department in one of the largest ATM Distributor and Service Provider Corporations.

Managed exception calls and technician response times, as well as interfaced daily with internal service operating team members, external customers and sub-contractors throughout the territory.

Supervised service technicians that provided non-mechanical service and maintenance of ATM terminals.

Responsible for dispatching, coordinating and managing support of the service business team.

Created and recommended methods, procedures and policies to improve the overall service performance to increase customer satisfaction and profitability.

Reviewed Excel billing spreadsheets for discrepancies to avert any possible billing issues and for resolution of problem accounts.

BANK OF AMERICA, ATM FLS Div. – Orange County, Ca 1996 to 1999

ATM Technician - Responded to ATM service calls, as an ATM Technician, to investigate and repair minor faults as well as representing a determined and creative ability to solve problems. Efficient in handling technical service calls including, but not exclusive to: Bill traps, Dispenser Failures, Card Reader Problems, Replenishing Supplies and Preventive Maintenance. Knowledgeable in the basic concepts and operation of ATM terminals and bank security procedures.

INTERTURBINE, VAC-HYD 1991 to 1995

Quality Assurance Engineer

Handled the internal audits and corrective process as well as being extensively involved with customer relations. Served as liaison to the Federal Aviation Administration. Prepared and implemented quality plans as well as organized systems to achieve optimum documentation flow consistent with hardware delivery. Inspected shipping data from blueprints and customer purchase orders to ensure specifications were followed. Maintained Quality Assurance data and supported management through research and compilation of data trend reports.

Education and Training

Coastline College

Total Quality Management and Quality Planning

Los Angeles Harbor College

Business Administration

Certifications

OSHA – 30 Hour Construction Industry Outreach Training Program

First Aid and Blood borne Pathogens

Transportation Workers Identification Card

National Association of Safety Professionals -Certified Safety Auditor Certification

Hazwoper, Asbestos and Lead worker, Lead Safety for Renovation, Repair and Painting -Calinc Training.

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