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Customer Service Microsoft Office

Location:
Euless, TX
Posted:
November 10, 2017

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Resume:

Paula Post

**** ******* ***, *** ****, Euless, TX 76039

813-***-****

ac28n6@r.postjobfree.com

Profile Summary

Experienced professional with a successful career in banking, administration and compliance.

Excels at interfacing with others at all levels from entry level to director in order to ensure organizational goals are attained.

Excels within highly competitive environments where leadership skills are the keys to success with the ability to embrace change.

Adept at collecting and evaluating client information from data spreadsheets and legal documents for preparing well-written, comprehensive reports.

Banking Employment

Citibank via RMS Computer Corporation, Irving, TX

10/2017 – Current

Compliance Officer - AML Program Management ICRM

Collected and reported AML review results for all regions to identify trends and areas of emerging risks, and communicated analysis to internal stakeholders to ensure consistency in approach to monitoring and addressing AML emerging risks.

Assisted with reporting to AML governance forums to provide insight on the control environment and identified emerging risks.

Support with regulatory exam and internal audit deliverable requests related to Global AML Compliance Testing team.

Tracking and documenting the delivery of training to AML CT staff and identifying tools to support AML Compliance Testing resources and programs.

Tracking and documenting ACAMs certification status for the Global AML CT team.

Assisted in the tracking and approval of Global AML Standard Review Programs to be utilized by the different regions in CT reviews.

Assisted with AML, OFAC, AB&C and Horizontal Risk Assessment reviews and analysis that will support creation of CT’s Global Annual Plan.

Citibank, Tampa, FL

08/2012 – 03/2017

Bank Signatory and Relationship Specialist

Created controls around Citibank’s correspondent bank account population by establishing a firm wide Standard governing the maintenance of authorized signers on Citibank owned and operated cash accounts.

Trained and guided the signatory team in the distribution of updated entity resolutions to correspondent banks, containing personally identifiable information (certified passport copies/wet signatures) in accordance with country specific regulations.

Guided bank relationships within the Asia-Pacific markets for all Citibank owned and operated bank accounts with a focus on mitigating risk by selecting the best provider based on their business objective.

Involved in high profile projects relating to risk management, gold sourced data, and process improvement by working with all levels of senior management across the firm to meet deadlines.

Processed and reviewed SWIFT messages for account openings, closing and transacting.

Responsible for keeping up to date on regional market practices and regulations, in order to communicate changes to interested parties, often resulting in a change in operational guidelines.

Worked closely with auditors and regulators to ensure all new policies were in compliance with banking regulations.

Highlights:

Mitigated risk to the firm via overhauling the Resolution update and distribution procedure by ensuring that all signers listed on these resolutions were in relevant roles for their signing authority and all updates contained positive confirmation from signer management.

Data Integrity Analyst

Supported the Global Network Management team in maintaining the completeness of information in the bank account repository for Citibank owned and operated bank accounts (ABACUS) via data mining data in excel from data provided by correspondent banks and relationship managers.

Researched, identified and obtained the appropriate internal and external contacts to facilitate research on bank owned cash accounts.

Developed the new Work Flow Tool (WFT) system and process in order to feed gold source data into our information repository, ABACUS.

Continuously identified system issues along with future enhancement opportunities in our applications, and worked with our technology team to develop and implement plans for remediation.

Trained and managed a team of 12 contract employees to assist in various projects delegated from the Global Network Management.

Highlights:

Continuously developed and tested new processes for new projects, researched additional systems to assist in future projects and maintained UAT testing for the department.

Cleared thousands of redundancies globally with the SWIFT acquisition project by automating account reconciliation.

Cross Sector AML Analyst

Conducted searches, gathered data and recorded evidence from Citibank's global internal systems, global external systems and the internet for research logs and evidence compilation.

Excelled at using professional judgment on compliance, risk mitigation and high-risk account identification and matching for Know Your Client (KYC) for high risk clients.

Communicated, interacted and worked as part of a team with other regional hubs, including the Global Investigation Unit (GIU), on individual cases.

Demonstrated the ability to organize and analyze raw data and resources available into an investigative tool.

Fully knowledgeable and able to relate policies to BSA (Banks Secrecy Act), Patriot Act, OFAC, and other AML regulatory guidelines and standards.

Highlights:

Headed a team of 10 members on the Gold List Refinement project with the creation of new procedures, the validation of incorrect data from originating systems and the refinement of 150 thousand Citibank customers.

J. P. Morgan Chase, Tampa, FL

10/2011 - 08/2012

Teller

Directed daily operations for a retail bank including branch opening and closing procedures, managing CTR and SAR requests from operations and ensured a high levels of customer service via direct feedback and follow up.

Managed the day to day operations and scheduling of a staff of 15 tellers as well as managed and maintained the main cash vault.

Ensured strict compliance with banking operations, security and policies & procedures.

Cross-sold banking services and products to clientele.

Education

Bachelor of Arts and Science

University of South Florida, Tampa, Florida

Skills

Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Outlook, Lync)

Project Management

6Sigma Greenbelt

Actimize

Lexis Nexis



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