Valarie A. Bingham

Atlanta, GA *****

Phone #404-***-****

Email: ac28b4@r.postjobfree.com

Career Summary

Customer service representative with over 15 years of experience in high volume call center environments with a steadfast commitment to customer service. Successfully building strong client relationships, resolving customer issues and establishing customer loyalty. Providing customer satisfaction while effectively articulating company offers and policies.

Skills Skill Level Years of Experience

Customer service Expert 15+ years

Call Center Service Operations Expert 15+ years

Complaint/Dispute Resolution Expert 15+ years

Microsoft Office Suite Intermediate 15+ years

CIS Expert 9 years

iPower Expert 7 years

Coleman Expert 7 years

Professional Experience

AIG-VALIC Atlanta, GA May 2016 – Present

Scheduling Assistant

Act as the liaison between 17 financial advisors and clients to schedule appointments to review retirement plans

Responsible for contacting 70-100 clients per day

Manage calendars of 5 financial advisors

Fulfill other office duties as requested

CENTRAL HUDSON GAS & ELECTRIC Poughkeepsie, NY October 2014 - Nov 2015

Customer Service Representative

Handled heavy phone traffic (approximately 70 -100 calls daily) in high volume call center

Assisted customers with billing inquiries and payment arrangements

Aided customers in obtaining financial assistance from government agencies

Created and tracked work orders for customer utility services

POUGHKEEPSIE CITY SCHOOL DISTRICT Poughkeepsie, NY January 2014 – October 2014

Security Officer/ Front Desk Greeter

Controlled access to the building

Maintained daily visitor logs

Helped visitors navigate through the building

Acted as safety monitor on premises to comply with fire safety regulations

Life Safer/Adecco Kingston, NY September 2013 – January 2014

Customer Service

Handled heavy phone traffic (approximately 75 – 100 calls daily) in high volume call center

Resolved client complaints

Scheduled approximately 60 appointments for monthly monitoring and removal of the Ignition Interlock Device

Communicated with probation officers to discuss and decipher positive/negative Brac readings for clients

GEORGIA’S OWN CREDIT UNION Atlanta, GA November 1998 – July 2012

Bankruptcy Accounts Specialist

Reviewed bankruptcy cases to ensure accounts were handled in compliance with appropriate bankruptcy rules and credit union guidelines

Main point of contact for the bankruptcy portfolio across 12 credit union branches

Maintained high risk portfolio bankruptcy accounts that involved interacting with trustees and attorneys

Reviewed and validated court documents, account data and attorney communications

Audited bankruptcy ledgers for accuracy and escalated findings to management

Researched payment history for chapter 13 agreed orders

Created and distributed monthly reports of all bankruptcies to credit union executives and department heads

Filed electronic “proof of claims” with bankruptcy courts

Posted payments received from credit union members and bankruptcy trustees

CENTRAL HUDSON GAS AND ELECTRIC Poughkeepsie, NY October 1990 – August 1998

Customer Service Representative

Handled heavy phone traffic (approximately 70 -100 calls daily) in high volume call center

Assisted customers with billing inquiries and payment arrangements

Aided customers in obtaining financial assistance from government agencies

Created work orders for customer utility services

EDUCATION

POUGHKEEPSIE HIGH SCHOOL Poughkeepsie, NY 1990

Regents/Local High School Diplomas

Contact this candidate