JENNIFER CASSAN

Dallas, GA ***** C: 770-***-**** ac28ad@r.postjobfree.com

Software Engineer who responds to shifting business needs and priorities in a systematic and effective way. Excels at implementing operational assessments and conducting functional requirements analysis for businesses of all sizes.

Family time, Biking, Photography, Music, Manual Crafts, Travel SQL and databases

Workflow analysis

Data mapping

Advanced problem solving skills

Data management

Partnering with cross-functional disciplines

Requirements gathering

Functional Requirements Specification (FRS)

Driving continuous improvement

Cross department communication

Working independently

Java/C++

MS Project

English and Spanish native

Graduate Research Assistant, 09/2016 to 07/2017

Kennesaw State University – Marietta, Georgia

Planned and evaluated results of analysis, modeling and experiments. Used basic statistical analysis and other quality principles and tools. Worked independently with minimal direction.

Research and develop a methodology to proactively improve online classes on an individual level using pre-recorded courses related to Software Engineering Use LaTeX software to document information and write reports Quality Assurance, 09/2013 to 03/2017

Hinduja Global Solutions – Roswell, GA

PROFESSIONAL SUMMARY

INTERESTS

SKILLS

LANGUAGES

WORK HISTORY

Used analytical skills to improve employee performance on key metrics to meet Service-Level- Agreements (SLAs) by 15%

Retrieved information from database for analysis

Analyzed subjective and abstract factors to develop customized coaching opportunities for each employee and delivered feedback in one-on-one sessions Delivered weekly and monthly reports to supervisors and directors of prevalent trends for each team and recommended action plans for improvement/maintenance Lead weekly meetings with external client to review and discuss performance, changes, and action plans Retail Sales Consultant, 08/2012 to 08/2013

AT&T – Cartersville, Georgia

Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Built relationships with customers to increase likelihood of repeat business. Maintained knowledge of latest technology and services provided by company and competitors Aided co-workers with product knowledge, item demonstration, and sales Administrator, 05/2006 to 06/2010

Centro Quiropráctico Cassan – Cancun, Mexico

Planned and implemented technological infrastructure. Gathered, and analyzed data to determine operating expenses predict business cycles, and determine marketing timing and strategies.

Increased new clients per week by 102%, and overall doubled business done based on increased retention. Successfully implemented plan to grow financially and cover low season and emergencies (six months' worth of expenses to start).

Evaluate customer satisfaction, and assess competitive threats to develop recommendations and business action plans.

Master of Science: Software Engineering, 2018

Kennesaw State University - Marietta, GA

Coursework in Software Engineering, Requirements Engineering, Software Project Planning and Management, Software Architecture, Object Oriented Analysis and Design, Formal Methods in Software Engineering, Ethics and Legal Issues, Issues in Information Management, Database Design and Applications

EDUCATION

Bachelor of Science: Technical Management - Sales and Marketing, 2011 DeVry University - Atlanta, GA

Graduated Magna Cum Laude

Coursework in Psychology, Project Management, Marketing, Advanced Writing Associate of Arts: Business Administration - Marketing, 2006 Niagara College - Niagara-on-the-Lake, ON

Graduated with Honors

Recipient of Niagara Scholar Award

Coursework in Accounting, Human Resources, Operations, Marketing, Business Technology, Consumer Behavior, Statistics, Microsoft Office Suite (including Access), Business Writing, Research and Development, Public Relations, Case Analysis, Presentations and Public Speaking Advanced academic experience in Research and Development

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