Country Operations Manager

Jano Ghanimeh

Country Operations Manager at GNC

Email : ****.********@*****.***

Mobile : +966*********

Current Address : Saudi Arabia - Riyadh

Iqama Status : ( Transferable )

D.O.B : 13/09/1982

Status : Single

Nationality : Lebanese

Visa : USA VISA TYPE/ CLASS R B1/B2 EXIT RE ENTRY MULTIPLE VALID FOR 2022 Summary

Ease and willingness to learn, good interpersonal relationship skills, I consider myself a responsible, creative, organized, excellent and effective leader with initiative and punctuality. I accept with pleasure the challenges and goals that the organization could assign me, with good handle of the interpersonal relationships with employees, clients and partners, including ability to work under high pressure and develop teams, so as to solve problems efficiently . Interest in professional development, extensive experience in retail operations and distributions, Consumer goods, Electronics, FMCG, Food & Beverage. Experience

Country Operations Manager at GNC

July 2017 - Present

GNC is one of the largest global specialty retailers of health and wellness products including vitamins, minerals, herbal and specialty supplements, sports nutrition products and diet products. Diversified multi- channel business model including owned-retail locations, franchised-retail locations, store-within-a-store, E-Commerce/Online, wholesale distribution and strategic product partnerships. ARMAL has been GNC’s franchise partner in the Gulf Countries and Lebanon since 1991. Currently ARMAL operates in 7 markets and has a store base in excess of 83 store locations in Saudi Arabia, Kuwait, Oman, UAE, Bahrain and Lebanon.

Head of Retail Operations & Distribution at BAFARAT Saudi Arabia - Jeddah

June 2015 - December 2016 (1 year 7 months)

Bafarat was established in 1952. We are proud to offer a large range of the very best coffee, spices & herbs. www.Bafarat.sa @Bafaratarabia instagram

Reports to: CEO

Lead, manage and control the regional sales, stock and team for all retail stores + Luxury flagship coffee shop, located in Mekkah, Medinah, Jeddah & Riyadh, including distribution in Danube, Bin Dawood, Manuel Supermarkets...

Responsibilities:

Recruiting and training all baristas and waiters based on Illy Italian brand standards, dealing with suppliers. Menu food and beverages creation and pricing:

• Bakery / Sandwiches / cookies / cakes / Cheese cakes / coffee...

• Food storing / items expiry dates / reduce wastage's

• Hygiene ( Ecolab ) and pest control.

• Controlling cost for food & non food items

• Health certificates cards

• Customers satisfactions & reservations

• Marketing plans, campaigns and social media

Sales Team Management:

• Set individual sales targets with sales team.

• Co-ordinate sales action plans for individual sales people.

• Oversee the activities and performance of the sales team.

• Ensure sales team has the necessary resources to perform properly.

• Monitor the achievement of sales objectives by the sales team.

• Evaluate performance of sales staff.

• Provide feedback, support and coaching to the sales team.

• Assist with the development of sales presentations and proposals. Business Development:

• Develop a business plan and sales strategy for the market

• Ensures attainment of individual company sales goals and profitability.

• Prepare action plans for effective search of sales leads and prospects.

• Initiate and coordinate development of action plans to penetrate new markets.

• Maintain accurate records of all pricing, sales, and activity reports.

• Track, collate and interpret sales figures.

• Forecast annual, quarterly and monthly sales revenue.

Sales Support Manager at Integrated Distribution Solutions - Tracktel - SAMSUNG KSA Saudi Arabia – Khobar

January 2012 - May 2015 (3 years 5 months)

Authorized Distributor of Samsung Mobiles and Tablets ( Al Fozan Holding Group ) Reports to: National Sales Manager

Leading and supporting a team of area managers and sales supervisors with their sales representative to achieve business target in each region, which include revenue, collection, product coverage, customer’s numbers and volume growth.

Principal Responsibilities:

- Team Management

- Sales Analysis

- Sales Targets

- Collections

- Sales Process Control

- New Products and Market intelligence

- Develop quarterly / annual sales

- Achieve distribution including volume and value objectives

- Ensure 100% coverage of planned volume-weighted IR customers by region

- Implementation of HHT

- Effective route plan, call frequency, call time, call steps and in-store presence

- Route riding, daily reviews and reports

- Contribute on price positioning and channel promotions

- Cash and credit management as per company policy

Retail Manager at Zain

Saudi Arabia - Riyadh

January 2011 - December 2011 (1 year )

In partnership with Al Fozan Holding Group

Zain is a leading telecommunications operator across the Middle East providing mobile voice and data services to over 45.2 million active customers as of June 30, 2016. Zain operates in Bahrain, Iraq, Jordan, Kuwait, Saudi Arabia, Sudan and South Sudan. In Lebanon, the company manages 'touch' on behalf of the government. In Morocco, Zain has a 15.5% stake in Wana Telecom, now branded

‘INWI’, through a joint venture.

www.sa.Zain.com

Store Operations Manager at Zonik

Saudi Arabia – Riyadh

April 2009 - January 2011 (1 year 10 months)

Sister company for eXtra (United Electronics Co.) - Al Fozan Holding Group We are a distribution company that was created to meet the increasing demand in telecom, mobiles, and consumer electronics sectors serving all the customer segments in the Kingdom of Saudi Arabia . ZONIK is one of the top authorized distributors of Nokia in Saudi Arabia along with Zain Telecommunication, Philips, Vestel, Samsung, Apple, OSN, Jazeera Sport, and Abu Dhabi Sport www.Zonik.com

• Develops and implements store operating plans, policies and procedures in line with corporate branding in order to achieve and exceed sales and profitability objectives.

• Ensures the effective implementation of plans, policies and procedures through leadership of the store team (setting and objectives, managing performance, developing and motivating employees), in order to ensure the highest levels of performance are achieved.

• Manages annual allocated budget by managing expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget, in order to ensure effective store cost management.

• Develops and maintains good working relationships with external suppliers and back office departments, in order to support the smooth operation of the store.

• Manages order placement activities in order to maximize sales and meet stock performance objectives.

• Ensures all ranges are effectively merchandised in line with brand image and standards.

• Ensures cash management policies and procedures are followed and cash registers are accurately reconciled.

• Solves critical store operational problems including customers' complaints, in order to ensure operational effectiveness and to increase customer’s satisfaction.

• Prepares management information reports on store performance in order to ensure that the brand manager has the relevant information needed to support operational decision-making.

Floor Manager at Virgin Megastore Lebanon

Lebanon - Beirut

January 2004 - February 2009 (5 years 2 months)

Virgin Megastore is a global leader in retail entertainment with over 40 stores throughout the Middle East. Since its establishment in the KSA in 2008, Virgin Megastore set an unbounded target of expanding its product selection lines to fulfill to growing trends that are eminent for the region. A one-stop shop for all your entertainment needs, not just music, not only movies. Virgin Megastore offers a wide range of products, including CDs, DVDs, Books, Electronics, Multimedia, Games, Accessories, merchandise computers, Tickets and a whole lot more... http://www.virginmegastore.me

Leading a team of sales representatives for five departments: Multimedia - Electronics - MacZone - Photos and Mobiles Responsibilities:

- Communicate and achieve monthly and annual targets - Organizing special promotions, displays and events

- Have awareness of market trends

- Ensuring appropriate retail standard

- Ensure adequate customer satisfaction

- Dealing with staffing issues

- Training and Development

- Generate Sales to achieve monthly sales Targets.

- Develop strategic selling techniques and new ideas.

- Follow up with the customers for after sales services

Inventory Control Supervisor at Le Charcutier Aoun Lebanon – Beirut

September 2001 - January 2004 (2 years 5 months)

One of Lebanon’s largest and most successful supermarket chains. www.Lecharcutier.com

- Processing information: entering, transcribing, recording, storing, repricing and transfers between stores

- Ensure incoming product is receipted and managed appropriately

- Monitor cyclic stocks checks

- Ensure integrity and accuracy of the stock management system

- Manager control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved

Education

TLc

Bachelor of Science (BS), Management Information Systems, 2001 - 2004

Languages

English (Full professional proficiency)

French (Full professional proficiency)

Arabic (Full professional proficiency)

Skills & Expertise

Fast-Moving Consumer Goods (FMCG)

Consumer Goods

Retail

Consumer Electronics

Retail Operations

Business Development

Direct Sales

Sales Management

Retail Category Management

Food & Beverage

Performance Management

Retail Sales

Distribution

Negotiating in business

Team Management

Key Account Management

Telecommunications

Strategic management

Business Strategy

Business Analysis

Business Communications

Business Relationship Management

Business Process Improvement

Business-to-Business (B2B)

Distribution Strategies

Teamwork

Distribution Systems

Relationship Management

Team Leadership

New Business Development

Smartphone's Specialist

Mobiles Specialist

Computer Specialist

Apple Specialist

Multimedia and Electronics

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