PERSONAL DETAILS :

Full Name : Firman Setiawan

Place and Date of Birth : Subang, April 16, 1971

Contact Address : Jalan Baru Kalijati Barat Kp. Babakan Bandung RT09/03 Kalijati Barat Kalijati 41271 Subang- Jawa-Barat INDONESIA Mobile : +62-081********* & +62-082*********

Skype ID : firman.setiawan21

Email : ac27o4@r.postjobfree.com

Nationality : Indonesian

Marital Status : Married

Passport Number : B 4999214 Date of Expiry : September 2021 EXPERIENCES :

September 2016, Present – (Self Employee (Business Owner)

I do my own business in the field of making snacks and marketed to the restaurant around and its development is very good and worked with my wife and in the help of some employees.

April, 2016- July, 2016

As a Chief Housekeeper/Housekeeping Manager (Building Management) at PT.FMI, site AirNav Indonesia (Air Navigation Indonesia)

Write Reports (Monthly Report 4 Departments ) to Building Manager and Client for all Building Operation daily based operation regarding safety, daily make up the Room inspection (Room Attendants), Cleaning inside (Houseman) and outside Building

(Gondola Man/Cleaning Climbing Buildings/ Working at High), Landscape Attendants

(Structuring plants and cutting grass once every two weeks) and Food & Beverages Services (Waiter/Waitress) and what things can be do better and more effective for the following day.

Take charge for daily operation Morning Briefing for Housekeeping (Cleaners, Gondola Man (Cleaners Climbing Buildings) and Room Attendant), Receptionist Staffs proper Help Building Manager for Monthly Report (the report using photo documentation), Personal Hygiene and Sanitation Housekeeping, Food & Beverages, Receptionists, Landscapes Crews, Improvement: for safety, enhance service and friendly environment at AirNav Indonesia.

Manage Procurement for all supplies at Store usage for housekeeping supplies and Landscapes.

Training all Crews, practices and head all Supervisors, Housekeeping (Cleaner/Gondola man, Food & Beverages Crews, Receptionists, Landscapes Crews to do their jobs with fully responsible alongside with the Company House rules which will achieve good Building operation.

Take charge Supervisors and Receptionist for control guest come and know There is what event today and so on including Check-in and Check-out update.

Maintain good relationship with Client (AirNav Indonesia) to meet their expectation based on contract.

Propose local Development Program and Training Based Analysis to Client, in order to support efficiency in daily operations and empowering domestic workforce. February 2015 – July 2015 at PT. Patra Supply & Services (Tripatra) As a Camp Boss

The task is almost the same as that done at PT. Indocater LNG unit Tangguh West Papua Indonesia only location and its different company. Gas Mine here the second big in Indonesia after BP Tangguh LNG.

My position as a Camp Boss under direct Project Manager who is responsible for Operational, Camp Room Cleanliness, Laundry and Catering which at lunch must be distributed to various Project location, Gas mine is still in Project stage and not yet operated. Cooperation between several companies site Senoro Gas Development Project

- Tripatra – Samsung Consortium, (Joint Operating Body Pertamina – Medco E&P Tomori Central Sulawesi).

I entered this company when the Project was ready to finish the contract between the company where I worked as a contractor and Client, about 6 months.

I serve all client needs around 600-800 POB in that location. For Breakfast and Dinner we provide Buffet Services at Restaurant, while lunch we send to various location of work from clients.

September, 2011- October, 2014 at PT. Indocater

As a Room Management Officer (asst. Room Division Manager), Unit BP Tangguh, West Papua-Indonesia

Structurally my position is Room Management Officer as a Assistant Room Division Manager and operational assistant of Camp Manager, and I supervise direct supervisors among them : Housekeeping Supervisor, Front Office Supervisor, Laundry Supervisor and Sport & Recreation Supervisor. And I serve on location at site Babo Base Camp (in the BP Charter Flight) to help delivery Catering and Daily Progress Reports, for delivery (Hold Special Driving License at Site) at locations that cannot be abandoned Travira Air Flight as BP Charter Aircraft.

Write Reports (Daily Report & Monthly Report 4 Departments ) to Room Division Manager and Camp Manager for all Catering Operation and Camp Services daily based operation regarding safety, menu compliance, room finding inspection, Laundry and Sport

& Recreation and what things can be do better and more effective for the following day.

Take charge for daily operation Morning Briefing for Housekeeping, Laundry, Receptionists Staffs proper Help Camp Manager for Daily Progressive Report, and Room Division Manager (KPI/ Keys Performer Indicator), HACCP, Personal Hygiene and Sanitation Housekeeping, Laundry, Receptionist, Sport & Recreation Staffs, Maintenance facilities Continues Improvement: for safety, enhance service and friendly environment at Babo Base Camp.

Help Camp Manager Manage Procurement for provision supplies, estimated 60 days’ usage for food ingredients and housekeeping supplies.

Manage Meals Resident Babo Base Camp (Pilots & Flight Attendants, Travira Air Ground Handling Crews), for Breakfast, Lunch and Dinner including Daily Coffee Break based on menu cycle given by F&B Specialist, make sure follow up HACCP procedure and maintain quality food services.

Training all Crews, practices and heads all Supervisors, Housekeeping, Laundry, Food Production, Maintenance and Sport & Recreation to do their jobs with fully responsible alongside with the Company House rules which will achieve good catering operation.

Take charge Supervisors and Receptionist for both application and control “vantage system” including Check-in and Check-out Personnel On Board (POB) update.

Maintain good relationship with Client (British Petroleum Indonesia) to meet their expectation based on contract.

Conduct for One Day Laundry Service for Residents at Camp, Babo Base Camp (average 300 - 400 Personnel On Board), Proper Laundry Chemical usage and make sure that Standard Operation follow up by Laundry Staffs .

Trainer for BP Logistics and Infrastructure Contractor’s Team. Tutoring soft skills Competency, Hard Skill/knowledge skill and QHSE Competency, ISO 14001(Environmental Management System) etc. Manage for Book Work Out for each training and present to Client for the Training Based Analysis and Impact Training for both Soft / knowledge skill and QHSE Competency.

Propose Papuan Development Program and Training Based Analysis to Client, in order to support efficiency in daily operations and empowering domestic workforce.

Support Turn Around Project PIC for the Food and Beverages at other site, Matoa Camp, Stinkool Camp, Shore Base Camp and Dormitory

April 2004 – June 2005 at GMS Ltd. - Marine Contractor Persian Gulf / Gulf Area Uni Arab Emirates as a Mess Room and Laundry Crew

Working daily operations help serve Buffet meals, Laundry for crews working on Rig treatments offshore or in floating Barge or Tug Boat in the Persian Sea (Persian Gulf).

Due to bad weather waves as high as 4 meters and floating barge we had a leak and had to leave the location and we were flown to Kish island Iran. August 2002 – October 2003 at ROTANA BEACH HOTEL AND TOWER – ABU DHABI, - UAE As a Restaurant Waiter (Italian Restaurant)

Working daily as a Waiter at Italian Restaurant, I have to serve.

I have to serve customers menu of Italian cuisine and drinks, especially the type of variety of wines available at the restaurant in the hotel every day with a special menu is also held once a week.

May 1997 – July 1998 at NOVOTEL BOGOR Indonesia

As a Restaurant Captain (European Food)

Setting the waiters and waitresses in the assignment holds each section table

Morning Briefing to all waiter/tress, up-selling skills

Closing Restaurant help Cashier for billing and help Restaurant Manager for making F&B Recapitulation.

September 1995 – November 1996 at HOLLAND AMERICA LINE Cruise Ship Passenger As a Dining Room Steward

Serve Breakfast, Lunch, Diner ten Passengers for Cruising at Alaska Cruises to Juneau City, Ketchikan City, Glacier Bay City For a week and then change passengers. and from Vancouver - Canada Port for 6 Months.

For 6 months on the route and then crossing into Ocean Caribbean (Carribean Cruises) through the Panama Canal, And Home Port moved to Tampa - Florida and then on the route in Los Angeles - USA, Acapulco - Mexico, Cozumel - Mexico, Key - West Florida - USA, Ocho Rios - Jamaica, San Juan - Puerto Rico, Oranjestad - Aruba, Grand Cayment, Republic – Dominica.

November 1993 – February 1995 at HYATT REGENCY SURABAYA INDONESIA As a Bartender and Waiter (Primavera Italian Restaurant).

Serve Beverages Alcoholic and Non-alcoholic Cocktails, Wines (Italian Wines and French Wines), Champagne to Guests.

And as a Waiter serve Food & Beverages ( so many kind of Pasta like : Pene Pasta, Fetucini, Rigatoni, Papardele, Lasagna, Spagetti Bolognese, Spagetti Milanese, Pizza, on top with grated Parmesan Cheese.), a kind of Steak like : Tenderloin, Sirloin, T-Bone, Lamp Chop, from US and Australian Steak, with BBQ sauce, Black Pepper sauce etc. And guest appetites with the following maturity levels: well done, Medium Well, Medium, Medium Rare, and Rare.

Preparation “Met an Place” for all Beverages like Liqour, Wiskeys, Brandy, Cognac and any kind of Garnish for Cocktails (Lemon, Lime, Orchid, Salt, Cinnamons, Celeries, Orange etc), Fresh Orange Juice, Pine Apple Juice, Lime Juice,

I made international Cocktails like : Margarita, Bloody Mary, Long island iced tea, etc, and also I made House cocktails.

September 1993 – October 1993 at RADISSON PLAZA SUITE HOTEL SURABAYA INDONESIA On the Job Training at Front Office Department. (Receptionist, Cashier, Information, Reservation)

Welcome guest, Check-in and Check-out the Guests to Hotel Room, Cashiering for settle Bill

Information about Tourism objects around the hotel, Room facilities

Room Reserve for how long will stay in our Hotel, Booking room etc. July 1993 – August 1993 at AMBARRUKMO PALACE HOTEL YOGYAKARTA INDONESIA On The Job Training at Front Office Department (Receptionist, information, Reservation, Concierge)

Welcome guests, Check-in and Check-out the guests to the Hotel Room Handling Luggage Bag and Delivery to their Room

Information about Tourism objects around the hotel, Room facilities

Room Reserve for how long will stay in our Hotel, Booking room etc. January 1992 – July 1992 at PULAU SERIBU MARINE RESORT JAKARTA INDONESIA On The Job Training at Room Division Department (Front Office, Housekeeping, Laundry, Room Attendant).

Front Office Department (as a Receptionist, Reservation Staff, Information Staff, Concierge Staff, Cashier Staff)

Housekeeping Department (Room Attendant, Houseman Public Area, Gardener,)

Laundry Department (Laundry Attendant, Linen Keeper, Valet) Health Safety & Environmental SKILLS

1. HACCP for Food & Beverages Management. LNG Tangguh, West Papua. Indonesia.

2. Health and Safety Training LNG Tangguh, West Papua. Indonesia. 3. As a First Aider (FIRST AID TRAINING) at EMIRATES TECHNICAL and SAFETY DEVELOPMENT CENTRE – UAE from PERTAMINA JKT, and TANGGUH LNG West-Papua at Babo Base Camp LNG Tangguh West Papua-Indonesia 4. Environmental Management System ISO 14001 Training from BP Indonesia Tangguh LNG West-Papua Indonesia

5. FIRE FIGHTING TRAINING at PERTAMINA and from EMIRATES TECHNICAL and SAFETY DEVELOPMENT CENTRE – Uni Arab Emirates

6. H U E T (Helicopter Under Water Escape Training) at EMIRATES TECHNICAL and SAFETY DEVELOPMENT CENTRE – UAE 7. BASIC OFFSHORE SAFETY TRAINING at EMIRATES TECHNICAL and SAFETY DEVELOPMENT CENTRE – UAE

8. SEA SURVIVAL TRAINING at EMIRATES TECHNICAL and SAFETY DEVELOPMENT CENTRE – UAE, from PERTAMINA Jakarta,and TANGGUH LNG – West-Papua Indonesia 9. HIDROGEN SULPHIDE (H2S) & BREATHING APPARATUS TRAINING at EMIRATES TECHNICAL and SAFETY DEVELOPMENT CENTRE - UAE

10. CROWD MANAGEMENT TRAINING COURSE for CRUISE SHIP PASSANGER In Accordance with the provisions of SCTW 1978, as amended 1995Section A-V/3.1 11. CRISIS MANAGEMENT and HUMAN BEHAVIOR TRAINING COURSE for CRUISE SHIP PASSANGER in Accordance with the provisions of SCTW 1978, as amended 1995 Section A-V/3.5

12. BASIC SAFETY TRAINING (Certificate Proficiency) for SEAMAN at PERTAMINA, Subject Area : 1. Personal Survival Techniques 2. Fire Prevention and Fire Fighting

3. Elementary First Aid

4. Personal Safety and Social Responsibilities

13. SECURITY AWARENESS TRAINING (Certificate Proficiency) for SEAMAN at PERTAMINA, Subject Area : 1. Introduction

2. Maritime Security Policy

3. Security Responsibilities

4. Threat Identification, Recognition, and Response 5. Emergency Preparedness Drill, and Exercises

6. Review and Final Asssment

Based on Table A-VI/6-1 STCW Code

SEMINAR AND COURSE

- Attended THE SEMINAR INTERPERSONAL SKILLS for MANAGERS,

(Held at BPLP BANDUNG – UNIVERSITY OF SURREY, ENGLAND,)

(Department of Management Studies for Tourism and Hotel Industries) April 1993

- MARITIME ENGLISH COURSE for SEAMAN

- BASIC PROFESIONAL ENGLISH COURSE for HOTEL STAFF EDUCATIONAL BACKGROUND

Institution-City/Country

EDUCATIONAL INSTITUTE of

AMERICAN HOTEL & MOTEL ASSOCIATION, MICHIGAN, USA - 1996 HOUSEKEEPING MANAGEMENT

SEKOLAH TINGGI PARIWISATA/BPLP/NHI BANDUNG - INDONESIA 1990-1993

DIPLOMA, ROOMS DIVISION DEPARTMENT.

(The Bandung Tourism Education & Training Institute) Government Hotel Education & Training Institute

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