Customer Care Specialist (April **** to Present)

Company: Humana Pharmacy Mail Order - Work at Home

Irving, TX

Inbound call volumes of 50-60 calls a day from caregivers, healthcare providers, and Medicare /Commercial members. My duties include web/helpdesk support, navigating 6-7 different systems, order entry, providing estimated copays, reviewing drug plan coverage, and assisting with initiating Prior Authorizations or Tier Exceptions. Transfer callers to Clinical Technicians or Pharmacist to address concerns about drug interaction, potential side effects, generic alternative options, etc. Special Projects Lead: Managing Pre-Registrations for Open Enrollment Achievement(s): Quality Call Average 100% *Customer Survey Average 5.0/5.0 (Knowledge & Courtesy)

Client Service Specialist(March 2013 to April 2014)

Company: Lifting The Burden Concierge & Errand Services

Dallas, TX

My duties include total Concierge Services for High End Clients: Career Fair Administrator/Host responsible for managing Vendor and Applicant Registration; Providing transportation to/from doctor's appointments and/ or airport travel, scheduled deliveries, and additional errands as needed.

Customer Relations Representative (September 2007 to February 2013)

Company: YP Yellow Pages

Dallas, TX

As Litigation Support to a staff of Corporate Attorneys, I was responsible for electronically transmitting files for lawsuits. The research and supporting documentation included financial records, contract agreements, and records of collection efforts to settle accounts before legal action was taken. It also involved claims research and investigations to ensure proper handling of small business accounts. As a collection rep I placed 60-70 outbound calls to small business owners to collect payment for outstanding advertising billing. I processed payments, payment arrangements, sent collections letters, noted account activity, also addressed issues leading to non-payment.

Telemarketing Administrator (July 2006 to September 2007)

Company: AT&T

Fort Worth, TX

My responsibilities included meeting quarterly sales goals by initiating 70-80 outbound calls per day to generate new business. Developing advertising programs based on business goals through marketing research for small business owners.

Advertising Support Associate (June 2001 to July 2006)

AT&T Yellow Pages

Anaheim, CA

My data entry skills are a direct result of this publishing support function. It was my responsibility to process advertising sales contracts along with ad copy for printing in the Yellow Page Directories throughout California & Nevada. My ability to work under pressure meeting deadlines while maintaining accuracy was essential. I also traveled throughout California during campaign closes to assist where needed.

Customer Associate (May 1999 to June 2001)

Pacific Bell Yellow Pages

Fresno, CA Sales Support)

My duties included preparing meeting agendas, running sales reports, creating excel spreadsheets, faxing and validating sales contracts with appropriate signatures. I managed customer inquiries by phone and on a walk-in basis to support the revenue retention. This position supported Sales Managers and teams of 10 or more reps.

Education

Liberal Arts, 60 CR HRS - San Diego State University (May 2010 to June 2011)

San Diego, CA

Networking Systems, 23 CR HRS - DeVry University (May 2010 - Feb 2011)

Irving, TX

SKILLS

Multi-Line Aspect & Avaya Phone Systems; Advanced use of Office Equipment: Desktop/Laptop/Tablet; Fax/Copy Machines/ Scanners/Printers/Video Projector. Professional phone etiquette, excellent listening skills, multi-tasking ability, advanced skills in Word/PowerPoint/Outlook/Access; Networking & Website Design experience and course work completed; Troubleshooting using Web Emulation & Remote Access for company websites.

References available upon receipt.

Contact this candidate