Post Job Free

Resume

Sign in

Customer Service Assistant

Location:
Reading, PA, 19610
Posted:
November 08, 2017

Contact this candidate

Resume:

Adrian Blanco

*** ******** *****

Wyomissing, PA 19610

610-***-****

Objective: To obtain a position that will enable me to use my strong organizational skills, award-winning educational background, and ability to work well with people.

EDUCATION

Master’s Degree in Public Administration with emphasis in Health & Human Services-Upper Iowa University, Fayette, IA GPA: 3.1

B.S. in Psychology- Upper Iowa University, Fayette, IA GPA: 3.3

A.A. in General Studies- Central Texas College GPA: 3.5

Academy of Healthcare Sciences- United States Army

Emergency Medical Technician/Medic- United States Army

Certified Nursing Assistant- Pennsylvania Department of Nursing

Academic Excellence Award received from Upper Iowa University

Dean’s List Undergraduate, Formal Acceptance into Graduate School

HIGHLIGHTS OF QUALIFICATIONS

Excellent teacher/trainer; patient and effective when working with a wide range of personalities.

Work well under pressure

Over 15 years professional experience with the public and patient care.

Self- motivated and confident in making independent decisions.

Excellent organizational and communication skills.

Results driven attitude.

RELEVANT EXPERIENCE

Organization and Customer service

Resolved wide range of patient and client problems, by applying diplomacy and assertiveness

Facilitated in implementation of various mental health activities.

Executed individualized behavioral development plans effectively.

Worked with parents when an abnormal event occurred involving their child.

Developed treatment plans for stability and progress to occur.

Direct patient care

Performed emergency care to patients, such as CPR and First Aid

Established positive relationships with patients.

Performed blood test and inserted IV’s when needed.

Inserted cathedrals and fecal management systems when needed.

Suctioned Intubation tubes when needed.

Evaluated patient status for recovery purposes

Worked with a diverse patient population.

Problem solving

Maintained behavioral crisis intervention, for safety and combative behaviors.

Coordinated with supervisor in order to determine priority tax returns and deficiencies that needed to be fixed, prior to submitting to the IRS.

Conflict Resolutions and Crisis Interventions.

Teaching/Supervising

Tutored students independently and in small groups.

Collaborated with head teacher to modify and customize lesson plans.

Provided input in the development of implementing Individualized Treatment Plans

Monitored and assisted students through all general and special education lessons.

Focused strongly on classroom discipline and followed classroom structure

Assisted in resolving student disputes.

Provided Educational and enriched activities.

Trained new Tax Preparation Clerks

Educated clients on mishaps within their tax returns.

EMPLOYMENT HISTORY

2016-17: Special Education Instructional Assistant, Wilson School District, Pennsylvania

2014-15: Therapeutic Foster Parent, Youth Village, Tennessee

2013-14: Mental Healthcare Interventionist, Private Duty Home Care, Tennessee

2012-13: Certified Nursing Assistant, Private Duty Home Care, Kansas

2010-12: Tax Preparation Clerk, United States Army, Kansas

2007-09: Nursing Technician 11, Upper Chesapeake Medical Center, Maryland

2005-07: Rehabilitation Technician, Colonial Heights Healthcare, Virginia

2002-04: Healthcare Specialist/Medic, United States Army, Germany



Contact this candidate