Objective: Highly motivated professional with excellent leadership skills. Performance-driven individual who can create immeasurable success on a team and turn complex problems into solutions.

Experience: 11/13 – 03/14 AmeriHealth Caritas N. Charleston, SC

Rapid Response Care Coordinator

Assesses members to determine care coordination and case management needs

Completes comprehensive assessments of environmental, psycho-social and support needs

Schedules follow-up calls as necessary and makes appropriate referrals to management

Coordinates care and services with members and family members as appropriate, PCP’s, specialists and facility/vendor providers

Collaborates with department staff to assist members in receiving quality and cost effective services

05/13 – 08/13 Nason Medical Center Charleston, SC

Referral Coordinator

Ensure complete and accurate registration, including patient demographic and current insurance information

Responsible for updating Electronic Medical Record

Assist patients in problem solving potential issues related to the health care system, financial or social barriers

Ensure that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health

Initiate authorization requests for outpatient and inpatient services in accordance with the prior authorization list

11/12 – 4/13 Medical University of South Carolina Charleston, SC

Patient Placement Representative

Registration of inpatient and outpatient to the facility

Roll patients from outpatient to inpatient

Obtain trip sheets from outlying facilities to register patients

Obtain insurance information to accurately update patient accounts

Print face sheets and arm band for all patients within facility

Assign correct physicians to patients

1/10 – 5/10 Compass Carolina Health Care Charleston, SC

Assistant Office Manager

Report Directly to Owner as well as Executive Vice President

Supervised twelve peers and supported medical staff

Verify insurance for all patients prior to daily visit

Obtain authorization from insurance company for services

Responsible for all network administration

Responsible for roll out of electronic Medical Records system

New hire and staff refresher training

10/05 – 12/09 Medical University of South Carolina Charleston, SC

Administrative Specialist II

Answered and direct all calls in the department

Printed physicians charts and audited for accuracy

Obtained all information on trauma victims upon arrival to ED

Collected lab results and disbursing to appropriate doctor and nurses

Assisted with roll out of electronic Medical Records system

9/04 – 06/05 Great Atlantic & Pacific Tea Co. Montvale, NJ

Online Customer Care Analyst

Heavy phone contact on daily basis with customers and site managers

Troubleshoot customer billing and technical issues

Handles escalations with customers by taking control and responsibility for every call

Create and maintain all reports for department reporting to President and department Director

Assisted developers with web site design and deployment

Train and support site managers and staff

Education: 2002-2002 William Paterson University Wayne, NJ

Skills: Experienced with interpersonal situations, in a one on one level as well as in a supervisory position. Also experienced working with AS-400, JD Edwards, AccPac, QuickBooks, Quicken, Word Perfect, Word, Excel, Power Point, Lotus, Lotus Notes, Mysis, IDX, and various other computer programs and Internet literate. Capable of handling multiple tasks and a fast learner, organized, efficient, responsible and punctual.

References: Available upon request.

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