N.REGHANA BEGAM

D/o,A.Nizar Ahmed

**/***,******* ***** ******,

T.N.Palayam, gobi(tk), Email Id : ac26t5@r.postjobfree.com

Erode – 638 506 Contact No : +91-834**-*****

PROFESSIONAL SUMMARY

Experienced and motivational call center Team leader knows how to inspire team members to reach target goals in the pursuit of overall company objectives. Has excellent supervisory and communication skills. Brings an associate’s degree in business management along with strong experience.

CORE QUALIFICATIONS

Good motivational skills with Team Members.

Completes all required paperwork and documentation.

Good understanding of call center operations.

Delegating assignment to team members.

Proficient with Ms office, Ecxel, word, powerpoint operation and online Spread sheet operations.

Ability to review the detailed process and work flow with view of improving efficiency.

Ability to update database with accurate information in a timely manner.

EXPERIENCE

Call Center- Tele caller Associate 10/02/2015 – 31/03/2016

Desicrew Solutions Pvt Ltd, working belongs to “HINDUSTAN TIMES”

T.N. Palayam, Erode.

Call Center- Team leader 01/04/16 – 30/09/2016

Desicrew Solutions Pvt Ltd, working belongs to “HINDUSTAN TIMES”

T.N. Palayam, Erode.

KEY RESPONSIBILITY

Set monthly and daily goals for outbound call team according to client Target.

Ensure script was always followed by team member on call.

Monitored calls and metrics, provided feedback, coaching, and reporting on data.

Audited, coached, and trained customer services representatives.

Provided feedback and documented accordingly including annual performance reviews.

Conduct the fresher test with our team members to develop their communication skills.

Performed removals from call rotation of people who requested to be taken off the call list.

Motivated staff to reach daily and monthly goals through contests and bonuses.

Providing the feedback to the process manager at the end of the day.

On weekly basis, review had been conducted for all the process to evaluate the performance level.

ACHIEVEMENTS

Achieved target in three successful months.

Receive “Best Performance Award” in 2016.

Well versed in detailed explanation about our process in other clients in our organization.

Achieved 100% target in every month without fail.

Able to type 35 words per minute.

PROJECT PRESENTATIONS

1)Title: Cluster Based Mobile Sequence Mining

Lead a 5 member team for develops a project named Cluster Based Mobile Sequence

Mining. To cluster the Temporal mobile sequence for the identification of different

Users. This will lead the project to provide a Efficient Location Based Services for

the users

Front end: c# Back end: SQL server

2) Title: Automatic Car Parking System

Description: A simple mini project on “Car Parking System” to maintain the cars in parking slot. It will evaluate the cost for number of days the car has been parked. The user car data may be added newly at any time, updated and deleted by user and the administrator.

Front end: Visual Basic Back end: MS ACCESS

WORKSHOPS & IN PLANT TRAININGS

Attended a two day workshop on “Object Oriented Programming” conducted by Beat Soft Solutions at KSRCE from 13th to 14th Aug 2011

Attended a two day workshop on “Multimedia” conducted by Beat Soft Solutions at KSRCE from 5th to 6th March 2012

Attended a one day workshop on “Broadband Wireless Communication System” conducted by BSNL exchange office at Excel Engineering college on 9th March 2013

PAPER PRESENTATIONS

Presented a paper on “Network security in BIOPS” in National Level Technical Symposium at Bannari Amman Insitition of Technology, Sathy

Presented a paper on “Cloud Computing” in National Level Technical Symposium at Vidhya Vikas College of Technology, Namakkal

Presented a paper on “Sixth sense Technology” in National Level Technical Symposium at SNS College of Technology, Coimbatore

CURRICULAR AND CO CURRICULAR ACTIVITIES

Had been a Class Representative during 2009-2011

Had been a Class Committee Member in 3rd Semester

Visited CHIPS Software Solutions, an IT Company at Cochin for Industrial Visit on 11th August 2011

Attended three days implant training at “Cegonsoft Solutions”, IT Company in Coimbatore from 5th to 7th Dec 2011

PROFESSIONAL MEMBERSHIP

Participated in “Multimedia Presentation”, ” coded debugging” and “Marketing” conducted by ISTE students chapter at K.S.R. College of Engineering

PERSONALITY TRAITS

Performed as a Smart Worker

Good in type writing

Have a good Leadership in many activities

Good in Time Management

PERSONAL PROFILE

Father name : A.Nizar Ahmed

Gender : Female

D.O.B : 23.05.1993

Languages known : English, Tamil and hindi(both read and write)

Hobbies : Hearing songs, solving Sudoku, surfing net

DECLARATION

I Hereby declare that the above written particulars are true to the best of my knowledge and belief.

PLACE:

DATE: (N.REGHANA BEGAM)

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