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Customer Service Manager

Location:
Forsyth, GA, 31029
Salary:
18-25$ hourly
Posted:
November 08, 2017

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Resume:

Jonathan C. Sapp

912-***-****

ac266w@r.postjobfree.com

Professional Skills

Accomplished achiever with exceptional skills in risk management,budget goals, leadership, laboratory operating procedure, safety, customer service, and problem solving.

Six years lab experience working with: solids, liquids, gases, oil, grease, emulsion, and solvents. Testing for extracts containing: pesticides, PCBs, toxaphene AP9, BNA, benzidine, DRO, and ORO. Extraction methods include, microwave, sonication, filtering, and solvent agitation techniques.

Strong chemistry and science background including environmental,(monitored natural attenuation) inorganic, food/ flavor, biochemistry, and microbiology.

Skilled at learning new concepts quickly, adapting, working under pressure, communicating ideas clearly, and effectively. Able to work independently or in a team environment.

Extensive computer training including knowledge of multiple networking environments for example: TALS LIMS(Data entry and ICOC), Microsoft Word, Excel, and Power Point.

Willing to work anytime: first, second, or third shifts including weekends and holidays.

Willing to attend any training/certification programs, return to school, or work as an entry level assistant to learn the business.

Lab skills: Experience with chemical synthesis, crystallization techniques, solubility determination, titration, Ph meters, osmosis, filtering, macromolecule protein separation, (using electrophoresis in polyacrylamide gel), high performance liquid chromatography (HPLC),(TCLP) leeching process that simulates acid rain, (GC) gas chromotography, wet test meters, spectrophotometers, bomb calorimeters, thermodynamics(using catalysts)working with compressed gasses, mass spectroscopy, Solid, liquid, oil and grease extractions.

Education

Bachelor's Degree in Chemistry 2010

Florida Atlantic University, Boca Raton, Fl

Concentration in Chemistry, Biochemistry, and Microbiology

Special skills

Able to speak read and write Spanish at an intermediate level.

Career History and Daily tasks accomplished

Customer service representative/ Field service technician (2014-2016)

Customer Service Associate Medilogixllc. (2014-present)

Responsible for company van and telephone on call 24-7.

Delivery and pick up of all medical equipment.

Responsible for paperwork including billing accounts, patient records, inventory, shipping and receiving of all equipment using written and electronic records.

Troubleshooting replacing and repairing all medical equipment assembly and disassembly of all equipment to assure proper function.

Basic training and education of the customers concerning all equipment.

Analyst 1 Test America: Environmental Chemistry Leader (2012-2014)

Responsibilities include prepping soils, liquids, oil, and grease using methods described earlier.

Keep an Internal Chain of Custody of samples as they are consumed.

Sample disposal and organization according to RCRA and OSHA standards

Individually responsible for all semi-volatile prep.

Warehouse Worker Target (2011-2012)

Shipped and Received parcels for target.com at DC 3810 as a seasonal worker

Trained on RC forklift, slip, and Clamping Machines

Responsible for minor upkeep of heavy equipment to maintain a safe work environment according to OSHA standards

Trained to use RF scanning gun to receive, ship, pick and consume items

Re-boxed packages damaged in transport so when the item was moved again it would be protected

Contacts:

Nicholas Shoaf current shift manager Papa Johns Richmond Hill 912-***-****

Mark Walden Area manager Medilogix 407-***-****

Brian Boyok Analyst Test America, Savannah 912-***-**** office cell912-604-5487



Contact this candidate