Radhika Dantala

Email: ac25xc@r.postjobfree.com

Cell : 412-***-****

SUMMARY

Software Quality Assurance Analyst with around 9 years of experience in Information technology expertise in Quality assurance, testing and Analysis of applications in different domains Financial, Healthcare and Logistics, which are Client/server and Web-based applications.

Excellent knowledge and working experience in writing test cases, creating test scenarios, executing them and analyzing test results.

Strong working knowledge on UNIX commands.

Experience testing applications developed using JAVA, Flex, C#,.net.

Extensive experience in Business Requirements Analysis, Functional and Non-Functional requirements analysis.

Good experience in testing tools like ALM, Quality Center and Jira, Red mine, IBM Rational Tools.

Extensive experience in Black Box Testing.

Extensive experience in Web GUI Testing (Front end testing) & Data/Database Testing (Back end Testing) smoke testing, functionality testing, Regression testing, end to end testing, infrastructure testing, EDI testing, Mobile testing, Soap UI testing.

Extensive experience working in EDI projects beginning from requirement analysis and creating and executing test cases and updating TCS based on enhancements and production support.

Extensive experience in tracking bugs using Bug tracking tools such as Quality center and Rational Clear quest.

Good experience in writing queries in SQL for the data validation

Strong working experience in Windows / NT, XP, iSeries/AS400 and UNIX environments.

Experience in testing Products as wells as Projects.

Experience in handling sensitive data.

Strong Problem Analysis and Resolution skills and ability to work in Multi Platform

Highly motivated resourceful team player takes a positive approach to problem resolution

Good communication skills with high motivation to work in a team and have ability to work independently in a time sensitive environment and a quick learner.

Ability to interact with developers and product analysts regarding testing status and maintain detailed QA documentation.

Proven ability to support multiple projects under Tight Deadlines often with competing priorities and complexities.

Technical Skills

OPERATING SYSTEM

Windows XP/2000/NT/98, UNIX/Linux 5.8/6.3, iseries

TESTING TOOLS

Quick Test Pro 9.5, Selenium,Quality Center

TEST MANAGEMENT TOOL

Rational Clear Quest, Test Director,,Mercury Quality Center 9.0/10.0, Jira, Redmine, HP ALM

OTHER TOOLS

MS Excel, MS Office, Teamforge, sharepoint, Putty

LANGUAGES

Java, C, C++, .NET, SQL, Visual Basic, HTML

DATABASE

Oracle, MS SQL Server, DB2,MS Access

WORK EXPERIENCE

PNC Bank, Pittsburgh Mar2017 – Present

Role: QA Analyst/Test Coordinator

Project Description:

The project goal is to deliver an automated solution for the SCRA (Service members Civil Relief Act) centralized process. The solution includes a workflow application, database, rules engine and designated image repository for SCRA images. The solution will provide a systematic search of the DMDC database and capture of results, systematic search for service member PNC accounts, systematic determination of account eligibility where feasible and systematic tracking of expirations. The solution will provide the ability for manual tasks required during the expirations process, user determination of account eligibility and capture of SCRA related data related to updating of SOR accounts and the provide the ability for user maintenance tasks.

Responsibilities:

•Attended requirement grooming/ business walk through meetings.

•Created different Test scenarios and Test cases and executed with appropriate test data.

• Prepared test data for Soap UI testing for BRE and IIB rules and executed tests.

• Coordinated with different subsystems teams for preparation of test data and executing tests.

• Created and processed different New SCRA Requests and Dime Consumer/ Mortgage/Repossession requests and verified different work flows.

• Documented validation of different work flows and the processes.

•Attended project status meetings and Defect status meetings.

•Logged defects and coordinated with developers for resolution and retested defects. •Created defect reports and Daily Status reports.

•Validated ACLS, ABS, MSP, ACLS_FDR, FDRHELOC, ACLSSLA, ACLSFDR .etc. accounts.

• Performed UI testing and Soap UI testing and DB Testing, ETL Testing part of SCRA related process testing. And Letters validation and Email alerts validation.

• Coordinated with offshore resources.

• Validated different roles, Tasks and SCRA related processes.

•Worked as a coordinator between offshore and onshore for small initiatives parallelly.

Environment: Java, IBM Business Process Manager, Soap UI, Sql developer, Oracle, informatica, Mainframes, WinSCP, HP-ALM, IIB,MS Excel, MS Word 2003,Sharepoint.

PLS Logistics, Pittsburgh Mar 2015- Oct 2016

Role: Quality Assurance specialist

Project Description:

PLS PRO provides a platform for customers and carriers. Where carriers provides transportation services for the customer products. Customers can choose carriers based on their needs and they will have an option to compare rates between different carriers.

Responsibilities:

•Attended requirement grooming/sprint planning meetings. Daily stand up meetings.

•Created and executed test cases for PLS 1.0 and PLS 2.0.applications.

•Created and executed test cases for multiple new EDI customers setup based on different customer specific requirements. Verified outbound files and load statuses in the application for different varieties of transactions. Performed EDI regression testing.

Supported EDI enhancements and production fixes for existing EDI customers updated regression suite by adding new scenarios.

•Worked with Various EDI transaction type like 990,204,214,997 files for creating loads and status updates and verified transactions.

•Worked on multiple projects depending on the priority.Worked on PLS PRO 1.0 PLS PRO 2.0, Commisions, EDI, Mobile Application, and Production Support.

•Created and executed test cases for commissions application issues.

•Tested mobile application on android and IOS devices. And reported issues worked with developers and restested the issues.

•Worked on Production support tickets gathered as much as possible information from the users and replicated the same and created tickes. Based on the severity of the issues escalated them and worked with development and DB teams for resolution.

•Assisted users with set up or permission/data issues.

• Worked in Agile sprint and Kanban teams.

• Extensively involved in regression testing and smoke testing for releases.

Environment: Java, Flex, SSH, Sql Developer, HTML,MS Excel, MS Word 2003, Web Services, EDI, Jira, Red mine, Fresh desk, Soap UI.

FedEx, Pittsburgh Sep 2013 – Aug2014

Role: QA Analyst

Project Description:

Station SWAK: is a process by which tracking ID, weight, and ZIP code information is entered into the FedEx Ground data systems. Effective SWAK techniques ensure appropriate billing amounts and effective sortation. All packages that are picked up without an EPDI transmission must be processed at SWAK.

EBS: The Expanded Barcode Support project will enable FXG/FHD the ability to pickup, sort, and deliver the FXSP USPS-only labeled packages, non-FedEx Ground (Competitor) packages, and specific FXE labeled packages

Responsibilities:

• Designed TSS and TCS by going through BRS and SRS documents.

•.Designed and executed Test scripts and logged defects using HP Quality Center.

• Analyzed the logs and iseries records escalated the issues as required.

• Executed and updated regression scripts.

• Involved in Bundle testing, Distributed and Centralized testing.

• Attended core team meetings and TCS review meetings, defect review meetings.

• Involved in ISS 11g migration regression testing.

• Uploaded TCSR documents and CR documents to Team forge.

• Documented Scale configurations set up information and uploaded to sharepoint.

• Created different types of barcodes using check digit calc tool for testing requirements.

• Perfomed Integration testing and Regression testing of Station SWAK in both Centralized and decentralized environments.

•Created and executed Test scripts for In-motion scale and Avery and Mettler Toledo scales.

•Prepared and tested different types of barcodes like Legacy and EPIC, FXSP, Competitor.

•Validated data published on iSeries records and ISSQ1 and ISST4.

• Participated in kick off, quality improvement initiatives and walk through meetings with development, business and other QA teams to define the requirements and adhered to the existing processes.

•Tested shipping validations by Processing different varieties of packages like Hazmat/ORMD, G1, G2,Special services,100+ Pkg,Over Wgt for Servicecode, Scale MaxWgt packages using ring scanner W4090 on different scales.

•Created different types of Sort rules using Sort rule Tool.

•Reviewed Business Requirements and provided inputs for improvements, removing ambiguity, reduce redundancy.

•Generated various reports for getting total inbound packages, active packages, checking the accuracy of plan loaded for a facility.

Environment: Java,Team Forge, Putty, HP-ALM, Sql Developer, HTML, C#,MS Excel, MS Word 2003, Web Services, Oracle 11g,checkdigit Calc,Sort Rule Tool.

HighMark, Pittsburgh Jun 2013 –Aug 2013

Role : QA Analyst

Project Description: This system will maintain comprehensive cumulative,correct,and coherent medical records,accessible in a timely manner as the subject moves through life,doctors information,and health care providers,policy holders,Members of the policy,Member designees.Maintains records of birth certificates and medical certificates,update member demographicsand profile.

Responsibilities:

•Creating different batchfiles for both institutional and professional claims in Mainframes.

•Processed and verified Highmark, BCNEPA,IBC, Feplic, HMWV, HMMST,HMDEL claims.

•Created and processed 837 EDI files for both inpatient and outpatient claims executed different test scenarios.

•Performed resolving suspensions and ECP edits for EDI files.

•Processed 4010 and 5010 EDI files.

•Written queries in RADAR to retrieve data from Oscar.

•Testcopying and cloning claims and members over different environments.

•Writing executing test cases using Rational Quality Manager.

• Test Management, Defect Tracking, and Reporting for enhanced Regression Tests.

•Created and reviewed requirement based test cases, test plan outlines and other testing related documentation during each SDLC.

•Reconciled test results and logged defects and documented the test results.

•Worked with system test review teams and developers to resolve system test issues and re-test the test cases in RQM.

•Worked on mapping system requirements to test cases to ensure appropriate test coverage.

Environment: Clear Quest, Requisite Pro, Rational Quality Manager, Main Frames, Radar, DB2, BMP, EDI, MS-Excel.

Citi Group, Tampa, FL Mar 2012– May2013

Role : QA Tester

Project Description: This System with three predefined workflow configurations for procession loans, retail, wholesale and correspondent. Each workflow contains activities for each process stage, with a robust set of predefined dialogs, documents, list boxes, radio button options, business rules and fees. This system uses business rules to anticipate each step of lending process, taking the guess work out of processing loans.

Responsibilities:

• Attended business walk through meetings and analyzed Business requirements to provide feedback.

• Created and reviewed requirement based test cases, and other testing related documentation during each SDLC.

• Tested the Business Logic of the application by testing the application.

• Reviewed Business Requirements and provided inputs for improvements, removing ambiguity, reduce redundancy.

• Write moderate/completed SQL queries from data table to perform manual testing.

• Create and Track defect using Quality center.

• Included enhancements of the application into the Test cases.

• Generated detailed reports of the Bugs, Pass-Fail report and Comparison Chart.

• Worked on mapping system requirements to test cases to ensure appropriate test coverage

• Worked closely with build integration team, business analysts and developers in order to perform testing activities as per schedules

• Generated Bug Reports and Test case coverage reports for status meeting and also involved in resource planning for test cases coverage.

• Involved in Bug Review meetings and participated in weekly meetings with management team

• Participated in all phases of the software testing process, including planning tests, executing tests, and tracking defects

Environment: Quality Center, Java, WebSphere Application Server, Oracle, SQL, QTP, Windows NT, Salesforce, UNIX, MS-Word, MS-Excel.

Walt Disney World, Orlando Aug 2009 – Dec 2011

Role: QA Analyst

Project Description: Personal Experience Portal (PEP) is an online web apps, which provide most advanced technology in web experience for Disney guest services (customers) from all over the world. Like the project name mentioned (Personal Experience Portal), is designed starting from reservations, Dining events, attractions, theme parks, Disney land, Resort areas and other within Disney and the guests experience during the entire time with Disney.

Responsibilities:

• Analyze Business Requirement Documents and Technical Specification Documents.

• written SQL Queries for backend testing.

• Integration and regression testing of the module with existing modules.

• Prepared Test Scenarios and Test Cases for Manual Testing.

• Executed tests and participated actively in system test cycles.

• Tracked and logged defects in Quality Center and coordinated meetings with developers and business analysts to prioritize the bugs.

• Maintained detailed test logs, and reported test results.

• Met the Time bound schedules and helped in delivering the product on time.

• Performed different types of testing – Functional, Integration, Regression, Smoke, Positive and Negative testing.

• Verified the bug fixes and performed Regression testing for each release of the application.

• Prepared Requirements Traceability matrix.

• Attended project meetings, release meetings, interacted with business users, IT groups and QA status meetings.

Environment: Quick Test Professional, Quality Center, Oracle, Java, HTML, XML, J2EE, Jira, Agile, Test Director.

Invextech Technologies Jan 2008 – Jul 2009

Role: QA Analyst

Project Description:

This is multi-level marketing organization, which markets and sells its own branded products. The software maintains, business associates information, Product Catalogues, Selections, Generates various reports like the business associates organization charts based on weekly, Monthly and yearly commissions, rewards vouchers etc.

Responsibilities:

•Designed the efficient manual test cases based on analysis of Business Requirement documents, SRS, Functional Specs, Technical design documents, Use Cases, supporting documents.

• Attended Test case review meetings.

• Logged defects and coordinated with developers.

• Documented test results and submitted for review.

•Status reporting to management.

Environment: Windows NT, Java, Clear Quest, SQL.

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Education:

Bachelors in Computer Applications.

Masters in Computer Applications.

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