CLAUDIO MASTANDREA

*** *.* **** **., Cape Coral, Florida 33993

Home: 239-***-**** • Cell: 239-***-****

ac25ar@r.postjobfree.com

Hello, my name is Claudio Mastandrea and I am a 15+ year experienced and dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. I am seeking a role offering opportunities for long-term professional growth and development. I am well-versed in troubleshooting and repairing malfunctioning hardware and software.

Advanced troubleshooting

Virus and spyware removal

Computer diagnostics and repair

System checks and troubleshooting

Consumer software specialist

Advanced knowledge of diagnostic

techniques

Customer service-focused

Organized

Highly motivated

Resourceful

Diagnosed hardware and software failures and resolve technical issues with 98% success rate. Maintained 98% uptime on all company networks. Responded to and resolved an average of 5-7 field service requests per day. Assisted in training several new service technicians. Fielded and processed up to 30 calls per day. Fulfilled all supervisory duties when Store Manager was on vacation.

Office Manager/Irrigation Technician, 02/2014 to Current BJ & HMR FARMS - ST. JAMES, FL

Performed quantitative and qualitative evaluations to measure the effectiveness of field programs and operations. Managed payroll and time and attendance systems. Maintained annual and monthly budgets. Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses. Developed and managed project plans while providing status updates to management. SYSTEMS ADMINISTRATOR, 04/2008 to 11/2010

Danieli SPA - Buttrio, Italy

Installed, configured, tested and maintained operating systems, application software and system management tools.

Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.

Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

Provided base level IT support to non-technical personnel within the business. SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

Installed software, modified and repaired hardware and resolved technical issues. Resolved customer issues in a clear, courteous and straightforward manner. Identified and solved technical issues with a variety of diagnostic tools. Remained up-to-date on the latest technologies and solutions applicable to company products.

Researched, troubleshot and resolved complex problems independently. 15 years of technical support experience.

Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.

Trained junior members of IT team regarding network security and troubleshooting of data circuits.

Recommended network security standards for management. Supervised and provided direction for six technical direct reports regarding network activities. Aligned office departments and increased inter-department communication and data sharing. Lead IT Technician, 12/2003 to Current

Aurora Shop - Manzano, Italy

Maintained 98% uptime on company networks through careful and preventative maintenance.

Resolved virus and malware issues with a 100% success rate. Maintained accurate hardware and software inventories. Restored data, operating systems, files, documents, and drivers. Built and repaired All Models and custom computers. Trained both internal and off-site users in repairing and resolving recurring issues. Resolved computer hardware and software, printing, installation, word-processing, email and operating systems issues.

Repaired and replaced hardware, including CPU, Drive (e.g. Blu-Ray, CD-ROM, DVD, floppy drive, and hard drive) Fan (heat sink)Modem, Motherboard, Network card, Video card.

Installed system software, including all Microsoft systems, Ordered necessary supplies and parts to repair malfunctioning hardware.

IT Technician, 10/1999 to 10/2003

INSIEL ( Italian Government IT Department) - Trieste, Italy Set up and configured hardware and software on company equipment. Restored data, operating systems, files, documents, and drivers. Resolved virus and malware issues with a 100% success rate. Set up equipment for 50+ employees, including installing cables and hardware. Installed software and operating systems on 100+ company computers. Restored data, operating systems, files, documents, and drivers. Built and repaired HP, Dell, Acer, Lenovo and custom built (all model). Resolved computer hardware and software, printing, installation, word-processing, email and operating systems issues.

Repaired and replaced hardware, including Hard Drives, Processors, Memory, PSU, Graphics card, Audio card Ethernet card, USB, Fan, Motherboards Ordered necessary supplies and parts to repair malfunctioning hardware.

Installed system software, including all current Microsoft OS. High School Diploma: Computer Science Studies, 1993 ITC DEGANUTTI - UDINE, ITALY

Acer, Audio, cables, CD-ROM, computer hardware, hardware, CPU, clients, Dell, Detail-oriented, direction, drivers, DVD, email, Ethernet, functional, Graphics, Hard Drives, hard drive, HP, IT support, Italian, Memory, all Microsoft, office, 98, Modem, Motherboards, Motherboard, network security, Network, networks, operating systems, OS, personnel, Processors, repairing, Self-starter, technical support, troubleshooting, upgrade, USB, Video, word processing EDUCATION

SKILLS

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