Customer Service Medical
Resume:
JAMES OSBORN
**** ********* ***, *** ****** IA **312, 402-***-****, **************@*****.***
OBJECTIVE
I am an experienced business leader with a strong history of achieving results for the organizations I serve. I build great teams and reduce staff turnover. I control waste and exceed budget expectations. I am a servant/leader looking forward to joining a team of dedicated people.
EXPERIENCE
11/26/2012 TO 5/21/2017
Unity Point Health
Des Moines, IA
CLINIC ADMINISTRATOR II
Coordinated the design and construction of the new Children’s Cancer and Blood Disorders Center, the new Blank Infusion Center, and the expansion of the Children’s Endocrinology Center.
Led the Cancer Center to become the first certified pediatric Patient Centered Specialty Practice in Iowa.
Grew my departments significantly by recruiting new providers and support staff while operating within, or exceeding, budget expectations.
Reduced staff turnover by using evidence based recruiting practices including peer panel interviews.
Successfully implemented a new electronic medical record and scheduling system along with a new purchasing system.
Reason for leaving – I resigned this positon in order to spend the summer taking care of my five year old grandson and to pursue some personal interests (build up my part time hobby art business).
7/7/2012 TO 9/29/2012
Boy’s Town
Boy’s Town, NE
FAMILY TEACHER
Along with my wife/partner, we taught pro-social behaviors to eight teenage at-risk boys while living in the same household with them.
Reason for leaving – Moved to Des Moines
10/11/2011 TO 6/30/2012
Accelecare Wound Centers, Inc.
Mason City, IA
PROGRAM DIRECTOR
Initiated a new hyperbaric medicine service line for Mercy – North Iowa’s Advanced Wound Center.
Reason for leaving – My wife and I were recruited by Boys Town to serve “at risk” as live-in family teachers.
10/7/2002 TO 8/27/2011
Baylor Scott & White Health
Temple, TX
DIRECTOR OF ORTHOTICS AND PROSTHETICS
Built a dynamic research department resulting in multi-million dollar NIH grants.
Supervised the billing/coding for the Podiatric Wound Care Center.
Created a new service line that brought in over $6,000,000 revenue within two years with a contribution margin of >15%.
Dramatically decreased expenses and increased delivery time by introducing a digital scanning and CAD/CAM fabrication system.
Coordinated an annual, nationally recognized, clinical conference and increased attendance by over 25%. I also presented yearly at the conference.
Wrote curriculum and directed a three-year resident physician program.
Directed the design, budget, and construction of a new medical clinic and separate retail facility.
Reason for leaving – My family moved back home to the Midwest to be close to our new grandchildren.
3/8/2000 TO 10/4/2002
Nashville Family Foot Care, LLC
Nashville, TN
PEDORTHIC MANAGER
Managed the clinical pedorthic/orthotic division serving the Baptist Hospital Wound Care Center.
Supervised the orthotic fabrication lab, customer service, inventory control and billing/coding.
Reason for leaving – I was recruited by Dr. Murdoch to design and execute a new durable medical equipment service line for the Scott & White system.
James Osborn 402-***-****
10/10/1995 TO 3/4/2000
Diabetic Foot Centers of America, Inc.
Nashville, TN
DIRECTOR OF ORTHOTICS AND PROSTHETICS
Built a dynamic pedorthic service line in a new clinic.
Wrote a three-year strategic plan for Columbia Hospital System to add a pedorthic service line to each of the wound centers in a 17 hospital system.
Hired and trained several practitioners to build a strong departmental team.
Served as a business consultant and clinical support person for the management of the overall wound care clinic.
Developed several successful outreach clinics.
Served as allied healthcare staff for Summit Medical Center.
Reason for leaving – I was recruited by Dr. Day to join his new center.
03/08/1983 TO 10/3/1995
Midland Orthotics and Pedorthics, LLC
Omaha, NE
PRESIDENT – CHAIR OF THE BOARD
Provided oversight for all business and development operations of the practice.
Established several outreach clinics in area hospitals and physician offices.
Developed a new wholesale orthotic fabrication business line resulting in a significant revenue increase.
Reason for leaving – sold my shares to pursue opportunities in Tennessee.
1/1/1977 TO 3/8/1983
Fremont, NE
I worked several jobs while going to school and starting a family including; Steakhouse assistant manager, grounds keeper, forklift driver, manufacturing machine operator, truck driver, and building maintenance.
EDUCATION
2008 TO 2011
Franklin University
Columbus, OH
BACHLOR OF SCIENCE – BUSINESS ADMINISTRATION
Graduated magna cum laude
Other higher education: Metropolitan Technical Community College, Midland University, University of Nebraska
CERTIFICATION
Certified Medical Practice Executive through Medical Group Management Association’s American College of Medical Practice Executives.
Adaptive Design
Lean Process Improvement/Continuous Learning Improvement Program
First Aid/Non-Violent Restraint Technique
James Osborn 402-***-****
Community Involvement
Plymouth Church, - Des Moines, IA – current member.
Family Promise volunteer – Des Moines - homeless family project.
Past member First United Methodist Church – Temple, TX.
US Sailing – member, currently hold three certifications in sailing.
Past member - Sail and Ski Yacht Club – Lake Travis, Austin TX.
Past President - Downtown Business Association - Fremont, NE
Past President – MAINSTREET Program – Fremont, NE
Past President: John C Fremont Days Board - Fremont, NE City-wide
Annual Festival. Named in the Top 100 Events in America.
Past member - Downtown Improvement District Board of Directors
Past Member and Diplomat – Fremont NE Area Chamber of Commerce
Past Member and officer – Kiwanis Club, Fremont NE Chapter.
Past Member – Toastmasters International, Fremont NE Chapter.
Past Co-Chair – United Way, Downtown Retail Fundraising.
Past Member - 1st Congregational UCC – Fremont, NE - Deacon, LOGOS
Mid-week Program Leader, Sunday School Teacher, Camp Counselor,
Mission Trip leader. Softball and Volleyball Teams – Member.
Past Member - St Andrews United Methodist - Omaha, NE - Youth Sunday
School Teacher, Camp Counselor.
Past Member - Bethlehem United Methodist - Franklin, TN - Youth Sunday
School Teacher. Member of Contemporary Worship Committee. Mission
Trip leader.
James Osborn 402-***-****
References
Valerie Boelman
Assistant Vice President, Process Improvement and Engineering
UnityPoint Health – Des Moines
1200 Pleasant Street
Des Moines, IA 50309
*******.*******@**********.***
Nathan Noble, DO
Blank Children’s Hospital Developmental Center Director
UnityPoint Health – Des Moines
1200 Pleasant Street
Des Moines, IA 50309
******.*****@**********.***
Robert Probe, MD
Chairperson - Scott & White Healthcare Board of Directors
2401 South 31st Street
Temple, TX 76508
******@******.**.***
Douglas Murdoch, DPM
Department of Surgery
Podiatry Resident Director
Scott & White Healthcare
2401 South 31st Street
Temple, TX 76508
********@******.**.***
Ronald Holder, MHA
Board Chair - MGMA
Vice President of Operations – Temple Region
Baylor Scott & White Healthcare
2401 South 31st Street
Temple, TX 76508
*******@******.**.***
Mardon Day, DPM
Owner, Nashville Family Foot Care, LLC
2400 Patterson Street # 123
Nashville, TN 37203-1540
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