Cedric Bailey

*** ******* ****** *.*.

Atlanta, GA 30317

ac23o1@r.postjobfree.com

404-***-****

Customer-oriented IT support professional seeking full-time employment. Demonstrated experience working with technology systems to ensure efficient business operations for existing and new technologies. Motivated and prepared to apply known skills and learn new skills to help my next employer succeed.

PROFESSIONAL EXPERIENCE

INSIGHT GLOBAL; Atlanta, GA

IT Specialist, October 2007 – September 2017

Performed Windows 7 migration and also supported group when migration completed

Analyzed information needs and provided business solutions using packaged software

Setup VPN on all field agents’ laptops and tested before deploying

Generated reports for management and staff using MS Office.

Setup and installed various mobile devices for clients (e.g., Android, Blackberry, etc.)

Performed network support tasks for WAN, LAN, and Remote Dial-In clients running various Microsoft Windows operating systems

Provided support for applications such as MS Exchange, Lotus Notes CCMAIL, Windows operating systems, and MS Office Suites.

CAPRICORN SYSTEMS; Atlanta, GA

Field Support Administrator, November 2004 – September 2007

Migrated enterprise users to new operating systems

Supported dial-up networking for remote connectivity

Configured VPN for other employees’ devices

Performed support function for field agents at remote locations

Responded to users’ requests for IBM/Microsoft/Linux courseware support worldwide; modified, tested and deployed IBM courseware & LMS instructional packages

Generated weekly reporting of outages, CRM issues, Lotus Notes related problems

OMIKRON SYSTEMS; Atlanta, GA

Lead Travel Specialist III, February 2004 – October 2004

Provided solution recommendations based on customer criteria

Performed Desktop and Senior Technician functions for travel team supporting migration of Wellpoint standard applications for various cities within US

Setup and monitored remote servers

Installed Altiris client and managed issues related to migration

Managed team of ten transition to new hardware and software platforms

CENTER FOR DISEASE CONTROL; Atlanta, GA

Lead PC Specialist, September 2003 – May 2004

Performed desktop support functions for internal CDC employees

Assisted in resetting and re-acquiring of TN3270 and Rumba sign-on and peripherals

Problem resolutions were implemented by running Norton Ghost for reimaged units, setup of proprietary applications to Microsoft Office Suite, Netware Zen works package

RELEVANT SKILLS

PROFESSIONAL

Strong motivation to succeed

Friendly and courteous

Prompt and timely

Customer-service orientation

NETWORK

Active Directory

Novell Network

NT Backup

RDP

RIS

Veritas Backup

Damonware

User Manager

JetDirect Administration

OPERATING SYSTEMS

Microsoft Windows operating systems

Novell Netware 4/5.x

APPLICATIONS

Microsoft Office Suite

SMS

Ghost 8.2

Altiris Client

Notes 6.5

Microsoft Exchange

Microsoft Visio

HARDWARE

Troubleshooting Dell desktops and laptops Hardware,

HP Printers and Plotters

IBM printers

Lexmark printers

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