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Customer Service Injection Molding

Location:
Lafayette, IN
Posted:
November 03, 2017

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Resume:

Michael V. Talbert

*** ********** *****

Lafayette, IN 47904

Mobile: 765-***-****

Email: ac2380@r.postjobfree.com

Career Objective: To use my education and experiences to assist a company with problem solving and process improvement.

Educational Background

Bachelor of Science, Purdue University-West Lafayette, August 2017

Major: Mechanical Engineering Technology

Classwork:

• CAD in the Enterprise: Included an 8-week Quadcopter Design Project, Learned Geometric Dimensioning and Tolerancing, Project Management, Design, Engineering Change Orders, Finite Element Analysis, CAD/3-D modeling software including Autodesk Inventor, Creo, and NX

• Senior Capstone Design: Worked with team for two semesters to design an infrared grid that produced a zero-touch/zero-force plane-of-detection and containment unit for use in animal studies. Helped design and fabricate the IR array and housing unit. Learned FMEA, Microsoft Project/Office. Reported to client regularly and had many presentations/discussions/Q&A

• Industrial Controls: Learned aspects of automation such as PLC’s, ladder logic and structured text

• Materials & Processes: Studied properties and material selection of metals, ceramics, and plastics Lab work contained welding, casting, plastic forming, injection molding and material testing

• Manufacturing Processes: Applied the essentials of CNC’s, G code, and metalworking in a lab

• Technical Writing: Learned project planning, document management, ethics, team writing

• Other Class’s: Electronic Systems, Machine Elements, Small Group Communication, Leadership Principles, Visual Programming, Monetary Analysis, Cultural Diversity, Physics, Statistics

Associate Degree in General Studies, Ivy Tech Community College-Lafayette,

Graduated May 2013

Work Experience:

Teleservices Direct, Lafayette IN

June 2011 – October 2012

Supervisor/Trainer/Quality Control: Duties included supervising 20+ employees on various telemarketing campaigns, training new employees, call screening, coaching employees to improve call quality, customer service, meeting a sales quota, adhering to federal and state guidelines, client relations, complaint resolution, and public speaking

Car Care, Greenwood IN

January 2007 – May 2010

Route Manager/Driver: Duties included training/supervising 2 employees on a mobile carwash unit, scheduling and billing customers, quality inspections and customer service Work Characteristics

• Excellent communicator

• Problem solver

• Flexible/Dedicated/Dependable

• Works well with diverse colleagues/teams

• Resilient/Works well under stress



Contact this candidate