Amanda Jarmon, PMP linkedin.com/in/amanda-jarmon-*1391112

ac22vo@r.postjobfree.com 850-***-**** Tallahassee, FL 32311

Project Manager

Senior Project Manager with more than 12 years leading and supporting the successful execution of large-scale projects in the government, healthcare, and private sectors. Certified Project Management Professional, well versed and practiced in all aspects of Project Management including Project Planning, Team building, requirements gathering, stakeholder and customer relations, SDLC (planning, analysis, designing, constructing, testing, quality assurance and implementing) and executive communications. First Point of Contact (POC) for contractual/administrative questions or difficulties that arise related to the contract and for the customer through which communications, work assignments, and technical direction flow between the Government and the Contractor. Plan, direct, and control the overall management and operational functions specified within the contract.

Additional Strengths and Competencies

Project Management -- Requirements Gathering Software Requirements Project Planning SDLC System Applications

Team Building Test Plan and Case Development Application Analysis, Design, Development, and Integration

Documentation Training Quality Assurance Executive Communications

Stakeholder Relations Cross-functional Leader Organizational Development Employee Supervision

Tools -- Business Process Models MS Project SharePoint Data Flow Diagrams System Process Models Traceability Matrix EDI MS Office Suite of Tools

Career History

Project Manager – Conduent/Xerox, Corporation (10/2013 – 09/2017)

Client -- Innovation Projects

Managed all operational aspects of multiple projects including scope, analysis, planning, the establishment of requirements, functional modeling, procedure development, development of functional architectures, creating and reviewing test cases and communicating project status to the stakeholders and senior team.

oManaged and implemented more than 5 Xerox Case Management and Xerox Simplification web based projects using MS Project, .NET Framework, TFS.

oSupported the business and technical team for the Xerox Simplification Tool and Xerox Case Management web based applications.

oGenerated and prepared performance and productivity reports and the Service Level Agreement for all departments, stakeholders, and senior team.

oRecommended and managed solutions for improving call center and case management processes for web-based projects, including continuous improvement initiatives.

Managed projects using SharePoint, MS Project, Visio and Excel for status and updates for all levels of leaderships.

Gathered, analyzed and compiled all inputs needed to satisfy weekly and monthly client reporting requirements.

oReviewed processing results, problem logs, and service requests with the internal client.

Directed the supervision of Maintenance and Implementation Developers and Business Analysts and served as the primary point of contact for more than 20 internal and external clients for production request/issues, project initiation, and problem escalation. Identified and analyzed problems, planned tasks, training, and solutions.

oProvided direction and guidance on activities and behavior, development, performance, and productivity issues for the maintenance support team (up to 7 developers).

oCreated the Standard Operating Procedures (SOP) for the Project Maintenance Team.

Sr. Operations/Project Manager – Xerox, Corporation (03/2008 – 10/2013)

Client – Department of Labor, Medical Bill Processing

Directed a customer-focused call center that serviced multiple programs.

oPerformed monthly departmental internal audits.

oManaged/monitored the Service Level Agreements for all departments as QA Manager

Managed small-scale projects (including planning, analysis, the establishment of requirements, functional modeling, procedure development, development of functional architectures) and other management and technical duties.

oLed the enrollment team that serviced multiple programs and the submitter community.

oIdentified requirements, scope analysis, and creating and reviewing test cases to determine system and operational impact.

Supervised activities and behavior, development, performance, and productivity issues for more than three teams.

oEDI Gateway Project, handled volume testing to ensure the system could handle the increased volume associated with accepting larger-size, HIPAA-compliant files. Performed quality assurance activities related to this volume testing.

Sr. Operations/IT Manager – Xerox, Corporation (03/2008 – 10/2013)

Key Achievements -- Medical Bill Processing Project

Recommended, initiated and managed solutions for improving auditing, financial, and statistical processes of Department of Labor (DOL) Medical Bill Processing project. DOL reviewing requirements, test cases and training.

oProvided quality oversight and continuous improvement initiatives.

oConducted formal and informal reviews of all operational and functional activities.

oSupervised the Quality Assurance support staff.

oInterfaced directly with DOL in matters relating to quality and continuous performance matters.

oHandled comprehensive monitoring of all critical areas of operations performance including reporting functionality (daily, weekly, monthly, semi-annual, etc.) and documentation (procedure review).

oMonitored and audited critical transactions and reports including the analysis of journal entries, statistical statements, and audit reports.

Passed internal and external audits at or above 96%, exceeding client expectations.

Information Management Manager Quality Assurance – ACS a Xerox Company (10/2004 – 03/2008)

Client – Florida Medicaid

Managed small-scale projects such as analysis, planning, the establishment of requirements, functional modeling, development of procedures, development of functional architectures, and other related management and technical duties. Maintained service level agreements for 5 Departments including the QA Department.

oServed as the primary point of contact with assigned internal and external clients for Customer Service Requests, planning, project initiation, and problem escalation.

oReviewed processing results, problem logs, and service requests with the internal client on a daily, weekly and monthly schedule.

Customer Care/Information Management Manager – ACS (2004)

Client – EDI Gateway

Managed a customer-focused call center and enrollment team that serviced multiple fiscal agents and the submitter community. Planned, and executed the call center and enrollment training plan.

oProvided problem tracking and project planning and interviewed candidates, hired staff, appraised performance, and handled the budget.

oProvided guidance on activities and behavior, development, performance, and productivity issues.

Identified and analyzed problems, planned tasks, and solutions.

Assisted managers in the performance of special assignments and projects.

Additional Experience

Information Manager – ACS, EDI Gateway

Business Analyst Manager – ACS, EDI Gateway

Consultant -- Metro Information Systems of Tallahassee and Systems Designs of Tallahassee

Systems Engineer – EDS, Florida Student Loans and CAS-B Account

Education, Professional Development & Certifications

BS, Business Administration (graduated), Florida Agricultural and Mechanical University, Tallahassee, FL

EDS SED Program -- Phase I, Flint, Michigan; Phase II, Southfield, Michigan; Phase III, Troy, Michigan

Project Management Professional (PMP #273666), Project Management Institute Six Sigma Green Belt Certified

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