Customer Service Microsoft Office

Summary of Qualifications: Mason is an experienced and energetic manager, adept at analyzing and forecasting business needs, leading to improved performance. Major strengths are analytical problem solving, research, and workflow production and customer service. A valued team member, he has been repeatedly recognized for his outstanding contributions through promotions and leadership opportunities. He thrives on ensuring optimal business outcomes.

Education

University of Louisville Louisville, KY

Bachelor of Science in Mathematics, December 2015

Concentration in Actuarial Science

Relevant Coursework: Corporate Finance, Investments, International Finance, Financial Markets and Institutions. Calculus I-III, Linear Algebra, Discrete Mathematics, Differential Equations, Introduction to Analysis, Statistical Analysis, Probability, Statistics, and Foundations of Actuarial Analysis. Principals of Financial and Managerial Accounting. Introduction to Computer Information Systems.

Recent Experience

Joe’s Crab Shack Louisville, KY 2013 – Present

Manager

Ensure the success of a $4.5M nationally franchised restaurant

oReconcile inventory and transactions

oPerform daily cash audits and cash flows anywhere from $10,000 to $100,000

oForecast sales and labor on daily, weekly, and monthly platforms

oAnalyze weekly product inventory to help maintain quality and profitability

oControl operational costs and identify ways to cut waste within the restaurant

oReconcile invoices daily and weekly

oTrain new and existing employees on proper practices and customer service procedures

oAnalyze daily volumes to schedule employees while balancing sales and labor objectives

oMake operation recommendations to store leadership to boost sales in all areas of the restaurant

oObserve variances in inventory and transactions, while communicating opportunities for improvement

Shift Leader/Server

Supervised other servers, while meeting the needs of my customers, ensuring optimal customer experience

Delegated shift work among servers to distribute workload throughout the floor

Assisted managers with scheduling and labor demands, resulting in more efficient shifts and decreased labor costs

Total Quality Logistics Louisville, KY

Logistics Executive (Temporary Position)

Developed leads with potential clients for daily calls

Analyzed both personal and broker accounts to assist with daily, weekly and monthly logistics

Performed troubleshooting between drivers and clients with load issues

Booked trucks and pricing loads by analyzing market trends for individual areas within North America

Related Skills and Training

Crunchtime and Shiftnotes

Microsoft Office Word, Access, Excel (pivot tables, vlookups, financial functions), and PowerPoint,

Projects in college analyzing stock market trends, international money exchange market, and investment strategies.

Leadership Experience

Phi Kappa Tau Leadership Academy Oregonia, OH June 2013

Networked with national and local chapter leaders

Received training/education for effective leadership, e.g. delegation, time management and accountability

Contact this candidate