Customer Service Medical

***** ** ****** ******

Portland, Oregon *****

********@****.***

OBJECTIVE

To obtain a challenging and increasingly responsible position where I can apply my 10+ years of dental office experience. I am currently enrolled at Strayer University to obtain my Bachelors degree in Business Mangement.

SKILLS & ABILITIES

AxiUm Billing High Volume, Multi-Line Phones

Epic Patient Scheduling Counseling/Coaching Employees

Union Steward Insurance Verification Patient Referrals

Leadership

EXPERIENCE

PATIENT ACCESS SERVICE RESOURCE SPECIALIST, Pediatric Dentistry, School of Dentistry, OHSU

September 2007 – Presently employed

•Coordinate and schedule patients for general anesthesia at Doernbecher Children’s Hospital

•Provide high quality customer service to both external and internal

•Gather and verify patient information including demographics, insurance coverage and financial status

•Confirm patient eligibility for health care coverage and clarify any managed care arrangements

•Obtain authorization for clinical care, procedures, and laboratory studies

•Enter all information into OHSU database or in medical record when necessary

•Schedule new patient appointments; obtain prior medical records and studies if appropriate

•Arrange stretchers, wheelchairs and interpreters when necessary and accommodate special needs whenever possible

•Mail patient information packets

•Provide personal reminders regarding patient appointments and prepares medical records before scheduled appointments

•Triage phone calls

OFFICE SPECIALIST, Patient Reception Center, School of Dentistry, OHSU

June 2005 – September 2007

•Answered multi-line phone calls

•Scheduled appointments for general screening patients, urgent care, and Oral and Maxillofacial Surgery

•Schedule interpreters

•Checked in and out patient charts

•Filed charts

•Sent out patient appointment reminders

•Paged students when necessary

PATIENT ACCESS SERVICE SPECIALIST, Oral and Maxillofacial Surgery, School of Dentistry, OHSU

February 2002 – October 2003

•Scheduled patients for general anesthesia and IV sedation in clinic

•Gathered and verified patient information including demographics, insurance coverage and financial status

•Pulled, filed, and made charts

•Triage phone calls

•Confirmed patient eligibility for health care coverage and clarified any managed care arrangements

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