Customer Service Real Estate

GLORIA H. WILLIAMS

*** ***** ****** *** ***, New York, NY 10037/917-***-**** /******.**********@*****.***

SUMMARY:

Highly enthusiastic customer service professional with 20 years of client interface experience, including 6 years of call center experience versed in customer support in high call volume environments. Very motivated to maintain customer satisfaction and contribute to company success. Also superior in computer skills and telephone etiquette.

A seasoned real estate professional with 7 years of broad experience working with rental apartments in the Greater Manhattan area.

EXPERIENCE:

Real Estate Agent August 2012 – August 2017

LARA GROUP INC. Manhattan, NY

Counseled/assisted clients with rental of residential/furnished/short term apartments in NYC.

Generated lists of properties that were compatible with clients' needs and financial resources.

Maintained high referral rates and exceptional feedback from previous clients.

Educated clients on the current real estate market and answered any questions they had.

Acted as a listing agent for brokers and landlords.

Processed contract documents, including applications, lease agreements, and commission statements.

Actively follow-up with rental/sales prospects and hot leads.

Created and maintained a large client base by meeting needs and providing exceptional customer service.

Assisted well known companies with corporate relocation services (OCBC, Michael Kors, Freemantle Media, United Nations, etc).

Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.

Customer Service/Call Center October 2006 – Jun 2008

LUGGAGE FREE Manhattan, NY

Arranged and assisted clients with luggage shipment orders to many domestic and international destinations. Made copies, sent faxes and handled all incoming and outgoing correspondence.

Made sure all orders were processed and scheduled for pick up with appointed courier.

Up-sell and promoted services, input data, and provide price quotes via email or phone.

Received and screened a high volume of internal and external communications, including email and mail.

EDUCATION:

Mount Ida College Newton, MA

Major-- Media Arts/Communications, Sept of 1996-May of 1998

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