Helpdesk Analyst Tier 2
Resume:
Jeffey Coriano
New York, New York, 10038
*********@*****.***
Summary
Education
Employment History
My excellent interpersonal skills in conjunction with my love for Information Technology have allowed me to excel in this field and has granted me the determination to continue to grow in my career. The 6 years of experiencee in Information Technology Administration, training,documentation, front and desk top support,mobile phone support on multiple operating system platforms i.e IOS, Android and Windows phone and mass software implementation and testing will make me an asset to your organization. Murry Bergtraum High School for Business
Careers
High School
New York, New York
Graduated June 2006
New York City College of Technology
Computer Systems
Deferred May 2009
Comptia A+
Certification
New York, New York
Deferred May 2011
Second tier helpdesk support for a manage long term health care non-profit organization.
(Approximately 450 Staff members)
1. Escalated front end desktop support and network support tickets 2. Active directory administration
3. Microsoft Exchange administration
4. Shoretel phone system administration
5. Citrix Xen App support and administration
6. New staff orientation training (monthly)
7. Staff training documentation
8. Verizon phone service administration
9. Mobile phone support (iOS, Android, Windows Phone, Blackberry) 10. Project management
11. Process and Procedure documentation (standardization) Independence Care System
Helpdesk Analyst Tier 1/2
New York, New York
March 2011 - April 2017
Professional Skills
References
12. Intern & level one technician training as well as supervision 13. Research and testing new software solutions
14. Physical installation of servers
15. Printer support (front end as well as implementation of network printers and support) 16. Remote Support Experience
17. Mass software implimentation (Windows XP, Window 7, Windows 8.1, Windows 10) 18. Vice President of the Staff Council (Staff Representative Organization) Active Directory: Advanced
Citrix XenApp 6.5: Advanced
Microsoft Exchange 2013: Advanced
RSA: Advanced
Shoretel: Advanced
VSphere Vcenter 6.0: Advanced
Axway Mailgate: Advanced
Bomgar (Remote Support Software) : Advanced
Symantec End Point Protection: Advanced
Sage HRMS 2016: Advanced
Skype for Business 2016:: Expert
SQL 2912 : Intermediate
Care Compass : Expert
Proof Point (3rd party mail filter): Expert
Microsoft MDT: Advanced
Documentation : Advanced
Creation of Processes and Procedures: Advanced
Microsoft Windows (XP, Vista, 7, 8.1, 10): Expert
Network Printers: Expert
Microsoft Office 2003-2016 : Expert
Symantec Encryption : Advanced
Apple Mac OS X:: Advanced
Microsoft Windows Server 2003-2013: Advanced
Apple iOS: Expert
Android OS : Expert
Windows Phone OS: Expert
Blackberry OS : Expert
Regina Estela
Chief Operating Officer
******.******@*****.***
Independence Care System
257 Park Avenue South.
2nd Floor
Nicholas Passando
Network Administrator
Independence Care System
257 Park Avenue South.
2nd Floor
********.********@*****.***
Loreen Loonie
Senior Vice President of Communications
******.******@*****.***
Independence Care System
25 Elm Place
5th Floor
Marilyn Saviola
Senior Vice President of Women's Health Program / Advocacy
Marilyn Saviola
Independence Care System
25 Elm Place
5th floor
Harry Bonsu
Senior Vice President of Administration & Member Services
*****.*****@*****.***
Independence Care System
257 Park Avenue South.
2nd Floor
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