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Customer Service Manager

Location:
Decatur, GA, 30030
Posted:
October 30, 2017

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Resume:

Andrea L. Williams

470-***-****

ac21ki@r.postjobfree.com

Professional Profile: Ambitious, high energy, self-motivated professional with over 10 years of proven and dedicated product branding, marketing, and management experience. Skills

Exceptional product brand development and

product life cycle maintenance

Team management and leadership abilities

Brilliant customer service and interpersonal

skills

Diligent coordination and collaboration with

diverse fashion, music and production teams

Strong verbal/written communication skills

Quality and inventory control

Budget management and development

Effective time management, analytical and

problem solving abilities

Proficient in Microsoft Suite, Adobe,

Illustrator, End Design, Photoshop

Experience

CURRENT

Executive Vice President / Nine Lives Records, Atlanta, GA Provides day to day management, oversight, and coordination of talents’ schedules, brand development, and career growth and stability; Manage and moderate social media content and presence; Engage new and potential talent and business partnerships; Prepare media presentations and conduct strategic brand and artist focused meetings; Enhance brand image and effective market presence within the industry.

NOVEMBER 2015 – JULY 2017

Product Manager / Vans, Atlanta, GA

Increased Vans product awareness in the US Southeast Region; Enhanced consumer-brand experience with exceptional team management and customer service; Spearheaded social media engagement and impressions; Effective leadership abilities with 10+ team members that increased store sales and improved loss prevention strategies; Planned and led weekly goal projection meetings for store team MARCH 2005 – 2014

Product Manager / DTLR, Atlanta, GA

Increased sales volume of business by 40% by following up on lead, cold calling and networking; Prospected to obtain new accounts while maintaining relationships with existing accounts; Prepared income statements and balance sheets and projected cash flow; Developed and implemented comprehensive salesperson training programs; Reviewed sales and activity reports to measure productivity and meet company performance targets; Hired and trained a staff of 16 employees; Trained, coached and mentored staff to ensure smooth adoption of new programs; Balanced monthly general ledger accounts to accurately record cost and month end accruals; Posted receipts to appropriate general ledger accounts; Successfully implemented new technology and process automations to encourage continuous improvement.

2

Education

Business Administration/Marketing / Clayton University References

Mike Smoak, DTLR Southern Marketing Lead, 770-***-**** Doug Evans, CEO-317 Network, Nine Lives Records, 404-***-**** Kendra Witherspoon, Owner/Operator, MindSet Management LLC, 334-***-**** Sadie Dominick, Vice President Director of Accounts-317 Network, 404-***-****



Contact this candidate