SUMMARY

Jon is an experienced Software Quality Assurance / Test Engineering professional with 20+ years under his belt.

He loves what he does and strives for methods that help in his ability to provide accurate results and analyses giving product stake holders confidence in the state of a given a project.

Communication is key with Jon. Everything he does supports that. Jon is proficient at report production and presentation of analysis regarding defect trends and other information that provides team insight towards improving development processes and project achievement.

Test automation as taught in the SAFe agile methods Jon has learned is a useful tool in this regard. But not the only one. Jon has helped develop test automation frameworks most recently using Selenium/Selenium Web Driver, Cucumber/Maven, and Jasmine/JavaScript.

Jon feels that automated software testing can increase the depth and scope of tests to help improve software quality. Therefore, lengthy tests that are often avoided during manual testing can be run unattended. An added benefit if designed correctly, automated tests can even be run on multiple computers with different configurations.

However, once automation has been run and analyzed, testing doesn’t stop there. In fact, for Jon that means it’s only really begun. Exploratory testing is primarily Jon’s key to success because automation although necessary cannot predict, suggest or refine testing efforts.

In summary, Jon is looking for a role where he can concentrate his innovative style of thinking and agile testing efforts as a valued member of a progressive software development team.

TECHNICAL PROFICIENCIES

Languages/Platforms

SQL

.NET Technologies

C#

ASP .NET

C++

MVC

XML

HTML

DHTML

Java, JavaBeans, NetBeans

Javascript

Applitools

PhantomJS

Protractor

Jasmine

Gherkin

Cucumber

Node

Python

VBScript

C-based TSL Script (WinRunner)

PowerShell and PowerCLI

Selenium and Web Driver

XML Web Services (WCF, REST, etc.)

Crestron SIMPL (AV device control)

VMware vSphere – ESXi Server administration and vCenter (certified)

Linux (RedHat)

Bash and sh scripting

Microsoft System Center (SCCM)

IBM Websphere/PureApp

Tools

Bounds Checker

WinDbg

Perforce

Subversion (SVN)

Atlassian (Confluence, JIRA, Bamboo, Crucible, etc.)

Git and GitLab

Spring Tool Suite

RSS

VBA

QuickTest Pro/UFT (Unified Functional Testing)

Fiddler

Nagios

Splunk

WireShark

VMware vCenter

VMware Workstation

Microsoft Virtual PC

Microsoft Hyper-V

WCF Config Editor

Eclipse

Maven

Jenkins

PuTTY

Visual Studio Team System (VSTS)

Visual Studio Team Foundation Server (TFS) 2008 & 2010

BMC Remedy

HP ALM

WinRunner

LoadRunner

QuickTest Pro (QTP

Compuware TestPartner

QALoad

XMLSpy

Soap Sonar

SoapUI

Kafka

JMX Console

JetBrains IntelliJ IDEA and WebStorm

Cucumber & Gherkin

DbVisualizer

MS SQL

Sitecore

Misc

Black/White/Clear Box Testing

Test Framework Design and Architecture

Database modeling using Erwin

SharePoint Services and SharePoint 365

SAN / NAS storage

Microsoft Windows Server 2003 and 2012 administration

Network trust management

Unified Modeling Language (UML)

Use Case Design and Development

Agile and Scrum (certified Scrum Master through Agile Alliance)

PROFESSIONAL EXPERIENCE

Expeditors International 10/2016 – 9/2017

QA Engineer III

• Helped to establish and promote agile working team processes via the SAFe methodology and practices for both Development and QA for a shipping migration project (from Cobol to Java and Windows).

• Worked alongside team SDETs to develop test automation platforms (Java – via Cucumber and Java glue support scripts based on DOM), and Selenium Grid/Web Driver to support active and regression testing, both for system component (web services, etc.) and integration.

• Used JMX Console (beans) to execute configuration and data changes in QA environments as needed.

• Wrote and executed SQL queries to verify endpoint data and extract test data.

• Develop procedural documentation (SOPs) where needed (SharePoint wiki).

• Established and maintained all QA approval processes in-step with Change Management Board procedures.

• Assisted other SDETs in the development of a plugin for VSTS that facilitates the extraction of Cucumber feature files to actual test cases that can reside in VSTS for increased transparency and cataloging of automation test suites.

• Integrated Cucumber feature files (Selenium WebDriver API) on a continuous integration basis using Jenkins for nightly batch runs. Routinely executed Jenkins jobs for automated regression testing, generating test data, and reporting for QA approval statuses.

• Implemented Maven build tools to manage test framework dependency jar files.

• Researched and developed proof of concepts for new tools for development and testing, including Jasmine. Settled on development of Cucumber-based automation for better transparency for project stake holders.

Summary of tools/environments used:

JetBrains IDEA, Git and GitLab, Cucumber, Selenium/Web Driver, Jenkins, Maven, Java, JavaBeans, JMX Console, Spring Tool Suite (STS), VSTS, MS Office including Word, Excel, Lync and Skype for Business.

Liberty Mutual Insurance/Safeco, Seattle, WA 12/2013 – 9/2016

Senior Test Engineer Lead

As a Test Engineer Lead, established waterfall and agile working processes and practices for both Development and QA in the Commercial Lines SBU among distributed teams nationwide.

Onboarded, trained and managed offshore project resources to meet project workload needs.

Became subject-matter expert (SME) for the overall Safeco eCLIQ multi-tiered application used by insurance underwriters and agents.

Participated in the development of test automation platforms using Java, JavaScript, Jasmine, Java – via Cucumber and Java glue support scripts based on DOM, and Selenium Grid/Web Driver, HP ALM, etc. to support active and regression testing, both for system component (web services, etc.) and integration for web migration projects.

Developed procedural documentation SOPs where needed (Confluence wiki).

Developed web service and endpoint automation testing using SoapUI.

Developed testing procedures for ETL (Extract, Transform, and Load), including running ETL jobs, monitoring job run, SQL script execution, defect logging, defect retesting and regression testing. Evaluated and used Informatica tools for data validation.

Researched and developed proof of concept test automation for Web and DOM-based projects. Settled on Jasmine due to TypeScript failures with Cucumber.

Summary of tools/environments used:

HP ALM, Clarity, BMC Remedy, Eclipse, Java and JavaScript, JavaBeans, NetBeans, Informatica Marketplace, Atlassian (Confluence, JIRA, Bamboo, Crucible, etc.), PhantomJS, Jasmine, Gherkin, Cucumber, SoapUI, Git, Node(JS), Selenium/Web Driver, Spring Tool Suite (STS), Telerik Fiddler, XMind, MS Office 2013 including Word, Excel, Lync and Skype for Business.

Colliers International, Seattle, WA 04/2013 – 12/2013

Senior Quality Assurance Lead

Lead the design and build out of Colliers global test lab environment and virtual machine network architecture with specific trust relationships with corporate TCP/IP network.

Build and lead offshore team to support global application testing efforts.

Responsible for day-to-day application testing of Colliers.com and internal support applications for commercial real estate and brokerage.

As the QA Lead, establish SDLC working processes and practices for both Development and QA.

Summary of tools/environments used:

VMware ESXi Server, vSphere/vCenter, VMware Workstation, Microsoft Hyper-V and Management Console, Windows OS (server 2003/2008/2012, XP, Windows components including IIS/SMTP, Microsoft Visual Studio, Microsoft Test Manager, PowerShell, .NET technologies, C# and Coded UI, ASP .NET, .NET v.1.0, SQL, VBS, XML, SAN/NAS with/Fiber Channel, Service Now, Telerik Fiddler and Test Studio.

Visa / CyberSource, Belleuve, WA 03/2011 – 04/2013

Senior Staff QA Engineer & Analyst / Test Lab Engineering Lead

Lead the design and management of Visa’s only test lab environment and virtual machine network architecture at CyberSource from existing infrastructure in Seattle and Denver (integrated with hardware test network but with specific trust relationships with corporate TCP/IP network.

This supports more than 40 QA lane teams across CyberSource and Visa.

Lead documentation of complex procedures for both Windows and Linux automated with scripting, automated BVT procedures for environment verification (prior to hand-off to QA lane teams), Test Lab engineering best practices with emphasis on early defect detection and ROI, Test Design Specification (TDS) and conceptual authoring of test framework and test harnesses using C#, VBS. XML and Microsoft Visual Studio 2010 Ultimate.

Also responsible for the design, implementation and certification for future vendor and corporate partner implementations, including VMware virtualization and migration to vBlock, Service Mesh, Qualys and Microsoft MSCOM and SCCM.

Summary of tools/environments used:

VMware ESXi Server (certification obtained and local VMUG leader/delegate) running RedHat Linux and Windows servers, vSphere/vCenter, VMware Workstation, Linux Bash, Windows OS (server 2003/2008/ XP, Windows components including IIS/SMTP, Microsoft Visual Studio, PowerShell, .NET technologies, C#, ASP .NET, .NET v.1.0, VBS, XML, SAN/NAS with/Fiber Channel, AccuRev, Rally (agile requirements management), Fitnesse, Selenium, and test ROI methodologies.

SOGETI USA LLC – Bellevue, WA 02/2009 – 03/2011

Sr. Test Management and Managed Testing Practice Lead

ClearWire, Kirkland, WA 07/2010 – 03/2011

Sr. Test Management (Consultant with Sogeti)

Lead the eCommerce testing and test development for CLEAR.COM, including Omniture Search Engine Optimization (SEO) tagging and web analytic testing for customer tracking and Business Intelligence (BI) reporting.

Overall web site functionality testing and content verification, Google Maps implementation and CLEAR coverage prequalification testing, BOSS backend and PHP test case development using Selenium IDE and Selenese methods – all in a SCRUM-based, agile environment.

Capgemini / General Motors, Detroit, MI 06/2010 – 07/2010

Sr. Test Management (Consultant with Sogeti)

Lead CMMi-based assessment of Capgemini projects at General Motors to determine “as-is” state of test process and maturity for the purpose of understanding the current organization and making key recommendation for testing and test process improvement as required by the GM client.

The “to-be” state for that is determined through a series of interviews with both on-shore and off-shore project management and testing resources over the course of a few weeks, culminating in deliverables including presentations of next-step recommendations that could also involve Sogeti’s expertise in the Managed Testing Practice (MTP), and coordination of managed testing services Sogeti can provide to improve Capgemini’s standing with GM in the testing area.

Bill and Melinda Gates Foundation, Seattle, WA 01/2010 – 03/2011

Sr. Test Management (Consultant with Sogeti)

Developed end-to-end testing and detailed documentation of all audio-visual systems used throughout the foundation using Crestron programming and technologies (SIMPL AV device control software) throughout building and conference room construction phases. Setup and maintained all bug tracking systems.

Starbucks Coffee Company, Seattle, WA 03/2009 – 12/2009

Sr. Test Management (Consultant with Sogeti)

Authored and maintained master test plans, development and implementation of automated web test frameworks and test architecture for testing eCommerce web services and frontend UI, testing Microsoft Commerce Server, PinPoint, and ValuePoint integration (for credit and Starbucks card processing), configuration management of code deployed to internal and external servers, and administration of work item and bug tracking in TFS.

Microsoft, Redmond, WA 02/2007 – 01/2009

Software Design Engineer in Test (Consultant with SolutionsIQ)

Test lead on a large project called CLP (Customer License Position) which is an internal Microsoft product that calculates and outputs up-to-date licensing and product entitlement information for Microsoft external customers.

Objective is to ensure complete system end-to-end (WinClient, Web Services, SQL database) functionality using SQL queries, test harnesses and performance tools for all monthly data drops and new releases.

Consistently recognized by MSIT – BGCOE and SolutionsIQ as an outstanding lead and contributor for the successful deployment of multiple projects and champion of internal department processes including scorecard metric gather and reporting critical to BGCOE’s organizational standing within Microsoft.

Corbis Corporation, Seattle, WA 11/2006 – 02/2007

Onshore TEST Engineering Manager / Lead (Consultant with Kanbay)

Responsible for building and managing a team of 9 offshore (Chennai, India) test engineers for testing Corbis’ ERP (Enterprise Resource Planning) conversion from the current JD Edwards OneWorld and Microsoft’s Axapta system to Microsoft’s Dynamics suite which includes AX 4.1.

Researched all Corbis company processes and procedures around the ordering and billing capability of their current eCommerce distribution (ERP) system, discover process flow faults and limitations, and create acceptance testing procedures for component and end-to-end data verification.

Further objectives included the development of acceptance and verification testing for proposed new billing and accounts receivable functionality in conjunction with new Microsoft Dynamics suite deployments.

Nervana Inc., Bellevue, WA 02/2006 – 11/2006

Software QA Manager

Developed and implemented system test and certification procedures for Nervana Librarian Nervana’s flagship product (built using Windows Explorer Shell Extensions) for scientific and patent knowledge discovery & advanced Internet search using extensive backend ontologies and taxonomies to increase search result precision (semantic search).

Project-managed, tested and certified the development of data connectors and other web services to facilitate RSS data feeds for server-side search & discovery systems using MS SQL 2005, Oracle, and Lotus Notes. Using Microsoft Visual Studio, Windows Shell Extensions, MS SQL, MS SQL Server 2005, .NET Technologies including C# and ASP .NET, IIS, Windows Server 2003, Windows XP, Windows Explorer Shell Extensions, Symantec Ghost, BoundsChecker, WinDbg, MSI, Perforce, ASP .NET, C#, XML, RSS and VBA.

Excell Data, Bellevue, WA 08/2005 – 02/2006

TEST Engineering Project Lead (Consultant)

Successfully built-out Excell/CompuCom’s Application Services Division test labs with multiple Windows clients (installed with different, representative OS configurations) that could be re-imaged cleanly and ready for test passes prior to new code drops.

Using VMware GSW Server, VMware Workstation, Visual Studio, .NET, C#, ASP .NET, VBA, Mercury Interactive TestDirector, WinRunner, and LoadRunner; Compuware TestPartner and QALoad with CriticalLogic’s TMX (for rapid test automation re-engineering and test case traceability).

Ciber Inc, Bellevue, WA 02/2005 – 08/2005

Software QA Manager (Consultant)

Acting SQA Manager (senior consultant) responsible for build-out of SQA and Test Engineering teams for the Port of Seattle IT/Systems Delivery group which was overseeing the development and sustainment of over 30 IT projects and internal tools in place at the Port.

T-Mobile USA, Bellevue, WA 2005

Senior QA Analyst (Consultant - Independent)

Provided expert QA analysis and design of internal testing procedures for the UNIX-based Sampson project, which is part of T-Mobile’s backend infrastructure for customer care and accounts.

Testing focused mainly on phone number portability initiative and verification of new data structures to support phone number account transitions.

Automated simple verification for UNIX using Bash, Bourne, and C Shell command structures for script creation. Used Toad for backend SQL query, testing and verification.

Rapidigm Inc., Olympia, WA 2004 - 2005

Quality Assurance Lead (Consultant)

Facilitated the State of Washington Department of Labor and Industry’s BPM-based claims tracking and reporting system testing for FileNet’s Content Services product rollout implemented at a department level.

Wrote, coordinated and implemented all test process and validation suites.

Captaris Inc., Bellevue, WA 2003 - 2004

Software TEST Engineer

Lead the design and successful build out and management of test lab and virtual machine network architecture from scratch (integrated with hardware test network but with specific trust relationships with corporate TCP/IP network), installation of SAN/NAS-technology based servers using Fiber Channel (Linux-based VMware kernel), lab test case design, automated BVT procedures, QA best practices with emphasis on early defect detection and ROI, Test Design Specification (TDS) and conceptual authoring of test framework and test harnesses using C#, XML and Microsoft Visual Studio for .NET 2003.

Also responsible for the design, implementation and certification for future vendor and corporate partner implementations.

Summary of tools/environments used:

VMware ESX Server (certification obtained), VMware Workstation, VMware GSX Server, Windows Server 2003, IIS, SAN/NAS with/Fiber Channel, Microsoft Visual Studio, .NET technologies, C#, ASP .NET, .NET v.1.0, VBA, XML, Perforce, Btrieve, Telelogic DOORS (requirements management), Mercury Interactive QuickTest Pro and test ROI methodologies.

Microsoft, Redmond, WA 2002 - 2003

Software Test Operations Lead (Consultant with Volt)

Lead documentation efforts within MSN’s Server Operations server and network structure to identify network and server topologies, and wrote procedures for day-to-day server operations including security renewal methods, for example, managing server certificates via the Microsoft Management Console.

Conducted limited testing on server structures to identify load and performance characteristics for MSN Server Operations.

Summary of tools/environments used:

Microsoft Management Console, Symantec Ghost (with a custom-coded Ghost console for bulk server operations), XML, VB.NET, VBA, MS Product Studio, MS Tactics, Microsoft Office.

Tyco International, Redmond, WA 2001 - 2002

Corporate QA Manager

Objective was to create a Quality Assurance team from scratch and lead the NuTorque division of Tyco to the adoption of ISO 9001 standards (for ISO registration as required by Tyco).

NuTorque is a company in Redmond that designs and manufactures electric and pneumatic servo actuators for large valve controls deployed on ocean-going vessels. Direct responsibilities included acceptance testing of supplies and materials, including quality assurance of bronze castings and assembly hardware.

Customized and implemented first ERP system (DBA Manufacturing) for inventory control and BOM (Bill of Materials) handling. Wrote test cases and scripts for ongoing changes and acceptance.

Implemented (via FlowVision Consulting who provided all training) to manage new Kanban methodology and new compliance controls as required prior to Tyco purchase of the company.

Wrote and maintained company Quality Assurance manual as required by Tyco as per ISO standards.

Became certified as an ISO Quality Manager as required by Tyco.

Vulcan Inc., Seattle, WA 1998 - 2001

Corporate QA and Certification Manager

Directed all company quality engineering initiatives, created, staffed and managed all software quality assurance teams (Component Test and System Test), and managed the development of all test architecture and automation activity.

Authored and established quality engineering methodologies for both software and hardware-integrated products complete with defect tracking and resolution procedures using MKS TrackIntegrity and Soffront TrackWeb.

Developed acceptance criteria regarding software and hardware deployed worldwide and managed all baseline technology configurations.

EDUCATION

University of Washington, Bachelor of Arts, English Composition 1984

Certified Quality Manager (CQM) certificate obtained in 2001 through the American Society for Quality (ASQ)

CAPM certification through the Project Management Institute (PMI)

VMware ESX and GSX Server Administration certificate obtained through VMware in 2005; vSphere and vCenter certified in 2012

Six Sigma Green Belt certification through Sogeti

Scrum Master certification through Agile Alliance (via SolutionsIQ)

Compuware TestPartner & QALoad (with CriticalLogic’s TMX). Certificates obtained in 2006

TMap (software test methodology) certification through Sogeti

ACF and MDOP certification through Microsoft

Effectiveness Institute’s Performance Management certificate obtained in 1999 for Vulcan (team & management training)

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