Customer Service Sales

Sales Representative

Areas of Focus: Sales Operations and Territory Management

Qualifications Profile

Results-driven, performance-focused, and goal-oriented professional, with extensive background in sales operations management, marketing, account administration, and staff recruitment. Known as decisive and experienced sales advisor, expert at promoting products by delivering informative presentations, while securing relationships for long-term business retention. Armed with excellent critical problem-solving skills in formulating customized solutions and executing process improvements to consistently achieve client goals and organizational objectives. Recognized for demonstrating strong work ethic; providing first-rate customer service; and working effectively with individuals at different levels of the organization.

Summary of Relevant Experience

Sales Administration and Account Management

Assumed full accountability in selling employment publication advertisement and job fairs to prospective clients

Drove sales and promotion of digital and management document solutions to existing client base and prospective clients

Took charge of identifying new and prospective clients

Acted as key liaison between external customers and internal operations

Handled the development of innovative sales and marketing materials

Provided expert oversight to 25 associates in managing over 22 accounts, which involved site-management-only accounts and fleet management accounts

Served as lead associate, in charge of overseeing associate activities with the same assigned accounts

Directed all aspects of account operations, which included, billing, customer satisfaction, and profit and loss (P&L), while coordinating with technicians and shippers in performing key functions, such as business expansion, recruitment, and associate training facilitation

Promoted and sold short term rentals of digital equipment and management services for different conventions and special events in San Francisco

Customer Service and Operations Management

Spearheaded and motivated a team of store associates to guarantee the delivery of outstanding customer service and experience

Applied problem-solving skills in analyzing and identifying operational risks to ensure and maximize positive results

Addressed customer complaints by providing accurate and effective solution to all customer complaints

Delivered fast and reliable services to all customer accounts by resolving complex problems and waste issues

Ensured the maintenance of equipment and completion of accurate and timely reports and logs

Administered the conversion and verification of 8,000 files from an alphabetical system to a numerical

Training and Development

Planned and facilitated leadership and profit margin accountability enhancement training to all associates

Obtained extensive training regarding personal finances, estate and retirement plans, and various selling techniques

Human Resource Management

Managed the sourcing and recruitment of potential candidates for poll worker positions within the county

Coordinated all facets of recruitment process for various positions, which involved job posting, sourcing and screening, interviews, training, preliminary evaluations, and application processing

Participated in different recruitment events, job fairs, colleges, high schools, and community events

Focused on increasing candidate flow by generating and formulating solutions to pique the attention of high-quality candidates

Growth Development and Impact

Promoted and implemented an incremental document solutions that brought over $56K increase in monthly revenue

Garnered recognition from CAM Club as the top performer among managers in the Western Region for generating year-end results of 100% employee motivation and satisfaction, 9.7% customer satisfaction, and 8.5% revenue growth

Earned the Xerox Business Services Eagle Club Best of the West Awards for demonstrating exemplary performance as sales representative and for delivering a four-year renewal contract with Westin St. Francis Hotel in San Francisco, California

Led the successful market sales of complex services for American Medical Association Conference in November 2001

Played a significant role in the successful employment of over 600 poll workers per election year that staffed 120 precincts in Alameda County for the 2012 Presidential Elections and 2016 Presidential Elections

Work History

Alameda County Registrar of Voters § Oakland, CA

Area Coordinator 2012–2016

Konica Minolta Business Solutions, USA, Inc. § Alameda, CA

Account Executive 2010–2011

Consulate General of Italy § San Francisco, CA

Administrative Assistant (Temporary Position) 2009–2010

Walgreen's Corporation § Oakland, CA

Assistant Manager 2006–2007

Trader Publishing Company § San Leandro, CA

Recruitment Consultant 2005–2006

Ricoh Business Systems § San Francisco, CA

Account Executive

Consulate General of Italy § San Francisco, CA

Customer Service Representative Receptionist (Temporary Position)

New York Life Insurance § Fremont, CA

Life Agent

Xerox Corporation § San Francisco, CA

Client Support Representative

Customer Account Manager

Account Associate

United States Navy §Norfolk, VA

Honorable Discharge

Education

Bachelor of Science in Business Administration GPA: 3.70

University of Phoenix, San Francisco, CA

Professional Development

Training

Sales Training Certification, Ricoh University

Customer Account Managers Leadership Camp Certification, Scottsdale, AZ

Leadership through Quality Training Certification, San Francisco, CA

Advanced Customer Training Certification, Xerox International Training Center

Western Region Customer Support Representative Training

Managing People and Processes-Fundamentals of HR Management, Xerox International Training Center

License

State of California, Life and Health Agent License

Activities

Volunteer, Saint Louis Food Pantries, Third Baptist Church.

Technical Skills

Microsoft Office Suite Alameda County Proprietary Software

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