Manager Test

SUMMARY:

QA Manager for the last **+ years in the financial and healthcare domains.

Global QA Manager responsible for 60+ members at on, near, and off site locations for QA, CM, and Product Release related activity.

Proven track record in establishing and managing global high performance teams within Software Quality Assurance (SQA) from scratch. Have managed and overseen resources in several countries at a time - USA, India, Singapore, etc.

Software Quality Assurance (SQA), Program Management (PM), Configuration Management (CM), and actual Software Development Experience.

Design SQA, CM, and release processes & procedures. Develop test strategies, implement test tools/software, and produce Software Metrics, Key Performance Measurements (KPI’s) & Project Dashboards for Senior Management.

Hands-on experience with automated test tools - IBM/Rational (SQA Robot, Rose, SQA LoadTest, Performance Studio, ClearCase, ClearDDTS, ClearQuest, etc.), HP/Mercury (Quality Center, WinRunner, XRunner, LoadRunner, Test Director, QTP, Astra, Topaz, etc.), Segue (Silk), QA Partner, J-unit, Empirix Software (e-Test, e-Load, and e-Monitor), Apache - JMeter and other home grown testing tools. Created test scripts using automated test tools for Regression and Performance testing.

Wrote test plan, testing strategy, test cases and customized defect-tracking system (ClearQuest, ALM, PVCS Tracking, QC, Starteam, etc.). Created and maintained test environments for projects and ensured adequate resources and equipment (hardware/software) were available for QA.

Excellent relationship working with clients, users, developers, project team, etc.

Created documents for CMMI Level 3 Certification.

Ran daily defect triage call as well as customized and administered defect tracking tools.

USA Citizen and available ASAP

Training and Seminars

Completed various training programs and seminars in Software Development, Configuration Management, Testing, Project Management, SQL, Automation Tools, etc.

Certifications

Completed various certification classes – can provide more information via phone or email.

Education

University of Bombay, India

B.S.EE Computer Science Top 10% of EE graduating class

Contact

Phone: 732-***-**** (Cell) or 732-***-**** (Home)

Email: **************@*****.*** or *************@*****.***

Skills Profile

Technical

SDLC Methodology

CMMI, Scrum, Agile, Rational Unified Process (RUP), Water Falls, QA Best Practices, Spiral Methodology, Rapid Application Development (RAD), Joint Application Development (JAD) etc.

Automated Tools

IBM/Rational - SQA Suites/Performance Studio, ClearQuest, RFT, Clearcase, HP - Quality Center, ALM (Application Lifecycle Management), WinRunner, XRunner, LoadRunner, StormRunner, QTP, Astra, Topaz, Segue suites, Empirix (formerly known as RSW) e-Test, e-Load, e-Monitor, J-Unit, Apache – Jmeter, ATF, Web Load

SCM Tools

ClearCase, PVCS Version Manager, PVCS Tracker, RCS, SCCS, ClearQuest, Jira, Test Director, HP - Quality Center (QC), ALM, Sablime, CVS, StarTeam etc.

Platform – Hardware

CDC Cyber 6600, Cray-1, AS 400, IBM 360/370, HP 1000/3000, DG S210/S230, DEC 11/780, PDP 11/70, IBM PC AT/XT/PS-2, Gen Rad, HP 350, SUN, Apollo, VAX Work Station, windows NT, 95, 98, 2000, XP, Vista, Cloud – Microsoft, VMWare etc.

Platform – Software

Fortran, Dbase II, III and IV, Basic, Assembly, Cobol, Atlas, Ada, CMS-2, Unix, Pascal, C, C ++, 4GL, SQL, Java, HTML, DHTML, XML, Active Server Pages (ASP), MTS, IIS, Soap.net interface, Visual Basic, FoxPro, Apache, Netscape Application Server, Websphere, Ingres, Sharepoint, Biztalk and Clipper

Military & Other Specification

DOD-STD-2167, DOD-STD-2168, NSAM-81-2 & 81-3, FAA, Boeing Avionics Standard D6-35071-1 Rev. D.

FAA, FDA, 21 CFR, HIPAA, COBRA, ISO 9000 & 9001-3, CMM and CMMI

Database

Oracle, SQL Server, Sybase, SQL Anywhere, Informix, RDBMS, Oracle APPS and DBMS

Browser

Netscape, Internet Explorer, America Online, Safari, Chrome, Firefox, etc.

Functional

Management & Leadership Skills

Global QA Manager responsible for 60+ members at on, near, and off site locations for QA, CM, and Product Release related activity. Possess a proven track record in establishing and managing global high performance teams within Quality Assurance and Testing from scratch. Have managed resources in multiple countries at a time.

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Testing

Wrote and executed test cases, test plans, testing strategy, and customized defect-tracking system (ClearQuest, ALM, PVCS Tracking, QC, Starteam, etc.). Created test environments for projects and ensured adequate resources and equipment (hardware/software) were available for QA.

Metrics & Process

Design QA, CM, and release processes & procedures. Develop test strategies, implement testing tools/software, and produce metrics, key performance measurements (KPI’s) & Management Dashboards for projects.

Automated Test Tools

Hands-on experience with automated test tools including IBM/Rational (SQA Robot, Rose, SQA LoadTest, Performance Studio, ClearCase, ClearDDTS, ClearQuest, etc.), HP/Mercury (Quality Center, ALM, WinRunner, XRunner, LoadRunner, Test Director, QTP, Astra, Topaz, etc.), Segue (Silk), QA Partner, J-unit, Empirix Software (e-Test, e-Load, e-Monitor), Apache - Jmeter and other home grown testing tools. Created test scripts using automated test tools for Regression and Performance testing.

CMMI Level 3

Created documentation for CMMI Level 3 Certification.

EXPERIENCE:

TCS (S & P global) Performance Test Lead Ma5 2017 – Last

Worked as a Performance Test Lead on Order To Cash project (Platts and MI) and carried out the following activities:

Review project performance requirements as well as create test strategy and test plan

Provide daily and weekly status updates on performance testing progress & run daily defect triage call

Manage off shore testers and work with BA, Developers, PM etc

Complete assigned training

Use StormRunner (created test script) and Mercury HP ALM

Accenture QA Manager Mar 2015 – Last

Worked as a QA Manager on an assigned project and carried out the following activities:

Review project requirements as well as create test cases, test strategy, and test plan

Provide daily and weekly status updates on testing progress & run daily defect triage call

Manage on and off shore testers and work with BA and developers

Complete assigned training programs and seminars and train newly hire individuals

Use QTP and Mercury for tests

Experience using HPQC

Sai Sales Corp (Client: United Health Group) QA Manager July 2014 – Jan 2015

Worked as a QA Manager on Massachusetts Health Insurance Exchange (MA HIX) project and carried out the following activities:

Review project requirements as well as create test cases for Back Office, Blue Print, Program Determination, Business Rule Engine, etc

Provide daily and weekly status updates on testing progress & run daily defect triage call

Manage on and off shore testers and work with BA and developers

Perform automation using Selenium and QTP

Conduct performance testing – capacity planning and performance tuning

Experience using JIRA and HPQC

Horizon BCBS SIT – Test Manager July 2013 – July 2014

Worked as a System Integration Test Manager for several projects listed below:

Payment Innovation (PI)

Blue Health Intelligence (BHI)

Rating Engine

Member Portal

Sales compensation Module

Carried out the following activities on each project:

Create end to end test strategy and test plan

Review and comment on Interface Requirement Document and Project Plan

Create, review, and update Defect Management process and schedule daily defect triage call

Test metric creation using defect tracking tool

Worked on JIRA and HPQC

Perform automated tests using Selenium, HP Mercury, and QTP

Conduct performance testing – capacity planning and performance tuning

Manage project budget

Provide daily and weekly status updates and dashboard for project

Administer and customize QC, ALM, and ClearQuest

Capgemini (Clients: Fidelity & Vancity) Senior QA Manager July 2012 – May 2013

Worked as a Senior QA manager, led end-to-end testing, and carried out the following activities for both projects:

Create end to end test strategy and test plan

Perform automated tests using QTP and Mercury

Conduct performance testing – capacity planning and performance tuning

Worked on JIRA and HPQC

Create, review, and update test cases, test strategy & test plan

Review and comment on Interface Requirement Document and Project Plan

Create workflow of various applications and manage project and QA related activity.

Use QC and ALM for creating test cases, defect management and work flow

Create test metric using defect tracking tool & run daily defect triage call

TPT (Clients: Cargill & GM) Global QA Manager

Sep 2008 – June 2012

Worked as a Global QA manager for a trading company, managed QA resources (12+ members on-site in US at two locations and 40+ members offshore in India), and was held responsibe for every product released to clients. Carried out the following activities:

Manage multiple projects and create/maintain dashboard for project

Use software methodology Water Falls and RAD

Prepare daily and weekly status reports on projects

Discuss issues found with developer and business analyst by scheduling daily triage calls

Manage QA staff and work closely with business analyst, developer, user, support, DBA, and operation staff

Ensure test cases are reviewed with developer, business analyst, etc. and updated accordingly

Create home grown tool to do automated test scripts for regression and performance testing

Use QTP and HP Mercury

Worked on JIRA and HP QC

Involved in setting up automated regression testing for future releases and ensuring manual testing was done for new features

Create and maintain test plan, test cases, test execution, and test scripts

Hire team members as well as train and mentor them

Tools used were Starteam, QC, and Test Pilot for automation – home grown tool.

Responsible for creating software metrics and dashboard for each project using QC

Sai Sales (Client: Morgan Stanley) Global QA Manager

Oct 2007 – Sep 2008

Worked as a Global QA Manager, managed QA staff (15+ on-site and offshore), and managed multiple projects doing project management and preparing weekly dashboard for project. Carried out the following:

Prepare daily status report

Hire team members as well as train and mentor them

Discuss issues found with developer and business analyst by scheduling daily triage calls

Work closely with business analyst, developer, user, support and operation staff

Create and maintain test plan, test cases, test execution, automated test scripts and project plan

Use software methodology RAD and JAD

Credit Suisse Vice President – QA

July 2006 – Sep 2007

Worked as a VP of QA, managed Quality Assurance Reference Data Group (RDG), and managed 75+ individuals working in NYC, London, Singapore, and India. Carried out the following activities:

Manage twenty seven applications (Equity, Fixed Income, Derivative, etc.) from QA and CM Standpoint

Run daily defect triage calls

Majority of my team was in Singapore, Pune who does actual test case creation, test case execution, automation and performance related test directly in HP - Quality Center

Credit Suisse used HP - Quality Center for defect tracking and Quick Test Pro to create test scripts for regression purposes. LoadRunner was used for performance testing.

After QA signoff, UAT begins and users sign off, application goes to production. I provide weekly status to upper management with issues found with trends chart.

Bearing Point (Client: GE) QA Manager/Lead

Jan 2006 – July 2006

Worked as a QA Manager/Lead and created CMMI Level 3 Certification documents (Plans, Process, artifacts). Carried out the following activities:

Manage GE Real Estate project doing project management and use software methodology RUP for project

Prepare daily status report

Involved in creating test cases, test case execution, automation, and performance related test directly in HP - Quality Center

Reuters Senior QA Lead

July 2004 – Dec 2005

Worked as a Senior QA Lead and my responsibilities included QA/process improvement, manual and automated testing, and managing various QA projects. Carried out the following activities:

Create test plans, test cases, execution, and automation.

Manage overall QA schedule for multiple (20+) projects and tested 100+ different products

Projects include four major types of Reuters products: Knowledge, Solution, Messaging, and Trade Reports for clients including JPMC, TMC (The Market.com), DB, Citibank, SEC, RBC (Royal Bank of Canada), CIBC, Deutsche Bank, and others.

Responsible for requirement review, creation of test plan, test cases, and test scenarios per product requirements and gaining approval with all stakeholders. Also responsible for maintaining test environments for test execution.

All defects were documented in defect tracking tools (HP Quality Center) and daily defect triage calls were run by me.

Sai Sales Corp (Clients listed below) Senior QA Manager December 2000 – July 2004

JP Morgan Chase - Responsible for testing Incentive Compensation Management - Callidus. Responsible for reviewing business requirements, functional specifications, create test plan, test cases and staffing testers. Defined different types of tests and established standalone test environments.

NASDAQ Tools Plus - Responsible for testing NASDAQ Tools Plus trading system involving reviewing requirements, create test plan, test cases, and doing actual testing. Using PVCS Tracker for documenting all issues found during testing. Working closely with client and reproducing client’s problem in QA. Managing testers and doing various hands-on test related activity.

Deutsche Asset Portfolio Management Team - Distributed new desktops with internally developed applications (PIMS, PORTIA), externally purchased (ICS/OPS, Merrin, Northfield, FIX, FactSet, Lipper Lana, MatLab, InvestOne, Charles River Compliance), and involved in create test plans, test cases, setting up test environment and user acceptance test/signoff. Supported traders and Portfolio Manager (PM) with the applications. Customized ClearQuest and report all defects. Integrated ClearCase, ClearQuest and Visual Source Safe as one product.

KPMG - Performed manual testing, write test cases and automated test scripts, doing automation using WinRunner and Rational Test Suite (SQA Robot). Responsible for preparing daily test matrix (reports) and create custom report using Seagate Crystal Report and ClearQuest for senior management.

Zurich Scudder - Write test processes (Best Practices), reviewed requirement/design/code process and evaluate/recommend tools for software life cycle. Customized ClearQuest, ClearCase per project needs.

I-deal (Merrill Lynch) - Implemented ClearQuest - Rational (problem tracking system) and create test plan and test cases. Hands-on installation of ClearQuest initially on dedicated server and then on individual’s desktop as a client. Supported this application and administered ClearQuest usage. Visual Source Safe (version control tool) was integrated with ClearQuest. Utilized Rational Unified Process and used Performance Studio and SQA Robot for performance and automation (regression test) purposes.

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