Customer Service Medical

MELISSA D HEAD

***** *** ** * **********, GA. ***64 770-***-**** ******.******@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with strong leadership skills; facilitates efficient workflows and communicates effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.

Well organized and experienced with Microsoft Word and Office Suite

High Academic Honors Recognition

Brings finely tuned attention to detail and commitment to quality to all assigned tasks

Treasurer of the CW Huff Choir and Vice President of the Youth Department

PROFESSIONAL EXPERIENCE

Flambeau - Madison, Ga- Randstad

Assembler. 07/2017 - Current

Inspect tank during leak test

Assemble tank with components

Pack tanks in boxes

Excellent Pediatrics - Monroe, GA

Front Desk Receptionist 05/2016 – 03/2017

Answered multi-line phones and directed calls to appropriate staff

Scheduled and confirmed patients appointments, follow-up and check-ups

Scanned, updated and stored patients demographics in appropriate charts

Completed other clerical duties as assigned, such as fax, copy, file, and or email

National Baptist Association - Madison, GA

Administrative Assistant 08/2010 – 11/2013

Played a critical role in providing an interface between the public and the company

Responsible for updating contracts and arranging appointments

Maintained the logging of all grant applications

Answered multi-line phones and handled customer concerns and inquiries

SRG Global - Covington, GA

Machine Operator. 04/2002 – 11/2012

Inspected, assembled and packed car parts

Served as Operator/ Packer of supplies

Ran tape machine and changed tape when needed

Cleared materials, ensuring parts was ready for customers

Flambeau - Madison, Ga- Randstad

Assembler. 07/2017 - Current

Inspect tank during leak test

Assemble tank with components

Pack tanks in boxes

EDUCATION

Ultimate Medical Academy – Associate in Science Degree – Healthcare Management, 2015

Key Skills acquired through extensive training:

Organize and assign office duties to ensure efficient operations

Assist in the management of facility personnel, finances, operations, and admissions

Plan, direct, and coordinate medical and health services to improve the quality of healthcare provider

Implement procedures for coding and claims processing, patient admittance, and record management

KEY QUALIFICATIONS

Practice Structure Healthcare Law

Electronic Medical Records Greenway Prime Suite

EMR/EHR Appointment Scheduling

Medical Terminology Charting

Interpersonal Professional Communications Filing

Healthcare Computer Information Systems HIPAA Compliance

Medical Office Procedures Organizational Improvements

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