Customer Service Manager

PETER TEMBO

*** ***** ****** ***********, ******, Gauteng 1852

Home: 011******* - Cell: 061******* - *******@*****.*** PROFESSIONAL SUMMARY

Excellent communicator with 7 years in a demanding call center environment as a Customer Service Representative.

SKILLS

Excellent customer service skills

POS systems

Customer relations

Merchandising

Store displays

Staff training and development

Opening and closing procedures

WORK HISTORY

03/2009 to 07/2011 Paint Constructor

Metal Paint – Booysens

Worked a flexible schedule, including some holidays and weekends, depending on the shifting needs of each project.

Mixed and matched paints according to customer specifications. 06/2012 to 04/2013 Merchandiser

Shoprite Store – Soweto

Answered customer questions regarding store merchandise, department information and pricing.

Led merchandise selection, pricing, planning and marketing. Organized and tracked departmental receipt flow for new and reordered merchandise.

Loaded and unloaded merchandise using a ladder and pallet jack. 03/2014 to 01/2016 Assistant store manager

Studio 88 – Randburg

Scheduled and led weekly store meetings for all employees. Priced merchandise, stocked shelves and took inventory of supplies. Handled all customer relations issues in a gracious manner and in accordance with company policies.

EDUCATION

2008 High School Diploma:

R W FICK Secondary School - Bosmont

Grade 11

REFERENCES

Metal Paint

Manager: Bongani Mdluli

Contact: 082*******

Shoprite Store.

Supervisor: Lebogang Molotsi

Contact : 072*******

Studio 88

Store Manager: Alex

Contact: 079*******

PERSONAL DETAILS

Identity Number: 900**********

Gender : Male

Nationality : South African

Languages : English, SeTswana

Drivers Licence : Code 10

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