Service Representative Customer

VICKY SOTO

*** *** *** ** • Antioch, Tn ***** • 615-***-**** • ***********@*****.***

OBJECTIVE

As an accomplished member service representative with several years experience in the related field, I am extremely enthusiastic to work for your company.My skill-set and industry expertise are comprehension and up- to-date. I make it my top priority to see that my current job functions are done to the best of my ability. I'm dependable, Open to constructive feedback and willing to put in the extra effort to get the job done. I believe my experience and track record make me an excellent candidate for this position. QUALIFICATIONS

Skilled in call center operations

Committed to maintaining data integrity

Familiarity with Key Performance Indicators

(KPIs)

Customer relations

Proficiency In Conflict Resolution

Team leadership

Proactive mind set

Persuasive communication style

High Call Volume

Handled Volatile Customer Situations

WORK EXPERIENCE

Members Service Representative

Southeast Financial Credit Union, Nashville, Tn

05/2017 - Present

Resolve customer complaints via phone, email or by mail.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders or refunds.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Handle changes in policies or renewals.

Online Agent

Advance Financial, Nashville, Tn

10/2015 - 05/2017

Conduct all submission transactions accurately and efficiently including, but not limited to, validation of Customer data.

Handled various accounting transactions,

Working independently, managing multiple projects at once and produce timely and effective results.

Originate, review, process, and close loan proposals.

Answered an average of 40 calls per day by addressing customer inquiries, solving problems and

Providing new product information.

Successfully closed an average of 60 plus loans per day.

Politely assist customers who normally have been turned down with other lenders

Handled various accounting transactions.

Solved unresolved customer issues

Outbound data collector

Matket Strategies International, Nashville, Tn

07/2012 - 10/2015

Collecting research Data to improve Clients needs and satisfaction.

Conducted Telephone interviews with former/current customers of certain companies to get feedback.

Verbatim script reading.

Entered numerical data into databases in a timely and accurate manner. EDUCATION

Middle Tennessee State University Murfressboro, TN B.A. in Animal science

Present

Stephen F Austin High School Houston, Tx

LANGUAGES

Bilingual Spanish/English

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