Customer Service Representative
Resume:
Ana Edith Valencia-Barrientos
**** ********** *******, *******
ac1yji@r.postjobfree.com
OBJECTIVE
To obtain a challenging position that offer opportunities for advancement and further training and education. I am highly dependent, productive, responsible and bilingual (Spanish /English)
Education:
Education America – Certified Medical Assisting Houston Campus 1999
GED – Graduated 1996
PROFESSIONAL EXPERIENCE
Barri Financial Group 01/2014 – Present
Branch Manager
Responsible for leading and coaching sales, service, supervise, motivate and communicate while building collaborative relationships with clients and employees . Administer branch goals,verify loans process has been properly completed and adhere to company policies and underwriting guidelines. Performs field marketing and business development
ACS Xerox Company, (Houston, TX) 08/2011 – 01/2014
Bilingual Customer Service Representative
Assist Supervisor in mentoring, and retraining Patient Account Staff
Collect medical and patient data such as diagnosis, treatment, proof of eligibility, and insurance verification. Maintain active communications with patient and third-party carriers until account is paid or referred to other appropriate agency for further collection activity. Work special accounts such as, disputes, coding issues, adjustments, and charity.
United Healthcare 07/2002 – 12/ 2009
Bilingual Customer Service Representative
Provided excellent customer service educate member with benefits provided though states. Assist members with claims issue and provided general information regarding medical benefit Responsible for requesting and sending EOB to Providers and members. Track overpayment accordingly and provide training to new employees on Citrix NMO,UTD, Diamond, Q star, Pc-orc and ESD Merk Medco and other system applications.
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