ac1y6g@r.postjobfree.com 423-***-****

Jonathan McHan

Summary

Three years of experience in order processing and order management

Skilled at solving customer problems, customer issue resolution, and communication with customers

Experienced at working collaboratively with sales, product supply, and customer service teams

Detail oriented, customer focused, and a strong sense of urgency for delivering customer satisfaction

Professional Experience

Customer Service Representative – P&F USA, Inc. Alpharetta, GA Sep.2014 – Feb.2017

Responsible for receiving orders by EDI, phone, fax, or email from Target, CVS, Rite Aid, and Ross and entering them into Microsoft Dynamics AX sales order module

Daily manage customer purchase orders to ensure on-time delivery

Communicate order status with retailers, sales team, and product supply team

Daily resolution of customer order issues with retailer, sales team, and product supply team

Monitor Customer Point of Sale Information and Supplier Performance metrics to ensure customer is in-stock, products are consistently delivered on-time, and orders are accurately processed. Communicate any deviations to sales team and department supervisor

Prepare and follow-up on action plans for improving customer fill rate

Review and approve or chargeback deductions from retailers for late delivery, shipment shortages, pricing errors, product returns, or product damage

Warehouse Supervisor – P&F USA, Inc., Lawrenceville, GA May 2013 – Sep. 2014

Supervised 12 workers performing product testing, labeling, and re-packaging

Pulled data from corporate systems into spreadsheets to analyze production results and take corrective actions where necessary

Analyzed and resolved any issues that arose from model changes on the production line

Scheduled staff based on production line performances and needs

Electrician Groundsman –South State Contractors, Greeneville, TN, Oct. 2012 - May 2013

Ran various sizes of conduit and wire for industrial electrical jobs

Used various types of electrical tools and equipment

Tested strengths of different wattages of electrical current

Pipe Crew Journeyman–Summers-Taylor Elizabethton, TN May 2010 – Oct. 2012

Installed underground water and sewer lines

Pulled daily equipment requirements for each job site

Assistant Program Director –YMCA, Greeneville, TN Sep. 2000 – May 2010

Organized, planned, and scheduled sporting events and leagues for children and adults

Oversaw proper set-up and clean-up at each sporting event

Performed upkeep and maintenance of facilities, such as fields and gymnasiums

Software Skills

Proficient in Microsoft Excel, Word, and PowerPoint

Proficient in Microsoft Dynamics AX and IFS order processing systems

Proficient with the Target, Rite Aid, and CVS online vendor portals

Education and Certifications

B.S., Management of Sports and Leisure Services – East Tennessee State University, Johnson City, Tennessee Graduated August 2005

Certified Fork Lift Operator

References available upon request

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