Customer Service Representative
Resume:
Brian Christopher Ali
Cell: 808-***-**** Email:ac1xu0@r.postjobfree.com
Core Competencies and Advanced Skill Sets:
Send/Receive packages to addresses throughout the Hawaiian Islands, as well as for the Mainland, Saipan, and Guam using UPS
Filling Out/Filing/Deleting forms
Data entry
Downloaded/Tested Payment Processing Terminals
Interfaced with clients
On-site field engineering
Generated proposals and Request For Information [RFI]
Produced Bills of Materials [BOM]
Manage logistics of parts and project scheduling
Generate technical manuals and system documentation
Review subpoenas and various court documents
Experience in troubleshooting and repairing Diesel Engines/Generators, and transmissions
Replaced engines, transmissions, alternators, pumps, brakes and brakepads
Used specialized equipment to test, calibrate and / or replace faulty controls as well as gauges
Proficient with machine shop tools
Computer and Software Skills:
Apple, DOS, Microsoft Windows [XP, Vista, Windows 7, 8, and 10] and Microsoft Office Suite
Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and Word Perfect
Proficient on how to use Microsoft Outlook [Mail and Calendar]
Proficient on how to use UPS WorldShip Ver:19.0.24
Atlassian/JIRA
Typing Speed of 57 wpm
Education:
Liberal Arts [AA] from Kapi'olani Community College
Certificate of Legal Office Administration from International Business College
Community Service:
While attending Kapi'olani Community College, I had participated in a mandatory Community service while under the instruction of the professor of the Botany class I had taken for the lab portion. I had completed 20 hours through the Spring 2016 semester.
Employment:
Admin/Clerical-CSP III Adecco/Vantiv/First Hawaiian Bank 07/13/16-Present
Printed what needed to be done for the day, created labels, and packed supplies that was needed for all terminals, and other materials needed for certain merchants. Also, downloaded, tested, shipped out payment processing terminals for First Hawaiian Bank Merchant Conversions via UPS.
Security Guard Star Protection Agency 2013-2014
Posted at locations throughout the island of Oahu such as Kamehameha Shopping Center and Aiea Shopping Center and patrolled the location to make sure flow of shops was in order and to seek the disorderly and remove it within a timely manner.
Customer Service Representative GC Services 2012-2013
Assisted Alagasco customers [gas company out of Alabama] with bill payments, reconnections / disconnections, how to navigate the online website and troubleshooted gas appliances.
Supply Office Clerk Surlean Foods Inc 2011-2012
Assisted factory workers with supplying the daily needed supplies to complete the usual job, made orders from factory parts for machinery to supplies and meats needed for the workers in the factory, restocking supplies and parts, filing invoices, and creating invoices for Manager.
Customer Service Representative Alorica Inc. 2009-2011
Assisted AT&T customers with mobility issues such as billing, add/deleting/changing rate plans, data plans, international rate plans, and technical troubleshooting steps and procedures for AT&T owned cell phones.
Light-Wheeled Diesel Mechanic US Army 2005-2008
Duties as a light-wheeled mechanic was to fix, repair, or replace parts on most military vehicles and used proper tactics while fixing, repairing, and replacing parts in Korea, Iraq, and Hawaii and using technical troubleshooting steps in dealing with the vehicles issue.
Training:
Additional training was provided within the unit [57th MP CO] in Operation Iraqi Freedom for 15 months providing area security and convoy operation traveling all over the area of Baghdad while providing heavy security at police stations and training Iraqi Police how to be proficient in providing sense of security and excellent work ethics while at a police station and areas throughout Baghdad.
Language Skills:
English-Excellent (Read Write Speak)
Spanish-Excellent (Read Write Speak)
Tagalog-Fair (Read Write Speak)
Japanese-Fair (Read Write Speak)
References:
Vernon Butler
Superintendent / Retired
Ysleta Independent School District
Carmen Diaz
Desk Clerk
Texas Workforce Solutions
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