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Customer Service Human Resources

Location:
Stone Mountain, GA
Posted:
August 20, 2017

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Resume:

Chris Bostic

**** ******* **** ****, *** **** D

Marietta, GA 30067

Phone:404-***-****

ac1w12@r.postjobfree.com

Education

Southeastern Oklahoma St. University 06/1990 -05/1993

Business Management/ Major

Certified Associate Professional in Human Resources (aPHR)

Human Resource Certification Institute. May 2016

Professional Experience

Kroger Atlanta,GA

Human Resources Management September 2011– Present

●Played a key role in the successful launch of a new HR Program called Core.

●Trained 150- member team on Company objectives such as Food Safety, Safety Risk Management, Shrink Management. The training on these objectives lead to better Food Safety scores, .5 reduction in Store Inventory results, and Store savings of $53,000.

●Trained Front-end Supervisors and team members on Company objective of giving a faster checkout to our customers. The training allowed us to be in the top 3 of 20 Stores in the District.

●Headed Cultural Council team that was number 1 for the District in 2015.

●Used Web Based Training and Power Point Presentations for training.

Waffle House Norcross, GA

HR Business Partner/ District Manager February 2002– September 2011

●Partnered with President and Senior Vice President and the Control Department to start a new Food Cost Program for 60 company restaurants. Because of the success of the Food Cost Program the company used it for all markets.

●Trained Managers and Associates on Customer Service.

●Trained District and Managers on Profit and Loss and Bookkeeping.

●Recruiter and Trainer for District.

Key Competencies

●Labor Relations

●Training and Mentoring

●Employee Benefits

●Employee Retention

●Performance Management

●Employee Grievance/ Disputes

●Employee and Customer Relations

●HR Software: Kronos, Success Factor

●HR and Food Safety Certification

Volunteer Experience

Lead Fundraising Team for Breast Cancer to #1 in the District.

Lead Fundraising Team for Children’s Miracle Network.

Computer Skills

MS (Word, Excel, PowerPoint)

Citrix

Kronos

HR Express

Aloha



Contact this candidate