Tony Ma Chong

Nationality: USA/Costa Rican (Dual citizenship)

702-***-**** // 011-(506)- 8385-0234

ac1uyk@r.postjobfree.com

Objective:

My desire is to become part of your highly recognized working force team which has stand-out within its industry; given the chance to contribute my professional criteria as industrial engineer.

Professional Profile:

Tri-lingual (English, Spanish, & Cantonese/Mandarin) professional on industrial engineering with 7 years’ experience. Vast experience on data analysis, reporting, planning & execution, coordination, customer service, and high-volume industries such as communications, hospitality, entertainment, and food & beverage. Ability to embrace team work and lead teams, results orientated, and improvement seeker.

Skills:

Knowledge on ISO 9001

Knowledge on 7M

Knowledge on 5S

Knowledge on Flow-Charts

Microsoft Office proficiency

Time Management

Excel Spreadsheets

Strong problem solver

Experience and Accomplishments:

Senior Staffing and Resource Project Manager, IBM (January 2015 - currently)

San José, Costa Rica

Revise and validate the needs of personnel in the projects/contracts. This is achieved through consulting sessions with the Project managers in order to coordinate the adequate personnel.

The revisions and validations has allowed a 98% of customer satisfaction.

The consulting sessions has allowed us to reach a 96%-100% on-time project delivery.

Operations Support Professional, IBM (June 2012- August 2013)

San José, Costa Rica

Responsible for analyzing data and generating reports for cost-effectiveness for the staffing managers.

Analyzed and generated reports for all the divisions and areas of service which allowed management to oversee the work-load.

Analyzed and generated reports concerning the cost-effectiveness of the planning &

forecasting of the staffs dedicated to the Public Sector projects.

Project Manager, Foreign Investor (August 2011-May 2012)

San José, Costa Rica

Responsible of managing and assisting the foreign investor.

Managed the investments of the company which increased profit versus time in 10%.

Plan, coordinate, take action, and follow-up on each project which increased productivity versus time by 20%.

Search of new possible areas of investments and present the costs & risks of each one of them to the company's board.

Marketing, China Airlines (February 2011-August 2011)

San José, Costa Rica

Responsible of assisting on marketing project (Temporary)

Planned and coordinated the journey of each customer according to expectations, which allowed the company to increase their service satisfaction rating in 5%.

Administrative assistant, International Christian School (February 2010- February 2011) San José, Costa Rica

Responsible of monitoring the financial income of the school.

Analyzed the school financial situation by researching their source of income, which incurred on an analysis of their processes. The results provided the institution a broad view of how things were occurring and what should be changed in order to increase their financial situation.

Bachelor degree thesis of industrial engineering based on the application of ISO 9001:2008 for the analysis of their processes.

Customer Solution Representative, Hewlett Packard (October 2007- April 2008)

San José, Costa Rica

Responsible of coordinating technicians’ visit to customer’s properties and providing customers with status of their cases.

Provided the technicians with current & precise information of the situation of each case which provided an improvement of SLA in 2%.

Assistant manager, Treasure Island Hotel and Casino (August 2006- August 2007) Las Vegas, NV

Responsible of controlling the inventory, supervising outlets, controlling of staffing, and handling complains.

Implemented an inventory stocking EOQ which reduced the costs of the department by a 40%.

Staffing scheduling was improved by 30% after an analysis of time versus demand.

Promoted to this position after having worked as a bus-person and taking the MGM REACH program.

Sales/customer service agent, Cingular Wireless (July 2004-April 2005)

Las Vegas, NV

Responsible of greeting customers, answering customers concerns, presenting and describing equipment’s’ usage to customers, inventory control.

The flow of customer into the store increased 20% after offering tri-lingual customer service.

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Education:

Universidad Hispanoamericana

San José, Costa Rica (graduated 2010)

Major: Industrial Engineering

University of Nevada in Las Vegas (UNLV)

Las Vegas, NV (2007)

Major: Electrical Engineering and Athletic Training

Community College of Southern Nevada (CCSN)

Las Vegas, NV (2004-2007)

College general entry courses

International Christian School (ICS)

San José, Costa Rica (1992-2004)

Elementary and high school studies

Graduated with a high-school diploma.

Awards & Honors:

Certification on IBM Design Thinking methodology (2017)

IBM Transformation S.L.R, San José, Costa Rica

HSK4 Chinese-language certification (2014)

HanBan, Ministry of Education of the Republic of China

Outstanding Student award (2013-2014)

Sun Yat-Sen University, Guangzhou, China

Attended to this institution with the CSC Chinese government (full-scholarship).

Outstanding Chinese Youth (2010)

Federation of Chinese Associations of Central America and Panama.

Granted this award due to my active participation and cooperation to the Chinese community.

Honorable student during elementary and high-school (1992-2004)

International Christian School

Athletic awards during elementary and high-school (1992-2004)

International Christian School

Activities:

Possess Costa Rican and US Health Card (Food Handler Card)

Basic Costa Rican Sign-language (LESCO)

Community college work base on the analysis of offer and demand (2010)

Hospital San Vicente de Paul,

San Jose, Costa Rica

National Math Bowl (2002)

San Jose, Costa Rica

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