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Human Resources

Location:
Virginia Beach, VA
Posted:
August 15, 2017

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Resume:

Alisha A. Pledger

**** ******* *****, ******** *****, VA 23455

Telephone Number: 757-***-**** Email Address: ac1ugd@r.postjobfree.com

PROFESSIONAL SUMMARY

Skilled and knowledgeable HR Benefits Specialist with strong aptitude to analyze and administer all benefits plans. Possesses a B.S. degree in Business Management and pursuing an MBA in Human Resources. Offers outstanding team guidance and conflict resolution skills. Exceptionally organized and disciplined with well-developed interpersonal skills. Demonstrated business administration expertise to include; coordinating with management, cross-functional teams and vendors in the execution of daily tasks and functions.

RELEVANT COURSEWORK

Human Resource in Management – Decision Support Systems – Managerial Economics - Organizational Behavior & Theory – Accounting – Leadership & Diversity Management Information Systems Analysis & Design – Training & Human Resources Development - Corporate Finance - Statistics & Quantitative Methods

EXPERIENCE

Benefits Administration Specialist (09/2015 – Present)

Conduent Human Resource Services – Chesapeake VA

Organize training to the client’s Human Resources Department on carrier administrator responsibilities to guarantee correct and precise eligibility information

Use independent judgement in the development and maintenance of professional rapport with client while providing excellent customer service, including resolving billing issues and employee claims problems

Audit client’s daily benefit administration procedures to ensure its compliance with COBRA, HIPAA and ERISA provisions

Monitor the performance evaluation program and revise as necessary

Recommend new approaches, policies and procedures to continually improve efficiency of the department and services performed

Meets with department leaders to discuss organization strategies, and develop and conduct presentations and training

Training and Development Specialist (09/2014 – 04/2015)

AbleForce/Health Net Federal Services – Hampton VA

Assessed training needs; developed and updated training materials including presentations, desktop procedures, computer based training modules, and evaluation exams

Conducted classroom and WebEx training for newly-hired employees concerning various human resources-related issues to ensure awareness

Managed project through product life cycle and established criteria for evaluating effectiveness of training activities and regularly monitored and reported results to management; along with recommendations for improvement as appropriate

Participated in client calls and meetings and assisted with the preparation and delivery of clear and concise communications

Provided guidance and assistance to departmental personnel regarding corrective action and other employee relations matters

Patient Benefit Adviser (07/2012 – 10/2013)

The Outsource Group - Norfolk, VA

Screened, interviewed and evaluated referred patients for existing medical coverage, federal and state assistance programs enrollment (i.e., Medicaid/Medicare/Disability) or hospital charity applications

Gathered data to analyze and audit Bon Secours billing database to ensure proper insurance information entered and codes used for diagnosis and billing and presented results to client

Assisted in the development of budgets and billing reports

Sales and Service Consultant (11/2007 – 01/2010)

Verizon Communications - Virginia Beach, VA

Handled requests for installation, disconnection, or changes to telephone systems and services

Met and exceeded corporate requirements for sales objectives by recommending products and services

Investigated and resolved disputes, complaints, and inquiries while interacting with internal departments

Associate Agent (06/2004 – 11/2007)

Nationwide Insurance Company - Norfolk, VA

Interviewed prospective clients to obtain data about their financial resources and needs

Customized insurance programs to suit individual customers; often covering a variety of risks

Sought out new clients and developed clientele by networking and generating lists of potential clients

Member Service Specialist (07/2002 – 06/2004)

USAA – Norfolk, VA

Explained features, advantages and disadvantages of various policies to promote the sale of insurance plans

Initiated and provided underwriting for insurance policies and evaluated insurance needs

Ensured that policy requirements were fulfilled; including medical examinations and appropriate forms

Credit Analyst (08/1999 – 07/2002)

Household Finance Corp. – Chesapeake, VA

Compared profitability and credit histories of people being evaluated with similar persons to determine risk

Completed loan applications, including credit analyses, and reviewed data to determine credit worthiness

Information Technologist (02/1997 – 02/1999)

U.S. Navy – Norfolk, VA

Supervised and trained personnel in the daily operation of system installations, maintenance and updates

Designed, installed, operated and maintained advanced information systems

Extracted, analyzed and organized information for reports to be used in presentations at weekly staff meetings

Ensured all transmitting, receiving, operating, monitoring, controlling and processing all forms of telecommunications through various transmission media including global networks

Maintained the Navy's global satellite telecommunications systems, mainframe computers, local and wide area networks, and micro-computer systems used in the fleet

EDUCATION

Saint Leo University Anticipated May 2018

Master of Business Administration

3.85/4.0 Cumulative GPA

Norfolk State University May 2014

Bachelor of Science in Business Management

Magna Cum Laude, 3.62/4.0 Cumulative GPA, School of Business Honors Council, Deans List Fall 2013

Tidewater Community College December 2011

Associate of Science in Business Administration

Summa Cum Laude, 3.95/4.0 Cumulative GPA, Phi Theta Kappa Honor Society, Presidents’ Honor Roll Fall 2010, Spring 2011, Summer 2011 and Fall 2011

* References Available Upon Request



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