Alisha A. Pledger
**** ******* *****, ******** *****, VA 23455
Telephone Number: 757-***-**** Email Address: ac1ugd@r.postjobfree.com
PROFESSIONAL SUMMARY
Skilled and knowledgeable HR Benefits Specialist with strong aptitude to analyze and administer all benefits plans. Possesses a B.S. degree in Business Management and pursuing an MBA in Human Resources. Offers outstanding team guidance and conflict resolution skills. Exceptionally organized and disciplined with well-developed interpersonal skills. Demonstrated business administration expertise to include; coordinating with management, cross-functional teams and vendors in the execution of daily tasks and functions.
RELEVANT COURSEWORK
Human Resource in Management – Decision Support Systems – Managerial Economics - Organizational Behavior & Theory – Accounting – Leadership & Diversity Management Information Systems Analysis & Design – Training & Human Resources Development - Corporate Finance - Statistics & Quantitative Methods
EXPERIENCE
Benefits Administration Specialist (09/2015 – Present)
Conduent Human Resource Services – Chesapeake VA
Organize training to the client’s Human Resources Department on carrier administrator responsibilities to guarantee correct and precise eligibility information
Use independent judgement in the development and maintenance of professional rapport with client while providing excellent customer service, including resolving billing issues and employee claims problems
Audit client’s daily benefit administration procedures to ensure its compliance with COBRA, HIPAA and ERISA provisions
Monitor the performance evaluation program and revise as necessary
Recommend new approaches, policies and procedures to continually improve efficiency of the department and services performed
Meets with department leaders to discuss organization strategies, and develop and conduct presentations and training
Training and Development Specialist (09/2014 – 04/2015)
AbleForce/Health Net Federal Services – Hampton VA
Assessed training needs; developed and updated training materials including presentations, desktop procedures, computer based training modules, and evaluation exams
Conducted classroom and WebEx training for newly-hired employees concerning various human resources-related issues to ensure awareness
Managed project through product life cycle and established criteria for evaluating effectiveness of training activities and regularly monitored and reported results to management; along with recommendations for improvement as appropriate
Participated in client calls and meetings and assisted with the preparation and delivery of clear and concise communications
Provided guidance and assistance to departmental personnel regarding corrective action and other employee relations matters
Patient Benefit Adviser (07/2012 – 10/2013)
The Outsource Group - Norfolk, VA
Screened, interviewed and evaluated referred patients for existing medical coverage, federal and state assistance programs enrollment (i.e., Medicaid/Medicare/Disability) or hospital charity applications
Gathered data to analyze and audit Bon Secours billing database to ensure proper insurance information entered and codes used for diagnosis and billing and presented results to client
Assisted in the development of budgets and billing reports
Sales and Service Consultant (11/2007 – 01/2010)
Verizon Communications - Virginia Beach, VA
Handled requests for installation, disconnection, or changes to telephone systems and services
Met and exceeded corporate requirements for sales objectives by recommending products and services
Investigated and resolved disputes, complaints, and inquiries while interacting with internal departments
Associate Agent (06/2004 – 11/2007)
Nationwide Insurance Company - Norfolk, VA
Interviewed prospective clients to obtain data about their financial resources and needs
Customized insurance programs to suit individual customers; often covering a variety of risks
Sought out new clients and developed clientele by networking and generating lists of potential clients
Member Service Specialist (07/2002 – 06/2004)
USAA – Norfolk, VA
Explained features, advantages and disadvantages of various policies to promote the sale of insurance plans
Initiated and provided underwriting for insurance policies and evaluated insurance needs
Ensured that policy requirements were fulfilled; including medical examinations and appropriate forms
Credit Analyst (08/1999 – 07/2002)
Household Finance Corp. – Chesapeake, VA
Compared profitability and credit histories of people being evaluated with similar persons to determine risk
Completed loan applications, including credit analyses, and reviewed data to determine credit worthiness
Information Technologist (02/1997 – 02/1999)
U.S. Navy – Norfolk, VA
Supervised and trained personnel in the daily operation of system installations, maintenance and updates
Designed, installed, operated and maintained advanced information systems
Extracted, analyzed and organized information for reports to be used in presentations at weekly staff meetings
Ensured all transmitting, receiving, operating, monitoring, controlling and processing all forms of telecommunications through various transmission media including global networks
Maintained the Navy's global satellite telecommunications systems, mainframe computers, local and wide area networks, and micro-computer systems used in the fleet
EDUCATION
Saint Leo University Anticipated May 2018
Master of Business Administration
3.85/4.0 Cumulative GPA
Norfolk State University May 2014
Bachelor of Science in Business Management
Magna Cum Laude, 3.62/4.0 Cumulative GPA, School of Business Honors Council, Deans List Fall 2013
Tidewater Community College December 2011
Associate of Science in Business Administration
Summa Cum Laude, 3.95/4.0 Cumulative GPA, Phi Theta Kappa Honor Society, Presidents’ Honor Roll Fall 2010, Spring 2011, Summer 2011 and Fall 2011
* References Available Upon Request