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Customer Service Administrative Assistant

Winnipeg, Manitoba, Canada
August 15, 2017

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Cheick Diallo

*** *** ** **** ***

Winnipeg, MB R3C 3X4


Profile: Full-time employment as an Administrative Professional. Persistent and adaptable to challenging work situation involving significant time commitment, high pressure, and strict deadlines. Demonstrated ability to meet client expectations and identify their needs through providing relevant information and responding to questions in a prompt and effective manner.


Bilingual French and English

Earned the Administrative Professional diploma from Robertson College

Working knowledge of all MS-Office products with a typing speed of 40 wpm

Demonstrated ability to accurately prepare a variety of business documents such as e-mails, memos, letters and reports

Able to work and converse efficiently with all levels of colleagues, clients and other external contacts

Very good sense of observation, able to work well under pressure

Organized and detail-oriented individual with highly effective interpersonal and communication skills establishing professional relationships with diverse clientele


Robertson College (2017)

Earned the Administrative Professional diploma which included the following areas of study:

oComputer Fundamentals and Keyboarding

oAll Microsoft desktop applications Word, Excel, PowerPoint and Outlook

oOffice Procedures and Business Communications Customer Service

CITEM Bamako Mali (2012)

Obtained Masters in Management and Marketing, which included the following courses:

oAccounting Financial

oCompany economy

oCustomer Service

oLabor law

CITEM Bamako MALI (2007)

Earned Management information systems diploma, which included the following courses:

ooffice procedures

oComputer network and telecommunication

Work Experience:

Holiday Inn Hotel October -2016 present

Winnipeg Manitoba

Front Desk, Banquet and Restaurant

Welcome customers, take payments by using cash, debit, or credit card, calculate balance in cash registers at designed time, and serve food and beverages.

Osteoporosis Canada – April 2017

Administrative Assistant (2 weeks Term /Practicum Position)

Built organizational skills by being responsible for filing, sorting and documentation preparation

Developed strong research and communication skills by researching data from the internet and exporting that data to Excel reports

Printing and Parceling mail

Time Horton January – October 2015

Winnipeg, Manitoba

Cashier and night shift manager

Performed multi-tasking activities such as stoking, pricing, and cashiering to ensure all customers’ needs were met appropriately.

Stock shelves in an orderly manner, check every machine, and make sure the workers are doing well and close the tills properly.


Volunteer, Festival du voyageur 2016

oHelped reconcile cash tills, arrange deposits, and make floats for the stores.



oInternational politics,

oSports (soccer, basketball, hokey, and football)

oSocial work


oBest player of the year in soccer in 2015, Winnipeg, MB.

References are available upon request.

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