Antquenette Green

ac1tl3@r.postjobfree.com

832-***-****

WORK EXPERIENCE

•O'Connor & Associates(Murray Resources) Property Tax Consultant CSR

**/****-******* (temp seasonal)

-High Volume calls

-enroll customers for property tax protest

-Customer issues

-process payments

-Email clients

-File papers

-Spartaxx systems

-Outlook

-Correspond with clients email mail fax and letters

-Math skills

-follow script

-30wpm

-Retention

-Navigating Multiple programs At a time

•xerox (conduent cox cable company). Call center

Jan. 2017-present

-Collections

-trouble shooting

-Cable telephone and internet

-Customer service

-Payment processing

-Customer accounts

-Call deescalation

-Angry customers

-Sales

-promotions

-AHT,VOC scores

-Sales Quota

-Creating and verifying accounts

-Notating accounts

•Daybreak Ventures MHMR

DCS July2016-Jan 2017

-Supervise clients

-maintain clients home

-Adl

-Meal Prep

-Laundry

-light house keeping

-Cleaning

-Med administration

-Behaviors

-redirecting

-care plans

-MARS

-independent living assistance

•AAA staffing CNA (Phoenix House Dallas)

02/2015-01/2017 PRN

-ADL

-Supervise 40+ individual's

-insure inmates safety

-Med. Assistance

-Paperwork and documentation

-Basic computer skills

-Answer Telephone

-Transfer calls

-Data entry

-ICU

-FOLLOW DOCTORS AND NURSES ORDERS

-Chart patients information

-vital signs

Centulized showings of Fort Worth Csr 03/2014-05/2016 fort worth,tx

-Inbound/outbound calls

-handle multiple lines

-transfer calls

-Set/Confirm Appointments

-Send Faxes

-File Papers

-Make Follow up calls

-transfer calls to correct department

-Greet Clients

-Data Entry

-Sales

-Handle payments

-Cross Sale

-High volume calls

•Smiths Staffing(warehouse associate)

fort worth 11/2013-03/2015

-lifting up to 75lbs

-standing for long periods

-unloading and loading trucks

-assembly line

-maintain neat clean work area

-insure safety

-inventory

-climate control work area

-labeling packages

•Fort Worth I.S.D, Fort Worth, TX Tutor 11/2009 -12/2011

-supervise children (10-25 at a single time)

-teach lesson

-serve food

-clean

-daily log

-communicate with parents & students

•Holiday Inn

05/2009-03/2010

-Customer Service

-room attendant

-clean and sanitize (bathroom,rooms,front lobby)

-address guest concerns

-handle guest special request

-restock supplies

-Answer Telephones

-make beds

-vacuum rooms

•EDUCATION

-Dunbar high fort worth, tx us Diploma, 2005 -2009

-Nurse Aid Academy Grad.

Date-Oct.26,2012

-CNA Certificationexp:12/2017 #8897387

•SKILLS

-great communication skills

-able to

multi-task

- Basic Computer Skills(MS Word and Excel)

- Excellent Phone Skills

- Very Quick Learner

-bartending -people skills

-positive attitude

-patient

-hard worker

-dependable

•LICENSES AND CERTIFICATION:

-CNA certification

-CPR certified

-TB

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