Linda M. Fitzpatrick
**** *********** ***** *********, ** 17601
ac1t9f@r.postjobfree.com
OBJECTIVE:
To obtain a stable position in the business administration field which incorporates my academic skills, customer service, administrative background, sales operations knowledge, creative problem solving/analysis ability, marketing/communications support, account management focus, resourceful leadership and insurance underwriting experience. Interested in personal and professional growth, utilizing my dedicated work ethic in a high quality office environment, and successfully contributing to the organizational objectives.
EXPERIENCE:
CNA Insurance Company 2015 – 2017
Rating Specialist/Technical Assistant
Responsible for new business rating of all lines commercial business
Collaborates with Underwriting Support Team as needed to perform tasks and work effectively as a team.
Performs a variety of clerical tasks in support of the department in accordance with established procedures.
Perform and service new/renewal business in a timely manner, must utilize company computer systems, and provide excellent customer service to internal and external customers.
JK Mechanical – Lancaster, PA 2014 – 2015
Customer Relations Specialist
Assist Client Relations Manager in satisfying customer relations. Intervening whenever necessary to facilitate a superior customer satisfaction rating
Create training manuals
Administrative duties as necessary including mass mailings, marketing materials, blogs, Excel Spreadsheets, etc.
Marketing/Sales calls as needed
Linda’s Secret Garden – Malvern, PA 2012-2014
Owner of Organic Meal Delivery Service
Purchased/Cooked/Delivered organic foods purchased from local farmers
Created and maintained functioning website with purchasing capability and store
Handled all marketing, photography, marketing, and promotional functions at area gyms, spas, holistic and naturopathic local offices
Mutual Boiler RE – Malvern, PA 1998 – 2012
Senior Underwriter
Referral underwriting and client service capacity, handle reinsurance treaty relationships which generated roughly $40M in annual Equipment Breakdown written premium
Promote monoline and reinsurance premium growth for assigned companies, and serve as the initial point of contact with agents and primary companies to ensure customer satisfaction
Resolve producer and reinsurance company inquiries and problems, working individually or as part of a multi-disciplinary team
Produce new business quotations and secure new renewals, that may include placing facultative reinsurance based upon exposure analysis
Train new hires, staff and partner company personnel in underwriting process
Market company products and services through direct marketing, telemarketing and print products
Perform internal and external auditing
Analyze, price and select new and renewal accounts for mid-sized and large commercial risks having multi-state exposure within established biding authority limits and underwriting guidelines
Build stronger customer relationships and achieve the development of profitable new business flow, high renewal retention, and increasing underwriting profitability
COMPUTER SKILLS:
MS Word, MS Excel, Lotus Notes, MS PowerPoint
AREAS OF EXPERTISE:
Underwriting – Machinery and Equipment (Boiler and Machinery), quotation development, client relations, general administration, product marketing, exposure analysis, process improvement, pricing analysis, service level support, renewal processes, personnel training, workflow management
EDUCATION:
DeVry University – PA
Bachelor of Science in Business Administration, Estimated completion May 2018
REFERENCES:
Available upon request