BISWAJIT ROY

Phone: 907-***-**** Email: ac1sd5@r.postjobfree.com

OPERATIONS MANAGER

Clear potential to be head hunted for the position of Operations Manager.

Results-oriented professional skilled in all aspects of retail business including planning and achieving sales targets, training/supervising retail team, interacting department category head,

Employee Management: Almost six years’ experience in training incumbents in pertaining to sales/after sales customer service and performance monitoring of the retail sales team in meeting preset weekly & monthly targets.

Customer Relations: Ensures high-quality service to facilitate customer satisfaction and repeat clients.

Sales Analysis: Adept at mapping growth trends of department and comparing with entire store to evolve strategies

for future escalation quantitatively.

Excellent communication and interpersonal skills demonstrated in interaction with floor personnel, management.

Quick learner with high levels of adaptability and extremely organized.

Strong work ethic, commitment, and drive to succeed.

Addili Food & Facility Services Pvt Ltd

June 2017 till date Operations Manager the Corporate office.

Building Operations

-Directly responsible for resolving various issues of clients..

-Directly responsible for implementation of SOP’s for smooth and successful operation.

-Ensuring quality of Housekeeping at various client site.

-Directly responsible for corporate communication with the clients.

-Directly responsible for generating various operational reports.

-Responsible for keeping track of the executives day to day activities and maintaining the data.

NIS Facility Management Pvt. Ltd

March 2016 till date May 2016, fulfilling the responsibility as a Facility Operations Manager at Bharat Chamber Of Commerce Kolkata.

Building Operations

-Directly responsible for resolving occupier’s issues.

-Directly responsible for implementation of SOP’s for smooth and successful operation.

-Ensuring quality of Housekeeping and security services at the site.

-Reporting of incidents of urgent nature which is not a regular feature to upper Management.

-Directly responsible for completion of Technical due diligence with respect to guarantee/ warranty/AMC

and PPM services.

-My team was responsible for snagging of bare shell before handing it over to the occupiers.

-Ensuring overall maintenance of the building, assets with respect to housekeeping, security and

Electromechanical services.

-Ensuring proper maintenance of SLA and KPI of all the service vendors.

-Ensuring proper DMR, WMP, MMR and other day to day reports are followed.

-I am directly responsible for raising CAM invoices, follow up and collection of CAM charges.

Martinet Facility Services Pvt Ltd

July 2014till Jan 2016, fulfilling the responsibility as a Manager Coordination

Site Coordinator

-Coordinating with sites for resolving issues.

-Directly responsible for resolving occupier’s issues.

-Directly responsible for implementation of SOP’s for smooth and successful HK operation.

-Ensuring quality of Housekeeping services at the site.

-Directly responsible for account audit at the site.

-Directly responsible for rising invoices, follow up and collection of same.

-Taking care of inventory management of all HK material & uniforms

-Responsible for Timely delivery of HK material at various sites in Kolkata.

-Visiting various sites in Kolkata for resolution of staff/ Operations issues.

AMP Facility Management Pvt. Ltd

May 2012 to June 2014, fulfilling the responsibility as Operations Manager at AMP Baisakhi, Salt Lake Kolkata.

Mall Operations

-Coordinating with project & occupiers for handing over of bare shell for interior work.

-Directly responsible for resolving occupier’s issues.

-Directly responsible for implementation of SOP’s for smooth and successful operation.

-Ensuring quality of Housekeeping and security services at the site.

-Directly responsible for making documents like- Fit-out guidelines, Facility Manual, Tender document for the

site for proper selection of soft services.

-Ensuring labor compliance with respect to Housekeeping & Security vendors.

-Reporting of incidents of urgent nature which is not a regular feature to upper Management.

-Directly responsible for completion of Technical due diligence with respect to guarantee/ warranty/AMC and

PPM services.

-My team was responsible for snagging of bare shell before handing it over to the occupiers.

-Ensuring overall maintenance of the building, assets with respect to housekeeping, security and

electromechanical services.

-Ensuring proper maintenance of SLA and KPI of all the service vendors.

-Ensuring proper DMR, WMP, MMR and other day to day reports are followed.

-My team was directly responsible for raising CAM invoices, follow up and collection of CAM charges.

Ansal Plaza Mall Managament Company

Jan 2008 to March 2012, fulfilling the responsibility as Asst. Manager Mall Operations at Ansal Plaza Greater Noida.

Mall Operations

-Was responsible for administrative tasks like daily reporting, key management & attendances of Mall staff

and security & HK staff.

Transition Management

-Coordination with the projects for completion of various requirements with respect to store fit-out/

Mall transition process.

- Planning time & resources, scheduling the activities, updating actual progress of work at the site analyzing

Variances.

Fit out Management

-Coordinating with the brands for drawings and various other documents before starting the interior works

of a brand store.

-Responsible for qualitative assurance for raw material and work progress of any brand store.

-Interaction with the client for securing quick approval of designs provided by the brands & carrying out

planning as per the chart requirement.

Pantaloon Retail India Limited

Company engaged in retailing through chain of stores

Feb.2005 – November 2007, fulfilling all responsibilities as Team Leader at Pune CENTRAL (Future Group)

Highlights of job profile include:

Sales Analysis:

Perform sales analysis of quantitative data to understand reasons for achievement or non-achievement of sales targets.

Prepare monthly performance reviews for analyzing the sales.

Training/Team Management:

Train retail team and trainees on product and sales/after sales customer service to ensure the very best service from the floor.

Customer/Client Interaction:

Provide customers qualitative feedback on Brands, Product, Colors & size to category heads.

Coordination:

Responsible for Floor operations and coordination between category heads & Store management on various operational and merchandise issues.

Back Stores management i.e. inventory management of incoming stock and outgoing stock, stock taking etc.

Departments Managed: Men’s Formal Wear, I collection (furniture section) & ‘Depot’ the Book store.

Book café Pvt. Ltd.

Company engaged in retailing through chain of book stores

April 2003 – Jan 2005, fulfilling responsibilities as Team Leaderwith publishing co. in Dehradun.

Highlights of job profile include:

Sales Analysis:

Perform sales analysis of quantitative data to understand reasons for achievement or non-achievement of

sales targets.

Prepare monthly performance reviews for analyzing the sales and other market competition.

Customer/Client Interaction:

Provide customers qualitative feedback on different genres of books.

Interact with marketing team for conducting promotional activities in and out of the store for sales and corporate orders.

Coordination:

Responsible for administration and coordination between Store & H.O on various issues like stocks and customer orders.

Highlights of the Facility Profile:

Have knowledge on usage of HK chemicals (TASKI) both RTU and diluted.

Have knowledge on usage HK machines.

Have knowledge on electromechanical part

Handled all facility repairs including minor electrical and plumbing repairs

Created a comprehensive list of facility maintenance issues and prioritized work.

Contacted third party providers for larger projects.

Identified maintenance issues and coordinated with owners to prioritize work.

Performed facility inspections and documented results of each inspection.

Short term Assignment:

a)Sep 1998 to May 1999 worked as Customer Care Executive in Asha & Co., one of the major electronics store in Allahabad.

Professional traits:

Customer Service, Store Operation, Sales, Inventory Management, Back Store Management, Job Delegation, pilferage

control etc.

Educational & Professional Qualifications

Diploma in Sales & Marketing

National Institute of sales, New Delhi

2000

Bachelor of Commerce

IGNOU, New Delhi

2000

Additional Information/Personal Details

Date of Birth: 7th March 1977

Languages: English, Hindi, Bengali

Present Address 11, JRR Road, Barrackpore, Kolkata-700122

Marital Status Married

InterestSurfing internet, Reading books

Date : 20/11/15 Biswajit Roy

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