Post Job Free

Resume

Sign in

Guest Experience Manager- Hospitality

Location:
San Antonio, TX, 78229
Posted:
August 07, 2017

Contact this candidate

Resume:

Jazlynn A. Datis-Cordero

**** ****** *****

Kissimmee, FL 34758

Cell Phone: 321-***-****

Email: ac1pev@r.postjobfree.com

Objective _

High-energy graduate with an Associate’s Degree in Business Administration and furthering education in Hospitality Management BA with proven history of dedication and keen sight for detail.

Profile

Flexible and versatile –willing to relocate. Able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Bilingual- Spanish/English

RAMP Certified

Strong analytical and problem-solving skills

Lead by example

Posses exceptional ability to build productive relationships

General Office Skills; Well-organized

Successfully operate in a stressful, fast-paced, deadline-oriented environment

Adapt easily to change of environment and work schedule

Self-motivated innovator with record of academic success

Education _

2011 – 2013 Northampton Co Comm College Bethlehem, Pa

AA Business Administration 05/24/2012

2010 – 2011 East Stroudsburg University East stroudsburg, Pa

Activities _

Campus Activities Board

Concert/Special Events Committee

Organized Promotions for well-known artists Ke$ha and Mike Posner

Box Office Attendant, Crowd Control, Food and Beverage Handler

Pura Esencia Latin Dance Team of ESU

Couple’s team; Help choreograph dance routines and spread Latin culture awareness Latin American Association

Club member who helps to spread the Hispanic culture through activities and events

ESU’s Honors program

Must maintain a 3.3 GPA

Must do ten hours of leadership services

Must complete fifteen hours of honors courses (five classes)

Employment History

2015-present WDW Event Operations- Guest Experience Manager Orlando, FL

Planning and executing numerous events at once of guarantees up to 10,000 from meetings to conventions and weddings. Overseeing banquet housemen, stewards, and servers. Obtaining strong partnership with the Sales & Services team as well as all support departments to provide a seamless Guest experience. Key contributor to the department meeting or exceeding financial objectives.

2014-2015 WDW Event Operations- Steward Orlando, FL

Assist with the setup and breakdown of events and private parties. Follow BEO to obtain equipment needed for each event. Organize and maintain warehouse. Dishroom operations. Assure cleanliness of area. Work with servers, chefs, and housemen as needed. Guest interaction at events.

2013 - 2014 - Walt Disney World Co-op - FOH/BOH cast member Orlando, FL

Advance strengths and interests in Food and Beverage role in both front and back of the house of restaurant. Network with individuals and leaders from across country and get involved in educational opportunities and workshops to improve hospitality skills in school and the workforce. Build transferable skills such as problem-solving, teamwork, food & safety, guest service and effective communication.

2011-2013 Five Eleven Convenience - Store Associate/Secretary Northampton, PA

Responsible for day-to-day operations, ordering, scheduling, store image, profits, all controllable expenses, inventory, cash, and shortages. Must determine stock needs, interact positively with vendors and customers, monitor receiving goods, maintain inventory and minimize waste and pilferage. Create menus, pricings, and labels for deli. Must follow all inventory control procedures to maximize product freshness, quality, turnover, and availability for maximum sales. Adhere to Food & Safety guidelines.

2011 Pizza Como - Host/Waitress Cherryville, PA

Greet guests as they enter and seat them comfortably. Answer phone calls and take orders for dine-in, take-out, or delivery. Serve guests their food and drinks and correctly handle any complaints or suggestions. Keep areas clean and stocked.

References _

Fran Heffelfinger DVC Member 610-***-****

Sherie Royster WDW work associate 919-***-****

Jayme Laio work associate 815-***-****



Contact this candidate