*** ***** ****** ******

Duncannon, PA *****

cell:: 717-***-****

email: ac1mgv@r.postjobfree.com

Sarina Addy

Objective

To Obtain Employment.

Experience

****-**** ****** ********* ********* Harrisburg, PA

Customer Service Representative

Handle Inbound and Outbound calls answer questions about mailings.

Give contact information to agents to ask question to the marketers via email.

Transfer calls to appropriate agents when necessary.

Utilizing websites and phone system to enter info. to assist incoming callers.

2011–To Oct. 2014 Universal American Mechanicsburg, PA

Customer Service Representative- CSC ll

Handle Inbound and Outbound calls answer questions about mailings.

Upload Personal Health Assessments and enter in Designated Program.

Inform and assist with Information updates, demographics when needed.

Provide the appropriate contact phone numbers.

2008-2011 JFC Staffing Harrisburg, PA

Assigned to EZ Pass Violations Processing Center for Tran score

Violations Processing Representative

Handle Inbound and Outbound calls.

Process Incoming Appeals when needed into Designated Program.

Research violation problem, prepare reports and correspondence to customers.

Handle credit card payments to process violations and determine tolls in VPS System.

Provide the appropriate contact phone numbers

2007-2008 PRWT Middletown, PA

Customer Service Representative

Provide payment information to Callers.

Work with computer programs to send out various forms to customers.

Provide Customer Support on basic website information.

Provide the appropriate contact phone numbers.

2006–2007 JFC Staffing Camp Hill, PA

Assigned to Capital Blue Cross

Front End Department

Prepare Paperwork for Scanning Department

Data Entry

Prepare and send letters to Providers.

Assist with Project from other Departments. .

2001–2006 JFC Staffing Camp Hill, PA

Affiliated Computer Systems in Middletown, PA

Administrative Assistant

Ran Front desk and assisted with daily duties as well as performed needed tasks

Updated building security access lists and prepared security badges.

Assisted in special projects such as mailing, creating updating binders, for record keeping and filing.

2004–2005 Spherion Temp. Agency Harrisburg, PA

Resumed Administrative Assistant assignment through Spherion for ACS

2001–2004 JFC Staffing Camp Hill, PA

Assigned to ACS Middletown Permanent Part-time Administrative Assistant.

1999–2001 Thompson Institute Harrisburg, PA

Student Services Department

Coordinated Activities

Created informational bulletin boards.

Assisted with general office duties.

Plan upcoming events and activities with the department head.

1998–1999 Caroll Corporation, Burger King Harrisburg, PA

Supervisor

Supervised and planned each shift daily.

Trained employees on procedures and systems of operations.

Counting inventory and entering reports and entering data in computer from my shift.

1984–1998 Hardees Food Systems Marysville, PA

Supervisor

Supervised and planned each shift daily.

Trained employees on procedures and systems of operations.

Counting inventory and entering reports and entering data in computer .

Oversaw total store operations.

Education

2007 September to November HACC Harrisburg, PA

Relevant Coursework

Certification in Medical Terminology

Certification in Introductions to Anatomy and Physiology

Medical Certification in ICD-9 CM Coding

1999 April 2001 Thompson Institute Harrisburg, PA

Associates Degree in Computer Programming

Relevant Coursework

ILE Cobol

Visual Basic

Microsoft Word, Microsoft Access and Excel

ILE RPG

Adobe PageMaker

Java

Data Design

Typing l and ll

Word Processing

Externship January 29, 2001 to April 2001 Harrisburg, PA

Thompson Learning Corporation

Associate Programmer

Examine and Observe problems in RPG programs and disgusts ways to solve and fix them,

Interests

I enjoy learning and sharing my knowledge and helping others to learn. I enjoy being creative and sharing my ideas with others to possibly improve things. I like to meet people and be part of a team to improve things and get the job done. I am interested in anything that improves my quality of life. I feel I have good learning capabilities and have learned many different things as my track record shows. I may not be the best at everything, but I try very hard and do the best at what I can. I appreciate and welcome new opportunities.

.

References Upon Request

Contact this candidate