THOMAS J. ULMANN B.A

**** ********* *****, ****** 416-***-**** ac1mch@r.postjobfree.com

An innovative, results-driven technology IT Director with over 18 years of technical leadership experience in Software Development, Support and Maintenance. Highly successful in creating vision, continuous improvement initiatives, identifying opportunities, and building successful Agile organizations. Possess extensive Check Processing & Integrated Statements Solution knowledge of the financial industry.

KEY AREAS OF EXPERTISE

LEADERSHIP TECHNOLOGY BUSINESS

Innovation & Entrepreneurship Lean Six Sigma Project & Program Management

Technology Strategy & Roadmap Info Security Compliance Agile Project Management

Strategic Planning Risk Management Traditional to Agile Transitions

Expense Budgeting & Forecasting ITIL Methodology Vendor & Contract Management

Stakeholder Engagement Disaster Recovery Enterprise Innovation & Agility

New Product Development Emerging Technologies Offshore Outsourcing

Team Leadership Business Case Development Continuous Process Improvement

Team Building & Coaching Design & Architecture Quality Assurance ASSOCIATE DIRECTOR OF TECHNOLOGY (2015 – 2016)

Department of Integrated Statements Solutions

Royal Bank of Canada & TD Canada Trust - Symcor Inc. Member of Senior Leadership Team responsible for Development, Client Service Delivery, Product Support and Strategic Planning for Core, Client & Commercial Portfolios.

Accountable for the strategic direction, technical leadership, implementation, support, development and maintenance of all ISS business applications.

Provided oversight of departmental +12M budget including operating expenses, training, continuous improvement and software maintenance costs.

Managed 40+ resources with 6 direct senior reports.

Effectively coordinated and implemented 80+ application changes per year with a success rate of 98% on time and budget.

Performed Resource Allocation, Expense Budgeting & Forecasting and Procurement. PROFESSIONAL EXPERIENCE

Facilitated working sessions focused on Managed Services Model & Business Process. Outsourcing Transition between Symcor and Tata Consulting (TCS).

Responsible for leading Lean & SixSigma Continuous Improvement activities across the department by identifying new improvement opportunities.

Implemented projects using both Traditional and Agile project management methods, mainly Scrum, Extreme Programming and Kanban.

Helped to establish Technology Innovation program and provided strategic consulting to align project portfolio with Kanban, DevOps, Scaled Agile & Lean Canvas techniques.

Produced substantial cost savings, optimized systems, and successfully utilized technology to maximize business efficiencies (250K in savings).

Established realistic estimates for effort and timelines and collaborating with Project Management and Portfolio teams to ensure projects remain on target.

Provided mentorship and guidance in collaboration with business & technology stakeholders to design high-level solutions & financial/resource forecasts.

Directed execution of department-wide BCP & DR Plans in order to safeguard the Information Technology needs in the event of major incidents.

Reported to Senior Executives Key Performance Indicators (KPIs) and other reportable metrics for all production platforms.

Worked with the senior leadership team to develop Technology Product Roadmap to convey the strategic direction for each of the platforms.

Participated in monthly Enterprise Change Review Board (ECRB) meetings.

Partnered with Shared Services & Security Architecture to identify security vulnerabilities and risks through comprehensive risk assessments.

Conducted weekly client meetings, facilitated workshops, project status reporting, maintained project logs and test schedules.

SENIOR IT MANAGER (2014 – 2015)

ISS Application Development & Support

Client Portfolio - Royal Bank of Canada & Bank of Nova Scotia - Symcor Inc. Managed development of Integrated Statements Solutions for some of Canada’s largest financial, insurance, payroll, telecommunication and utility companies.

Managed 15 developers with $3.2M technology budget.

Supported 120+ applications fully integrated with 7 Production Platforms.

Increased productivity by 25% by implementing department-wide Key Performance indicators

(KPIs) and standard operating procedures, metrics and documentation.

Helped to define Platform-based Service Level Agreements (SLAs) with all FIs.

Participated in weekly Change Advisory Board (CAB) meetings chaired by Support team.

Member of Problem & Change Management Steering Committee.

Actively facilitated technical overview, cost justification and project progress to the Executive Steering Committee.

Responsible for Annual Core Application Health Check Reports to provide Executives with an account of the overall health of all mission critical technology platforms.

Delivered all projects by incorporating traditional Waterfall, Agile, Hybrid-Agile, Scrum, Kanban, XP and TDD methodologies.

Promoted implementation of ITIL V3 based Service Delivery & Support processes with tools such as ServiceCenter & ServiceNow.

Participated in Change Intake Process, creation of Product Requirements Documents, project estimates, Vendor SOWs and Contracts.

Partnered with Front Office and Sales team to develop competitive product strategies additional revenue streams, cost estimates, high level schedules and solution approaches.

Executed an efficient outsourcing methodology which reduced labor cost by over 50% by outsourcing of Dev & QA resources with off-shore team from InfoSys and Tata Group.

Performed annual Risk Assessments & Mitigation Plans for high risk applications.

Coordinated activities related to the annual software audits with PwC and KPMG related to SOX Compliance & Enterprise Risk.

Collaborated with the Finance and Procurement departments to manage technology vendors, outsourcers, consulting contracts and service agreements (RFPs, RFIs, RFQs, RFP, BCA,SOWs)

Increased efficiency by 50% through change release cycles and effective resource management. Client Portfolio: TD, CIBC, RBC, Scotia Wealth, First Data, Broadridge, TD Visa, RBC Rewards, Aviva, Canadian Tire, Sunlife, Government of Canada SR. DEVELOPMENT MANAGER (2013 – 2014)

Integrated Statement Solutions

Commercial Portfolio - Symcor Inc.

Responsible for defining and driving the technical and product strategy for all aspects of electronic presentment and secure data archival services.

Participated as a member of the senior management team to develop standard operating procedures and best practices related to ePresentment Platform. This solution offered dynamic, secure and cost-effective electronic presentment for all types of transactional content.

Provided technical support to all Commercial Clients to convert millions of documents from paper to electronic formats for the past five years via Document Retrieval & Archiving Solution that offered enhanced indexing for searching and tracking.

Ensured the creation and maintenance of all written documentation, including system and user manuals, license agreements and upgrades.

Managed the project planning, execution and integration across three development teams: Off- shore, Core and Client Portfolio.

Designed and constructed a centralized reporting application that tracked operations production at Symcor Inc. Solution offered a dynamic approach to transform printed bills, statements, policy, invoices and wealth statements by enhancing digital printing platform.

Virtually eliminated prod deployment issues by establishing JIRA Bamboo CI process.

Conducted constant risk analysis on in flight projects and formulated responses to change requests on existing applications submitted by the FIs.

Implemented a consistent continuous improvement process, identified opportunities for efficiency gains, and implemented 40 process improvements using the Lean \ SixSigma.

Provided overall leadership to onsite and offshore teams supporting multiple applications.

Produced status reports, progress statistics, and business-oriented metrics as well as ROI studies, cost savings comparisons, and financial analysis to company executives.

Implemented a Continuous Delivery pipeline with Jenkins, GitHub and Confluence, as POC

Managed tools like Subversion, Jenkins, JIRA to generate build/deployment scripts.

Established application deployment process and supervised deployment to staging and production servers via automation.

Conducted Year-End Performance, PDPs, Staff Hiring, Technical Training. SENIOR IT PROGRAM TECHNOLOGY CONSULTANT (2012 – 2013) SunTrust Banks / Harris Bank Transition - Symcor Inc. Responsible for leading cross-organizational technology program to provide the operational framework to sustain the new U.S. Line Of Business formed by acquisition of Day 2 Processes for SunTrust Banks, Atlanta and Harris Bank, Chicago.

Coordinated and executed migration of 4 Item Processing Platforms from the 6th largest financial institution in the United States.

Reported to VP of Technology and partnered with CIO Organization to define best practices, project delivery & reporting framework.

Achieved successful transition from multi-platform Transition Service Agreement for SunTrust by implementing Common Platform Solution.

Successfully managed and delivered a number of large Change Requests for Harris Bank.

Leveraged extensive business and technology expertise to deliver management consulting services to SunTrust and Harris Technology teams.

Participated in executive briefings with strategic partners to attracting new business.

Provided support on behalf of Symcor's Sales and Client Relations team to ensure that opportunities are aligned with corporate objectives and strategy.

Produced key program deliverables including Deployment Plans, BRDs, Technical Specifications, High Level Scope Statements, Project Milestone Forecasts.

Monitored Project Budget, Business Case, PCRs, DRs and Purchase Requisitions. SENIOR DEVELOPMENT MANAGER (2007 – 2012)

Post Capture Development Client Portfolio - Symcor Inc. Managed Post Capture Development, Quality Assurance, Production Support, and Release Management for the following Financial Institutions: Toronto Dominion Bank, Royal Bank of Canada, Bank Of Nova Scotia, Bank of Montreal, HSBC Bank, Alberta Treasury Bank.

Implemented image-based Exceptions and Chargebacks Platform with latest technology to allow for more efficient payment decisions and faster processing of inbound and outbound returns.

Successfully executed 16 major initiatives with software vendors.

Directed design and implementation of technology solutions for 6 platforms to complete Day 2 item processing.

Successfully integrated 24/7 Business Application Monitoring System (BAM) to proactively alert Tier-3 Application Support teams with critical production issues which resulted in 95% decrease of downtime.

Provided SME guidance and direction during annual Risk Compliancy Internal Audit performed by PwC & KPMG.

Managed all aspects of software testing (Unit, SIT, UAT, CAT, PAT) during Server Consolidation & Virtualization Initiative.

Collaborated with Product, Architecture and Technical Specialists to provide a Platform Roadmap, Design and Architecture for commercialization opportunities.

Conducted project-level Post Implementation Reviews (PIR) & Lessons Learned.

Reduced project lifecycle by 35% by improving development process and productivity.

Collaborated with Major Incident Managers (MIMs) to track critical production incidents.

Received multiple appreciation awards for outstanding management performance. Application Portfolio: RBC Expro, RBC EXAD, TD CRIS, TD SigVer, TD Chequemate, BMO RIP, Exceptions Express,, Inbound Returns Express, Sundry, ATF, Adjustment Express, VCS, Symcor Data Exchange (SDX), Centralized CIF & FIF.

DEVELOPMENT MANAGER (2006 – 2007)

TECP Program - Exceptions & Chargebacks

CPA, Credit Union Central - Symcor Inc.

Responsible for Post Capture development on the TECP program, national initiative led by the Canadian Payments Association, which introduced new standard specifications to modernize the cheque-clearing process by replacing paper-based solutions with more efficient methods.

Involved in TECP Truncation ($30M+) Program to develop and implement business and technology infrastructure required to fulfill industry-wide initiative.

Evaluated and identified appropriate technology platforms, provided SME expertise and support during development lifecycle, ongoing monitoring and tracking of issues.

With available budget of 4M+ and 14mth duration, lead team of 12 Developers and BSAs.

Facilitated project meetings and technical design workshops with business owners.

Coached and mentored staff, providing additional training as needed.

Organized weekly JAD sessions with the clients and major stakeholders to clearly define the business specifications.

Organized Project Handoff Meetings to provide an overview of project scope.

Involved in reviews of project Charter, Plan, Schedule, Project Logs and Status reports.

Formulated a cost-effective method to transfer over 12TB of data from HP Autonomy to the Exchange Online Archive at Symcor Inc. (Cost savings of $900K).

Collaborated with network teams, server teams, and vendors to develop methods that ensured applications would work in a Terminal Server environment. DEVELOPMENT MANAGER (2001-2006)

Common Platform Transition - Technology Department RBC\TD\BMO - Symcor Inc.

Responsible for software development, testing and implementation of the Common Platform initiative to replace old legacy platforms with complex technology-based solutions involving mainframe and client- server technologies.

Worked closely with software vendors (FiServ, NCR) to develop execution plans.

Presented Architectural Concepts to Senior Management.

Successfully implemented Cheque Fraud Detection Platform that enabled real-time detection of check frauds. It performed an initial review of all suspected fraudulent items, eliminating false positives and referring suspect items to customers for final pay/no pay decisions. Applications: RBC Fraudlink, TD Fraud Detection, BMO SigVer.

Coordinated development activities for Duplicate Cheque Detection Platform. This solution was responsible to detect duplicate cheque deposits across multiple institutions with earlier notifications to improve ability to increase holds on suspicious activity.

Involved in implementation of Pre-capture Platform to perform accurate, high-speed magnetic ink character recognition (MICR) proof and encoding of un-encoded cheques and other financial documents.

Involved in design of Image Archive Platform, a repository housing all cheques and other processed document images received from Symcor's multiple capture sites. The Image Archive was built on two mainframe servers and supported by redundant archive sites.

Assisted in design and build of Image Retrieval (Web IR) Interface that provided direct and immediate access to electronic images of cheques, statements and ATM deposits. TECHNICAL LEAD / SOFTWARE CONFIGURATION MANAGER (1998 – 2001) Cheque Image Capture Department - Symcor Inc.

Responsible for application design & configuration, software testing, implementation and support of various Cheque Image Capture environments.

Responsible for configuration management including deployment of new software/configuration changes into UAT, Training, Production and DR environments.

Provided Hardware & Software Assessments and Recommendations.

Collaborated with IT Operations to define the execution strategy.

Facilitated workshops to develop Best Practices & Process Efficiencies.

Conducted code reviews and specification conformance testing.

Reviewed and approved proposed development releases and manage the release process.

Responsible for all platform development, QA, deployment and ongoing Tier-3 support.

Performed Mainframe Code Refactoring & Reverse Engineering of JCL source code.

Conducted frequent user training related to products, services, and technology.

Platforms: CPCS, Duplicate Payment Detection System, IBFS Reporting, Bulkfile Sort. ITSM Tools: ITIL V3 (EIM, EPM, ECM), Service Centre, ServiceNow Project Tools: MS Project, PeopleSoft, SharePoint, Oracle SLA, PARM, Kronos, OTL Technology: Enterprise Architect (EA), Informatica (Power Center & B2B Bigdata Data, ETL), TivoliStorage Manager, RightFax, Hyper-V, Crystal Reports, XML,UML, MQ Series, Websphere, Software Quality: JIRA, Robot Framework, HP Quality Centre, Selenium, Sonar Print Tools: Compuset, HP Extreme Dialoge, Elixir, Compuset, XMPIE, Bowe-IQ, GMC Mainframe Development: CICS, JCL, COBOL, DB2, VSAM, Changeman Databases: DB2 9.x MS SQL Server 2016, PostgreSQL 9x,Oracle, MySQL Code Management: JIRA GITBucket, SVN, CVS, Bazaar

Team Collaboration: JIRA Confluence, Jabber Yammer, Jive Continous Integration: Jenkins, JIRA Bamboo, Travis CI Methodologies: Agile, Scrum, Lean, XP, Kanban, DevOps, SixSigma, TDD, SDLC Programming: C, C++, Java,Rexx, VB, VB.NET,JavaScript, JQuery, VBScript, PHP, J2EE Java Technologies: Ant, Eclipse, Hibernate, JSON, JUnit, Maven, Geronimo, Struts 2.0, Spring 3.0 O/S: Unix, AIX, Linux, AS/400, Solaris, IBM Mainframe 370/380/AS 400 Big Data & JavaOne Conference, The Open Group Architecture Framework (TOGAF) Gartner Enterprise Architecture & Technology Innovation Summit Gartner Application Architecture, Development & Integration Summit Gartner Program & Portfolio Management Summit, Gartner for IT Leaders Training Agile Certified Practitioner - CBT Group, 2016

DevOps Fundamentals - CBT Group, 2016

Project Management Professional - CBT Group, 2016

Lean Basics - Becker Professional Education 2015

Agile Project Management - CBT Group, 2015 & Agile with JIRA - CBT Group, 2015 ITIL Foundation - CBT Group, 2015

Certified Associate of Project Management (CAPM), CBT Group, 2014 Scrum Master Certification – CBT Group, 2014

Certificate in Project Management - SPMGroup Ltd / PMI - 2003 Certificate in Advanced Project Management - SPMGroup Ltd / PMI - 2003 E-Business Solutions - Sheridan College, March 2002 Privacy & Security Program - EDComm Group, 2010

Essentials of Business Analysis, CDI Education, 2003 Bachelor Degree in Computer Science, York University, Toronto, ON, 1998 Computer Programming & Analysis Diploma, Seneca College, Toronto, ON 1996 Working towards PMI ACP Certification, 2017

IT SKILLS

TRAINING & CONFERENCES

EDUCATION

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