Covington

Over ** years of IT support experience also versed in software administration and Hardware

T-Systems Alpharetta G.A

Covington G.A

System Admin / Support

CR Bard- Contractor Covington G.A

LINVAL

560 Lakeridge Court,

SUMMARY

Management.

SKILLS

EXPERIENCE

06/2016 to 05/2017

12/2015 to 04/2016

03/2011 to 11/2015

WHITE, GA 30016 H: 678-***-**** ac1lug@r.postjobfree.com

Microsoft windows Based

Operating Systems

Networking Tech

Hardware/Software installations

Troubleshooting Software

Desktop Support

POS Experience

Active Directory

Administrative Tools

DHCP

Ghosting Windows 2000-2008, XP,

7, 8.1,10

Migration of Office Software

Cell phone configurations

Disaster recovery

MS 2010 Certification

Create and delete User accounts within windows server environment LAN

and wireless troubleshooting daily VPN, laptop and desktop and Tablets,

Configuring Mail accounts verifying server connectivity Oracle application

support, excellent customer service ability with a know-how of direction to

assist users with their day to day operational work Data migration for users

with new purchased tablets, laptops, or desktop computers Software

installation daily to help users with day to day work Troubleshooting

network and access connectivity for remote users.

Created my own home based business fixing P.C's and Laptops Also

providing home streaming service.

Logging all inbound calls via Support works 7.5.0 ticketing system from

end-users Internal and External for login access, password resets and

computer troubleshooting.

Software windows Installations and updating.

Network issues and connection problems.

Daily interaction with End-Users to resolve issues.

Daily use of JD Edwards 8 and 9.0 Environment, Cisco VPN,UNIX, Citrix,

Outlook (07, 2010), Office 365 SharePoint implementation, Password

resetting on various applications AD Creation and deletion of accounts

remote support tools utilization.

Daily utilization of Active directory (Server 2003 and 2008) 2010 integration

Following SLA's for new account integration Creation and deletion of user

accounts including group policies for individual departments Imaging

salesforce laptops and verifying that users will not be without one for more

than a week Office 365, Office 07, Office 2013 making sure users have

access and were able to access Emails and proprietary data Ensuring

security protocols were in place (laptop security, VPN, Altiris Agent,

Symantec Updated) Excellent communication and direction skills assisting

V.P's and their admins with troubleshooting Issues, Documenting and

resolving issues in a timely manner Assisting users with Cell phone

configurations Great documenting skills for Knowledge base documents to

ensure understandable Procedures Created new user accounts with

Microsoft exchange (2007 also 2010) assisted with Moving and fixing PST

issues and backing up PST folders to ensure users wouldn't have Problems

with oversized Folders.

Also assisted with Word, Excel, Outlook and PowerPoint Issues that would

come up on a daily basis walked users thru the migration process when

Office 365 was implemented.

Worked closely with IT Director for MS access for all new users and also

verifying existing User's migration went smoothly without problems Utilized

the Air Watch MDM Agent web access to push apps and data to

salesforce in the Field also assisted with configuration of new account

troubleshooting data and connection.

02/2010 to 02/2011 Technical Support Analyst

Issues Wencorp /Wendy's Arby's Group Atlanta G.A

Accessing their wireless network through VPN and I Connect Utilizing

Remote POS registers and back up office systems.

POS support for stores national and worldwide-assisting with network set

up, Server issues, Register issues and full store maintenance creating daily

tickets Via Magic ticketing application.

Phone volume of about 60 calls per day.

11/2008 to 11/2009 Help Desk Analyst

Manheim

Assisting customers with password recovery and over the phone technical

assistance with getting Their P.C's connected to the company's website for

vehicle look up and purchasing.

Also helping configure customer's smart phones for vehicle data transfer

Phone volume about 70 calls per day.

10/2003 to 08/2007 System Support Analyst P.O.S

Barnes & Noble N.Y

Global Technical Support For over 900 plus stores nationwide POS position

making sure purchases and transactions were expedited.

Utilizing Microsoft XP, NT and 2000 applications, providing critical software

solutions for Clients, hardware and network support.

Credit access and finances .Point of Sales and administrative rights support

for SQL Applications, Windows XP, 2000desktop, DOS,remote access,Outlook, XP and 2003,.

Internet Explorer 6.0 installation, dell laptops, printers, H.P P.C's .LAN

Configuration and Dial up, Assisting Store managers and Sales personnel

with register and P.C's troubleshooting issues Ensuring all P.O.S's were up

and running placing service calls as needed.

IT specialist supporting clients and employees worldwide providing

password access and making Sure all networking peripherals are

monitored and issues recorded.

Reporting to the department manager for end of the day progress reports.

VPN Connectivity

Great ability to have the patients to help all users with the ability enough to

resolve or escalate whatever issue.

Troubleshooting network connectivity issues (LAN, Wireless, and VPN).

SKILLS

Active Directory, Administrative, AD, C, Cable, Cisco, Citrix, Excellent

communication, Hardware, Computer training, computer troubleshooting,

Credit, Clients, Excellent Customer Service, data transfer, Data migration, dell,

DHCP, direction, Disaster recovery, DOS, Imaging, Internet Explorer 6.0, JD

Edwards 8, LAN, Laptops, Logging, Director, Magic, access, MS access, Excel,

Microsoft exchange, Mail, Office, Outlook, PowerPoint, SharePoint, Microsoft

windows, windows, Windows 2000, 2000, NT, Windows XP, Word, works 7.5.0,

Migration, network support, Network, Networking, Operating Systems, Oracle

application, peripherals, personnel, policies, POS, printers, progress, protocols,

purchasing, Reporting, Sales, SLA, Software installation, SQL, Symantec, Desktop

Support, technical assistance, Technical Support, phones, Phone,

Troubleshooting, UNIX, VPN, website, windows server

EDUCATION

2002 A+

DeVry Technical Woodbridge, NJ, US

1994 Computer Technology: IT

New York City Tech Brooklyn, NY, US

Computer Technology

Contact this candidate