Customer Service Nursing Assistant
Resume:
Brandis Dennis
Las Vegas, Nevada
********.**@*****.*********:********.**@*****.***
Objective
To build a career in Healthcare with opportunities for growth. A challenging and responsible position where I can utilize my prior experience, training and abilities as a Customer Care Professional. Healing is my calling as well as delivering acts of compassion to those in need without exception or exclusion. To use my skills in the best possible way for achieving the Company’s goals by partnering with others in the community to improve the quality of Health.
Summary of Qualifications
Over 20 years of Customer Care/Service experience. Provide high level Customer Care support with the most cost effective, efficient assistance and outcome for clients and Employer in all matters. Possess strong written and verbal communication skills; A self-motivated team player who is able to work independently with little direction necessary. Computer skills and programs such as Windows Outlook and Microsoft Word, answering multi-line telephone system.
Work Experience
6/2017 - Present - Nevada State Board of Nursing
Certified Nursing Assistant/Testing Proctor/Actor - Las Vegas, Nevada
Proctor for testing purposes, setting up students on computer to take written exam for Nursing Assistant License and observing for cheating on test. Setting up Lab for students to take skills test by skill selection from computer and acting as a patient for testing purposes. After test I helped Teacher clean the Lab Facility where test was given.
6/2017 - Present - Nuclear Care Partners
Certified Nursing Assistant/Home Health Aid - Las Vegas, Nevada
Caring for Home Health patients by giving showers, helping patient get dressed and reminders of physical therapy and other appointments. Getting patient ready for Doctor appointments, making sure patient has everything they need and they are comfortable by checking on them often; watching them take their medications, cooking/preparing meals, cleaning the home, taking out trash. Vital signs and charting, making sure telephone is near patient in case of emergency, running errands if need be and assisting patient with whatever they need professionally.
4/2017 - 7/2017 - Maxim Healthcare Staffing
Certified Nursing Assistant - Las Vegas, Nevada
Patient Care in Long Term Care, Transitional Rehabilitation, Med Surgery and Gero Psych Units of different Hospitals includes caring for the patient by assisting patients to the bathroom, vital signs, changing briefs and making sure patient is comfortable and has everything they need by answering call lights. When patient asks for medication I make sure the Nurse knows what patient wants, being observant when giving showers and bed baths by checking skin for redness and/or skin tears. Working with trachea/tubing patients by assisting Respiratory Therapists; charting activities of daily living, changing of bed linens/making beds, replacing oxygen tanks, cords, masks, connecting telemetry leads as well as foley catheter bags, cleaning and changing colostomy bags. Using Hoyer and Sara lifts to transfer patients out of bed to wheelchair and bathroom. Passing food trays and feeding patients. Being a sitter/one on one for patients that are fall risks or very confused. Removing trash from patient rooms.
2/2016 - 4/2017 - The Heights of Summerlin
Certified Nursing Assistant - Las Vegas, Nevada
Patient Care includes caring for the patient, walked with patients to the bathroom, bedpan and bedside commode, changing briefs and keeping patient comfortable and knowing patient has everything they need. Vital signs, being observant of skin tears and redness when giving showers and bed baths while changing patient. Charting activities of daily living, changing of bed linens, repositioning patients every 2 hours, replacing oxygen tanks, cords, masks, connecting telemetry leads as well as foley catheter bags passing food trays and feeding patients. Being a sitter for patients that are fall risks, keeping patient well hydrated during my shift and removing trash from rooms.
10/2016 - 2/2017 - Sutherland Global Services
Customer Support Representative - Las Vegas, Nevada
Taking incoming calls for Sony Playstation Vue, troubleshooting steps by assisting consumers with uninstalling of application, resetting system and reinstalling app so they can watch tv by live streaming.
11/2015 – 10/2016 RDI Marketing/JibJab
Customer Service Representative – Las Vegas, Nevada
Friendly Call Center experience with Email correspondence, assisting members with online Electronic-cards. Answering thirty to forty calls daily; Helping with cancellation of accounts, resetting of passwords and sharing electronic cards by email and social media sites. Worked with other campaigns including Directv sales, experience with HBO and Cinemax.
2/2015 – 10/2015 LogistiCare Solutions
Customer Service Representative - Las Vegas, Nevada
Call Center setting, answered multiple calls in a Queue for Non - Emergency Transportation Provider. Received sixty five to eighty calls per day, providing transportation to Healthcare Facilities and return trips to Members Residences as well as from Facility to Facility. Paperwork provided to doctor for Members Level of service for transportation as needed.
12/2013 - 3/2014 Independent Caregiver
Caregiver - Carson, California
Caregiver for Elderly patient by giving activities of daily living, making sure patient arrived for Doctor appointments on time; driving patient to the grocery store and running all types of errands. Watching patient take medications, ordered refills of medications; housekeeping, preparing meals, laundry. Keeping patient as comfortable as possible and well hydrated; stayed with her during Nurse and Physical Therapy visits. Vital signs and making patient family aware of daily activities and any changes with patient.
6/2006 – 6/2013 John Marshall Station
United States Postal Service – Los Angeles, CA 2010 – 2013
Provided Excellent Customer Service daily as a Mail Carrier on foot and via company vehicle; also worked within the station. Transitioned from single family residence deliveries to complex Mail Carrier routes with multiple apartment buildings. An additional time sensitive Collection Retrieval route was also added to the schedule; Adjusted routes where necessary creating more time efficient deliveries. Performed pick-up and delivery of Express Mail and packages; rotated on Customer Service desk processing Government requests for address clearances and answering Station phones. Assisted in orientation of the newly hired Mail Carriers.
2007 – 2010 Assigned temporary Mail Carrier routes; Assisted Clerks in separating parcels; rotated on Customer Service window duty distributing Registered/Certified mail and parcels; continued training for mail sorting. Loading and unloading mail containers and distribution of mail within the station for Carrier Pick-ups.
2006 – 2007 Initial training under OJI (On Job Instructor), for proper procedures of safety for mail carrying, review and sorting. Loading and unloading of mail containers; distribution of mail within the station for Carrier pick-ups, loading and unloading mail carrier vehicles. Ride along training for mail delivery on foot and in company vehicle.
Education
CSN-Completed Nursing Assistant Course December 2, 2015
License Number CNA034813
Current American Heart Association CPR Certification
Completed 24 Hour Unit Secretary Course-2016 Certification
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