Rajesh Vekaria

Cell: 703-***-****

Email:ac1l09@r.postjobfree.com

* ***** ** ********** ** supporting the technical needs of large environment with emphasis on Security, VMware and OS configuration & OS update, DNS, Group Policy, Group Policy Management Console (GPMC), DHCP, WINS, AD domain migration hardware support, storage, and raid methodologies.

Expert administration and troubleshooting skills for all Microsoft operating systems and Windows Server products.

Experience in networking like troubleshooting of network connectivity of VLAN, WAN, UTP cable, LAN cabling and configured routers, L2 switches and also supporting desktop side issues.

Microsoft System Center Configuration Manager (SCCM) helps administrators manage large groups of Windows-based computer systems. It allows campus administrators to provide their users with operating systems, applications, and updates.

Assisted with the migration planning and design.

Responsible for installation of Quest Migration Manager Software.

Designed the IP addressing scheme using VLSM and configured IP addressing Performed activities such as initial user account creation, established LAN connectivity, file and resource sharing management, internet connectivity.

Configured Cisco routers for VPN IPSEC for remote users using Cisco VPN client and Cisco Secure ACS.

Comprehensive problem solving abilities, excellent verbal and written communication skills, ability to deal with people and work well in teams, willingness to learn.

Demonstrated background working well with co-workers in one-to-one and group settings.

Comfortable to provide support to all level of employees from senior management and down.

Knowledge of Win 7, Win 10, Mac OSX.

Experience in FTP (File Transfer Protocol) utility program is commonly used for copying files to and from other computers. These computers may be at the same site or at different sites thousands of miles apart.

Supporting Cisco Video conferencing system.

Handling team members in the absence of Team Lead.

Prepare system architecture understanding and Troubleshooting documents.

Installation, Configuration and Troubleshooting of Networking, Network layouts and Security Equipment.

Troubleshooting of network operations including development and implementation of wiring configuration standards connectivity solutions, overall network osperation systems, network software, server hardware configurations, network file systems, directory structure and LAN/WAN system integrity and backup and recovery for all Windows server.

Provide support to all end users Desktops and Laptops for all kind of hardware and software related issues.

All Network types of configuration like DNS, DHCP, Remote Servers, and Active directory, FTP server Firewall, VPN and IIS Web Server Application, WSUS, software deployment.

Installed and configure Active Directory, DC, PDC, DHCP, WINS, SCCM 2012 and AD integrated DNS servers and Office 365 design and migration strategy.

Excellent experience with Windows Distributed File System (DFS), File & Print Services using SAN and NetApp Filers, Microsoft Clustering (MSCS) and Network Load Balancing (NLB) & Windows Terminal Servers.

Skills:

Servers/Workstation: Server 2012, Small Business Server 2012, Active Directory, ADFS, DNS, DHCP, Group Policy, MS SCCM 2012, IIS web server, Windows XP, Windows 7,Windows 8, Mac OSX, VM ware, Hyper-v, Windows 7 & 10, IBM mainframes, Dell servers, HP Workstations, SQL server 2008.

Backup technologies: Symantec Netback up, Symantec Backup Exec,

Anti-Virus Software: McAfee Policy Orchestrator, McAfee Anti-Virus, Kaspersky Enterprise,

Ticketing systems: Service Now, BMC FootPrints, IT service management (ITSM).

PC Hardware, Server Hardware.

Bit9 parity, Bit Locker, App Locker, MS office, SQL database, firewall, Office 365,GPO, JIRA, Ticketing Systems Knowledge(Like Remedy ticketing system), Lotus Notes, MS Office.

Education:

B.Tech in Electronic & communication Engineering.

International Certification:

MCSA (Microsoft Certified System Administrator) (Certificate no: F230-9863)

MCSE (Microsoft Certified System Engineer) (Certificate no: F233-0231)

MCP (Microsoft Certified Professional) (Certificate no: F230-1792)

SPS Inc. Salt Lake City, UT

Service Desk Technician L3 / Windows system admin 11/2015 - present

I Provided Windows administration, network operating center (NOC) administration, supporting and troubleshooting network connectivity issues in a LAN/WAN/VPN administration, VMware administration, supporting clustering & 250 users and intrusion detection and prevention (IDP) monitoring. Also manage FTP servers, AD/DNS, wireless access points and load balancers.

Taking a responsible for all kind of issue & providing a final solution of those issues.

Working with all VP and CEO regarding there issue and help them at time of video conference call setup.

Responsible for assessing and distributing Microsoft Monthly Patches.

Prioritize and coordinate security patch and software testing schedules and distributions.

Supporting for all types of issues to VP and above.

Providing end user support for many internal applications & all types of software.

Coordinating with other team for any kind of help in any issue.

Created User Accounts, Configuring User Profiles, Creating local and Global Groups and implementing Group Policies.

Supporting mobile devices with citrix RSA application in Andriod & iPhone devices.

Working in 24*7 Production support, jump into any LIVE site issues and working towards fixing the issue at earliest possible.

Responsible for troubleshoot production issues for various IIS user authentication and server issues.

Handled security, performance, and tuning issues on Web servers to optimize performance.

Create & configure AP environment and AP migration from classis system to modern services & EAP.

Team building. Provides KT to the new joiners and ramp up the new engineers.

Worked extensively in the active directory and the group policy.

Configuring Site Minder web agent’s clients for authentication.

Supporting to end user all kind of issue in all types of desktop, laptop & Surface devices for all Window 7 & 10, Mac OSX.

Responded to incidents of various priority levels (P1/P2/P3) and worked in co-ordination with separate teams, sometimes with lower tier teams.

Performed level 2 and 3 troubleshooting, also provided day to day support for the infrastructure operation including communicating with the vendors in an environment which was more than 95% virtualized.

Acted as a link between the management and technical staff by maintaining proper coordination & communication with Project Managers, Business managers, DBAs, Application Team, outside vendors.

Install, maintain, and troubleshoot computing hardware at all device levels.

Manage and support IT vendors providing outsourced services to the company.

Research, purchase and implement IT equipment.

DC Govt.

Service Desk support/Sever admin 06/2015-10/2015

Active Directory service, Replication of Site, DHCP, DNS, FTP Server, remote access, LAN management, GPO linked object.

Assist in development, improvement and maintenance of imaging, deployment solution.

Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.

In SCCM I managed Software update management, Device management, Compliance and settings management, Virtual desktop management, Application delivery in SCCM 2012.

Implementing new group policies & create new user account.

Configured Server Core, configured networking, security and system settings on Server Core.

Verify workstations OU (Organizational Unit) to ensure the workstation is on the correct domain.

Entrusted with the task of creating & maintaining users & group accounts and taking care of their access rights and Managing DHCP & WINS Service over the Network.

Providing 24X7 on-call system supports.

Configured and deploying using Puppet, Minion, Windows scripting & power shell scripting.

Deployment of operating system security and software updates.

Administered and supported Office 365, MS Exchange policies, PKI, patch management & supporting application of data center.

Trained users and team members in application problems and operating system fundamentals

Implementing and maintaining an enterprise DNS environment.

Technical knowledge in Microsoft PKI and configured firewall setting.

Troubleshot and resolved computer problems, built and upgraded systems, installed software.

Troubleshoot and fix outages and problems as they arise.

Juvenile Solution Pvt. ltd. - India

Desktop Technician 10/2010-02/2015

Provided hardware/software installation, server maintenance, trouble resolution, root cause analysis, and SLA maintenance for a large, enterprise-wide LAN/WAN environment.

Assisting local and remote staff with technical problems including desktop\laptop\server software, hardware and network issues.

Harmonized with IT network providers and conversed regarding latest technical queries.

Provide troubleshooting and configuration support for client desktop and networking environment.

Set up a LAN for the company’s offices in the building and managed the wiring, device placement and installations singlehandedly.

Delivered printing solutions and peripherals, e.g., scanners/copiers, digital senders, and fax machines.

Responsible for supporting and configuring of Windows vista & 7, Office 2010 and Windows Server, Small Business Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router.

Resolved customer problems on the subject of PC hardware and software issues.

Installed new hardware as required as per user requirement.

Provided standby help on PC related issues to all the end users.

References upon request.

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